Grapevine Technologies Inc
Senior Customer Support Representative
Grapevine Technologies Inc, New York, New York, us, 10261
Join to apply for the
Senior Customer Support Representative
role at
Grapevine Technologies Inc Join to apply for the
Senior Customer Support Representative
role at
Grapevine Technologies Inc Grapevine Technologies Inc provided pay range
This range is provided by Grapevine Technologies Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$75,000.00/yr - $85,000.00/yr Direct message the job poster from Grapevine Technologies Inc Grapevine is a cutting-edge procurement software that creates time for doctors while cutting costs for patients. It’s not just a solution for healthcare businesses - it’s a solution for everyone. Because, at some point in our lives, we all become patients. Our mission is to empower doctors and nurses to deliver unparalleled patient care - to see more patients, and to do more for each patient they see. Grapevine’s procurement software enables medical practices to save up to millions of dollars and hundreds of hours annually on ordering medical and surgical supplies. Our customers include private practices and publicly traded companies, scaling to meet the needs of healthcare providers nationwide. We are hiring a Sr. Customer Support Representative to join our growing team. In this role, you will be responsible for supporting mid-sized and large healthcare practices who use our software to intelligently order supplies, delivering a support experience that exceeds users expectations. This role is based in NYC and reports to the Co-Founder and Head of Sales, Will Pundyk. Responsibilities Become an expert in Grapevine’s procurement software, both as a customer and operating backend tooling; Quickly identify and resolve complex customer issues; Collaborate with internal teams to ensure successful client onboarding and satisfaction; and Collaborate internally with product management, sales, operations, and design teams to influence the product roadmap. Manage sales orders, including monitoring, data analysis, and wholesale relationships to ensure timely shipments, optimal inventory, and customer satisfaction Who you are 1+ years of customer support experience for SaaS products or customer facing role Intrinsically-motivated with instincts to find solutions when faced with new problems; Excellent communication skills, both written and verbal; and Experience in healthcare or medical supply industry is preferred. What We Offer Fully covered healthcare premiums on United Bronze plan 10 days PTO 10 “Work from Anywhere” remote days 5 days onsite in our Fully renovated office in Tribeca Regular team dinners and office game nights Supportive and collaborative work environment Impact with a growing startup! Base + Equity ($75k-$85k) This role is full time in person 5 days a week in our Tribeca office Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Customer Service Industries Health and Human Services, Public Health, and Hospitals and Health Care Referrals increase your chances of interviewing at Grapevine Technologies Inc by 2x Inferred from the description for this job
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Senior Customer Support Representative
role at
Grapevine Technologies Inc Join to apply for the
Senior Customer Support Representative
role at
Grapevine Technologies Inc Grapevine Technologies Inc provided pay range
This range is provided by Grapevine Technologies Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$75,000.00/yr - $85,000.00/yr Direct message the job poster from Grapevine Technologies Inc Grapevine is a cutting-edge procurement software that creates time for doctors while cutting costs for patients. It’s not just a solution for healthcare businesses - it’s a solution for everyone. Because, at some point in our lives, we all become patients. Our mission is to empower doctors and nurses to deliver unparalleled patient care - to see more patients, and to do more for each patient they see. Grapevine’s procurement software enables medical practices to save up to millions of dollars and hundreds of hours annually on ordering medical and surgical supplies. Our customers include private practices and publicly traded companies, scaling to meet the needs of healthcare providers nationwide. We are hiring a Sr. Customer Support Representative to join our growing team. In this role, you will be responsible for supporting mid-sized and large healthcare practices who use our software to intelligently order supplies, delivering a support experience that exceeds users expectations. This role is based in NYC and reports to the Co-Founder and Head of Sales, Will Pundyk. Responsibilities Become an expert in Grapevine’s procurement software, both as a customer and operating backend tooling; Quickly identify and resolve complex customer issues; Collaborate with internal teams to ensure successful client onboarding and satisfaction; and Collaborate internally with product management, sales, operations, and design teams to influence the product roadmap. Manage sales orders, including monitoring, data analysis, and wholesale relationships to ensure timely shipments, optimal inventory, and customer satisfaction Who you are 1+ years of customer support experience for SaaS products or customer facing role Intrinsically-motivated with instincts to find solutions when faced with new problems; Excellent communication skills, both written and verbal; and Experience in healthcare or medical supply industry is preferred. What We Offer Fully covered healthcare premiums on United Bronze plan 10 days PTO 10 “Work from Anywhere” remote days 5 days onsite in our Fully renovated office in Tribeca Regular team dinners and office game nights Supportive and collaborative work environment Impact with a growing startup! Base + Equity ($75k-$85k) This role is full time in person 5 days a week in our Tribeca office Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Customer Service Industries Health and Human Services, Public Health, and Hospitals and Health Care Referrals increase your chances of interviewing at Grapevine Technologies Inc by 2x Inferred from the description for this job
Medical insurance Vision insurance Get notified about new Senior Customer Support Representative jobs in
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