Jobs via Dice
Join to apply for the
Help Desk Analyst I
role at
Jobs via Dice 1 day ago Be among the first 25 applicants Join to apply for the
Help Desk Analyst I
role at
Jobs via Dice Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
We are looking for a skilled Help Desk Analyst I to join our team in Vernal, Utah. In this contract to permanent role, you will provide essential technical support and troubleshooting assistance to ensure smooth operations for end users. This position offers an opportunity to work with cutting-edge tools and systems, while delivering excellent customer service in a fast-paced environment.
Responsibilities:
Provide first-level technical support to resolve issues related to Microsoft Windows and Active Directory.
Respond promptly to service desk tickets and ensure timely resolution of user concerns.
Perform basic troubleshooting to identify and address hardware and software problems.
Assist users with setup, configuration, and maintenance of Windows 10 systems.
Maintain accurate documentation of service requests and resolutions within the ticketing system.
Collaborate with team members to escalate complex issues for further investigation.
Monitor system performance and proactively address potential disruptions.
Deliver attentive and courteous support to end users, ensuring a positive experience.
Stay updated on emerging technologies to enhance support capabilities.
Requirements
Proficiency in Active Directory management and troubleshooting.
Strong knowledge of Windows 10 operating systems.
Experience in basic troubleshooting for hardware and software issues.
Familiarity with service desk ticketing systems and processes.
Excellent communication skills to provide clear guidance to users.
Ability to work independently and manage multiple tasks efficiently.
Detail-oriented with strong organizational skills.
Previous experience in a help desk or technical support role is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Help Desk Analyst jobs in
Vernal, UT . Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Help Desk Analyst I
role at
Jobs via Dice 1 day ago Be among the first 25 applicants Join to apply for the
Help Desk Analyst I
role at
Jobs via Dice Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
We are looking for a skilled Help Desk Analyst I to join our team in Vernal, Utah. In this contract to permanent role, you will provide essential technical support and troubleshooting assistance to ensure smooth operations for end users. This position offers an opportunity to work with cutting-edge tools and systems, while delivering excellent customer service in a fast-paced environment.
Responsibilities:
Provide first-level technical support to resolve issues related to Microsoft Windows and Active Directory.
Respond promptly to service desk tickets and ensure timely resolution of user concerns.
Perform basic troubleshooting to identify and address hardware and software problems.
Assist users with setup, configuration, and maintenance of Windows 10 systems.
Maintain accurate documentation of service requests and resolutions within the ticketing system.
Collaborate with team members to escalate complex issues for further investigation.
Monitor system performance and proactively address potential disruptions.
Deliver attentive and courteous support to end users, ensuring a positive experience.
Stay updated on emerging technologies to enhance support capabilities.
Requirements
Proficiency in Active Directory management and troubleshooting.
Strong knowledge of Windows 10 operating systems.
Experience in basic troubleshooting for hardware and software issues.
Familiarity with service desk ticketing systems and processes.
Excellent communication skills to provide clear guidance to users.
Ability to work independently and manage multiple tasks efficiently.
Detail-oriented with strong organizational skills.
Previous experience in a help desk or technical support role is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Help Desk Analyst jobs in
Vernal, UT . Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr