Fairmont
Job Description
You are the beginning of an exceptional guest experience. As a Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive!
Answering multi-line phone system and provide guests information on resort and activities
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
Recommend property dining outlets and assist guests with information and special requests
Book restaurant reservation requests
Facilitate taking guest room delivery orders
Accurately input data into proper systems
Acquire extensive knowledge of the premises
Communicate in a clear and effective manner
Qualifications: Qualifications
Ability to speak with a smile
Guest focused personality is essential; experience is an asset
Aptitude in resolving issues with a customer-focused orientation
Proficiency in English; multilingual is a plus
Excellent communication skills
Polite and confident with a great deal of patience
Ability in multitasking and time-management
Aptitude in resolving issues with a customer-focused orientation
Experience working with point of sale systems, booking platforms, and Microsoft Office
Familiarity with Microsoft Word, Outlook and Excel preferred
Attention to detail is a must as well as being very organized
Take initiative to complete tasks that need to be done
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**
You are the beginning of an exceptional guest experience. As a Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive!
Answering multi-line phone system and provide guests information on resort and activities
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
Recommend property dining outlets and assist guests with information and special requests
Book restaurant reservation requests
Facilitate taking guest room delivery orders
Accurately input data into proper systems
Acquire extensive knowledge of the premises
Communicate in a clear and effective manner
Qualifications: Qualifications
Ability to speak with a smile
Guest focused personality is essential; experience is an asset
Aptitude in resolving issues with a customer-focused orientation
Proficiency in English; multilingual is a plus
Excellent communication skills
Polite and confident with a great deal of patience
Ability in multitasking and time-management
Aptitude in resolving issues with a customer-focused orientation
Experience working with point of sale systems, booking platforms, and Microsoft Office
Familiarity with Microsoft Word, Outlook and Excel preferred
Attention to detail is a must as well as being very organized
Take initiative to complete tasks that need to be done
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**