Florida State Jobs
Distributed Computer Systems Specialist - 64065735
This is a position with the Capital Consortium Information Technology Regional Office. This position requires travel, and may split time between multiple counties in the coverage region as needed, including Calhoun, Franklin, Gadsden, Gulf, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla counties. This is a regional IT office. Primary county assignments for individual technicians may change from time to time as the need arises. Interested applicants living in or around the coverage area are encouraged to apply. Provides end-user phone and desktop support and is responsible for performing technical and administrative work in the development and maintenance of computer systems and network systems of the Department of Health's Capital Consortium Information Technology Regional Office. Incumbent may be required to work before, during, and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Provides technical advice, training, and assistance to all departments, focused on the needs of the client and the satisfaction of the customer. Installs and implements distributed computer systems hardware, software, and communications components including enhancements and upgrades. Edits and modifies configuration files for the distributed computer operating systems software, applications software, and the communications with other computers, printers, and other peripheral equipment. Monitors the use of software and hardware throughout the network and provides for on-going identification and resolution of user needs. Assists in developing procedures and standards for hardware maintenance, provide training on caring for equipment, and developing monitoring procedures to ensure compliance. Conducts on-site systems reviews to evaluate user compliance to system standards and procedures. Analyzes and resolves hardware, software and communications problems using diagnostic software and/or technical trouble shooting processes. Conducts on-going support to identify methods for improving the use of existing hardware, software, and documentation. Assesses the effectiveness of hardware, software and communications performance and coordinates with the analyst for improvements. Assists with maintaining operating records relating to system production, performance and an inventory of the network's distributed processing hardware, software, and training; includes serial numbers, property numbers, level of software, type of training and to whom provided. Adheres to all Department of Health policies and procedures concerning Information Technology, including, but not limited to equipment, software, and disposal of property. Assists with ensuring the regional office's equipment inventory is up-to date per Department of Health policies. Assists in annual county/state property inventory. Make sure that all DOH sanitizing procedures are followed. Other duties: Other duties as assigned, including but not limited to: Lifting and moving equipment up to 40lbs. Provides data information for reporting purposes for administration. Correctly completes inputs and submits time sheets and EARs. Attends and participates in training and personal enhancement classes that increase or enhance productivity and efficiency, advancing achievement of the CHD's goals and objectives. Promotes the department as a positive, caring community organization through courteous behavior toward all clients and co-workers. Required Knowledge, Skills, and Abilities: Knowledge of Windows 11 operating system. Knowledge of Office Productivity Software: Microsoft Office 365, Adobe Acrobat Reader and Acrobat Pro. Knowledge of Microsoft's Active Directory (AD) and experience and skills with user accounts and computers within AD. Experience with ticketing system software. Experience and skills with desktop and/or network security. Experience and skills with troubleshooting hardware and software. Excellent communication skills. Qualifications: A minimum of 1 years of experience in computer hardware troubleshooting and repair. A minimum of 1 years of IT help desk experience A valid driver's license Preferred: CompTIA A+, Network+, or Security+ Associate or Bachelor's degree in computer science, information technology, or a related field. 5+ years of experience of IT help desk (Desktop Support) experience Where You Will Work: Tallahassee, Florida The Benefits of Working for the State of Florida: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions For more information, please click www.myfrs.com. Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com. Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.
This is a position with the Capital Consortium Information Technology Regional Office. This position requires travel, and may split time between multiple counties in the coverage region as needed, including Calhoun, Franklin, Gadsden, Gulf, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla counties. This is a regional IT office. Primary county assignments for individual technicians may change from time to time as the need arises. Interested applicants living in or around the coverage area are encouraged to apply. Provides end-user phone and desktop support and is responsible for performing technical and administrative work in the development and maintenance of computer systems and network systems of the Department of Health's Capital Consortium Information Technology Regional Office. Incumbent may be required to work before, during, and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Provides technical advice, training, and assistance to all departments, focused on the needs of the client and the satisfaction of the customer. Installs and implements distributed computer systems hardware, software, and communications components including enhancements and upgrades. Edits and modifies configuration files for the distributed computer operating systems software, applications software, and the communications with other computers, printers, and other peripheral equipment. Monitors the use of software and hardware throughout the network and provides for on-going identification and resolution of user needs. Assists in developing procedures and standards for hardware maintenance, provide training on caring for equipment, and developing monitoring procedures to ensure compliance. Conducts on-site systems reviews to evaluate user compliance to system standards and procedures. Analyzes and resolves hardware, software and communications problems using diagnostic software and/or technical trouble shooting processes. Conducts on-going support to identify methods for improving the use of existing hardware, software, and documentation. Assesses the effectiveness of hardware, software and communications performance and coordinates with the analyst for improvements. Assists with maintaining operating records relating to system production, performance and an inventory of the network's distributed processing hardware, software, and training; includes serial numbers, property numbers, level of software, type of training and to whom provided. Adheres to all Department of Health policies and procedures concerning Information Technology, including, but not limited to equipment, software, and disposal of property. Assists with ensuring the regional office's equipment inventory is up-to date per Department of Health policies. Assists in annual county/state property inventory. Make sure that all DOH sanitizing procedures are followed. Other duties: Other duties as assigned, including but not limited to: Lifting and moving equipment up to 40lbs. Provides data information for reporting purposes for administration. Correctly completes inputs and submits time sheets and EARs. Attends and participates in training and personal enhancement classes that increase or enhance productivity and efficiency, advancing achievement of the CHD's goals and objectives. Promotes the department as a positive, caring community organization through courteous behavior toward all clients and co-workers. Required Knowledge, Skills, and Abilities: Knowledge of Windows 11 operating system. Knowledge of Office Productivity Software: Microsoft Office 365, Adobe Acrobat Reader and Acrobat Pro. Knowledge of Microsoft's Active Directory (AD) and experience and skills with user accounts and computers within AD. Experience with ticketing system software. Experience and skills with desktop and/or network security. Experience and skills with troubleshooting hardware and software. Excellent communication skills. Qualifications: A minimum of 1 years of experience in computer hardware troubleshooting and repair. A minimum of 1 years of IT help desk experience A valid driver's license Preferred: CompTIA A+, Network+, or Security+ Associate or Bachelor's degree in computer science, information technology, or a related field. 5+ years of experience of IT help desk (Desktop Support) experience Where You Will Work: Tallahassee, Florida The Benefits of Working for the State of Florida: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions For more information, please click www.myfrs.com. Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com. Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.