New York Client Experience Co-Ordinator

Get AI-powered advice on this job and more exclusive features. This role is central to delivering a seamless and welcoming client experience at P Johnson NYC. You’ll be the first point of contact for enquiries, manage the showroom phone, and ensure clear, timely communication with clients. Alongside this, you’ll take a lead role in managing back-of-house operations, including receiving and storing stock, coordinating completed alterations, and maintaining showroom standards. The role ensures that both the front and back of house run smoothly, supporting the team in providing an exceptional overall client experience. Key responsibilities Manage incoming enquiries via phone, email, and in-person, ensuring timely, helpful, and brand-aligned responses Operate the showroom phone, take messages, and connect clients to the right team members Take ownership of receiving, checking, and storing stock in an organised and efficient way Maintain showroom tidiness, with attention to stock presentation and storage standards Monitor back-of-house organisation, ensuring stock, packaging, and alterations are managed methodically Contact clients when alterations are completed and coordinate collection or delivery Support fittings, product education, and styling advice where required to enhance the client experience Skills & attributes Strong interpersonal skills and a warm, confident manner with clients Highly organised and detail-oriented, with a methodical approach to stock handling and back-of-house processes Able to manage multiple priorities while maintaining service excellence Proactive and reliable, with a strong sense of responsibility for showroom operations Genuine interest in P Johnson’s aesthetic and product range To apply Please send your application to ts@pjt.com . Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Administrative Industries Retail Apparel and Fashion Referrals increase your chances of interviewing at P Johnson by 2x Get notified about new Client Coordinator jobs in

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