Lockton
Overview
Join to apply for the
Leave Administration Specialist
role at
Lockton . Position summary and responsibilities focus on absence management, handling leave types, and providing excellent customer service to employees. Responsibilities
Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service. Maintain compliance with federal, state, local and union-specific leave policies using the tools provided. Coach employees, managers and HR professionals on web-based processes, legal requirements and policy regarding leaves. Provide employees/managers with information and assistance regarding potential leaves. Produce and track all required documentation. Assess, adjudicate, and track all FMLA claims and available time. Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves. Update employee records in the HR/Payroll system as appropriate. Escalate issues to the proper management resource as appropriate. Maintain established performance goals and ensure the organization meets performance targets and service level agreements. Provide critical thinking regarding absence management processes; identify trends and recommend continuous process improvements to management. Consult with clients on best practices and policy reviews. Support new client onboarding process. Assist with client projects as needed. Qualifications
A Bachelor’s degree is highly desired. Four or more years of professional experience in absence management is preferred; customer service experience is preferred. Knowledge of FMLA, state leave regulations and requirements, paid and unpaid leave laws is required. Advanced knowledge of ADAA process and compliance and ability to provide clients consultative support on the interactive process and accommodation. Advanced knowledge of return-to-work processes and best practices including re-certification, intermittent leave and second opinions. Hands-on experience with HR/Payroll systems and experience using email and Microsoft Office suite. Strong disposition toward customer service and aptitude for computer-based leave transaction processing. Legal right to work in the United States. Lockton Companies LLC is an equal opportunity employer. We strive to cultivate an environment that values differences and where everyone feels accepted and safe to be themselves. Our mission is to ensure that our family can be anyone’s family.
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Join to apply for the
Leave Administration Specialist
role at
Lockton . Position summary and responsibilities focus on absence management, handling leave types, and providing excellent customer service to employees. Responsibilities
Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service. Maintain compliance with federal, state, local and union-specific leave policies using the tools provided. Coach employees, managers and HR professionals on web-based processes, legal requirements and policy regarding leaves. Provide employees/managers with information and assistance regarding potential leaves. Produce and track all required documentation. Assess, adjudicate, and track all FMLA claims and available time. Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves. Update employee records in the HR/Payroll system as appropriate. Escalate issues to the proper management resource as appropriate. Maintain established performance goals and ensure the organization meets performance targets and service level agreements. Provide critical thinking regarding absence management processes; identify trends and recommend continuous process improvements to management. Consult with clients on best practices and policy reviews. Support new client onboarding process. Assist with client projects as needed. Qualifications
A Bachelor’s degree is highly desired. Four or more years of professional experience in absence management is preferred; customer service experience is preferred. Knowledge of FMLA, state leave regulations and requirements, paid and unpaid leave laws is required. Advanced knowledge of ADAA process and compliance and ability to provide clients consultative support on the interactive process and accommodation. Advanced knowledge of return-to-work processes and best practices including re-certification, intermittent leave and second opinions. Hands-on experience with HR/Payroll systems and experience using email and Microsoft Office suite. Strong disposition toward customer service and aptitude for computer-based leave transaction processing. Legal right to work in the United States. Lockton Companies LLC is an equal opportunity employer. We strive to cultivate an environment that values differences and where everyone feels accepted and safe to be themselves. Our mission is to ensure that our family can be anyone’s family.
#J-18808-Ljbffr