BoF Careers
Wholesale Customer Service & Logistics Coordinator (Temp)
BoF Careers, New York, New York, us, 10261
Wholesale Customer Service & Logistics Coordinator (Temp)
Join to apply for the
Wholesale Customer Service & Logistics Coordinator (Temp)
role at
BoF Careers Wholesale Customer Service & Logistics Coordinator (Temp)
1 week ago Be among the first 25 applicants Join to apply for the
Wholesale Customer Service & Logistics Coordinator (Temp)
role at
BoF Careers Overview
The Wholesale Customer Service & Logistics Coordinator serves as the primary liaison between the Wholesale team and its clients, managing the full lifecycle of orders and shipments from creation to delivery. This role ensures client needs are met with accuracy and urgency, proactively communicating challenges, risks, and opportunities to management to maintain efficient operations and deliver a consistently high level of service. Overview
The Wholesale Customer Service & Logistics Coordinator serves as the primary liaison between the Wholesale team and its clients, managing the full lifecycle of orders and shipments from creation to delivery. This role ensures client needs are met with accuracy and urgency, proactively communicating challenges, risks, and opportunities to management to maintain efficient operations and deliver a consistently high level of service.
This is a
six (6)
month
full-time, non-exempt
temporary position, eligible for overtime , benefits and paid time off .
Responsibilities
Your Impact
Order Management
Compile seasonal UPC files and coordinate with clients to ensure timely creation of purchase orders via EDI. Manage daily EDI PO allocations, monitor orders weekly, and address any discrepancies promptly. Coordinate with HQ Customer Service to transmit accurate order confirmations to clients.
Logistics & Shipment Coordination
Facilitate goods release from Pennsylvania and Canadian warehouses in line with delivery schedules and client requirements. Monitor and review weekly shipment reports, proactively addressing any delays or issues. Create and track end-of-season (EOS) and damaged Return-to-Vendor (RTV) requests, reconciling against client data to ensure accuracy .
Issue Resolution & Compliance
Investigate and dispute chargebacks, including adjustments related to Designated Sales Associates (DSA), working closely with Accounts Payable to ensure accurate resolution. Maintain accurate and up-to-date DSA and master contact lists.
Client Support
Compile and fulfill product copy requests, ensuring timely and accurate information is shared with clients.
Professional Conduct & Teamwork
Demonstrate a collaborative, team-oriented approach, actively supporting activities that contribute to overall business goals. Foster a positive and respectful work environment, encouraging open communication and cooperation across teams and with management. Uphold company policies and procedures, setting a professional example in conduct and performance. Maintain high standards of customer service, integrity, and professionalism in all interactions. Perform additional responsibilities as assigned by management in support of team and company objectives .
Qualifications
The Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result .
Education
Bachelor's degree in business, s upply c hain, or a related field preferred. Equivalent relevant work experience in lieu of a degree will be considered.
Work Experience
Experience in the fashion or luxury goods industry preferred. Familiarity with major U.S. and Canadian retailers is an asset.
Special Skills And Personal Attributes
Ability to take direction effectively and consistently meet deadlines. Positive, enthusiastic, and collaborative attitude. Strong attention to detail with the ability to work confidently with numerical data. Excellent analytical, reasoning, and problem-solving skills. Strong written and verbal communication skills, with solid organizational abilities. Proficient in Microsoft Excel (Pivot Tables, formulas, charts, etc.), PowerPoint, and other relevant computer applications ; k nowledge of Stealth3000 preferred . Hands-on approach with a willingness to assist in other areas of the business as needed.
Additional Information
For individuals assigned and/or hired to work in New York, Moncler includes a reasonable estimate of the salary rate range for this role. This considers the wide range of factors that are considered in making compensation decisions, including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A
reasonable estimate of the current base salary range is $ 2 6 .00 to $ 32 . 00 per hour .
In addition to competitive pay, the hired candidate will also be eligible for a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, 11 paid holidays, accrue up to 120 hours of paid vacation time, 2 personal days, employee discounts, and a retirement plan with employer contribution.
The position requires 4 days per week on s ite in the Moncler Corporate Office, located in the heart of Soho, Manhattan .
Moncler Group is an equal employment opportunity employer. Seniority level
Seniority level Entry level Employment type
Employment type Temporary Job function
Job function Other Industries Advertising Services Referrals increase your chances of interviewing at BoF Careers by 2x Get notified about new Customer Service Coordinator jobs in
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Wholesale Customer Service & Logistics Coordinator (Temp)
role at
BoF Careers Wholesale Customer Service & Logistics Coordinator (Temp)
1 week ago Be among the first 25 applicants Join to apply for the
Wholesale Customer Service & Logistics Coordinator (Temp)
role at
BoF Careers Overview
The Wholesale Customer Service & Logistics Coordinator serves as the primary liaison between the Wholesale team and its clients, managing the full lifecycle of orders and shipments from creation to delivery. This role ensures client needs are met with accuracy and urgency, proactively communicating challenges, risks, and opportunities to management to maintain efficient operations and deliver a consistently high level of service. Overview
The Wholesale Customer Service & Logistics Coordinator serves as the primary liaison between the Wholesale team and its clients, managing the full lifecycle of orders and shipments from creation to delivery. This role ensures client needs are met with accuracy and urgency, proactively communicating challenges, risks, and opportunities to management to maintain efficient operations and deliver a consistently high level of service.
This is a
six (6)
month
full-time, non-exempt
temporary position, eligible for overtime , benefits and paid time off .
Responsibilities
Your Impact
Order Management
Compile seasonal UPC files and coordinate with clients to ensure timely creation of purchase orders via EDI. Manage daily EDI PO allocations, monitor orders weekly, and address any discrepancies promptly. Coordinate with HQ Customer Service to transmit accurate order confirmations to clients.
Logistics & Shipment Coordination
Facilitate goods release from Pennsylvania and Canadian warehouses in line with delivery schedules and client requirements. Monitor and review weekly shipment reports, proactively addressing any delays or issues. Create and track end-of-season (EOS) and damaged Return-to-Vendor (RTV) requests, reconciling against client data to ensure accuracy .
Issue Resolution & Compliance
Investigate and dispute chargebacks, including adjustments related to Designated Sales Associates (DSA), working closely with Accounts Payable to ensure accurate resolution. Maintain accurate and up-to-date DSA and master contact lists.
Client Support
Compile and fulfill product copy requests, ensuring timely and accurate information is shared with clients.
Professional Conduct & Teamwork
Demonstrate a collaborative, team-oriented approach, actively supporting activities that contribute to overall business goals. Foster a positive and respectful work environment, encouraging open communication and cooperation across teams and with management. Uphold company policies and procedures, setting a professional example in conduct and performance. Maintain high standards of customer service, integrity, and professionalism in all interactions. Perform additional responsibilities as assigned by management in support of team and company objectives .
Qualifications
The Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result .
Education
Bachelor's degree in business, s upply c hain, or a related field preferred. Equivalent relevant work experience in lieu of a degree will be considered.
Work Experience
Experience in the fashion or luxury goods industry preferred. Familiarity with major U.S. and Canadian retailers is an asset.
Special Skills And Personal Attributes
Ability to take direction effectively and consistently meet deadlines. Positive, enthusiastic, and collaborative attitude. Strong attention to detail with the ability to work confidently with numerical data. Excellent analytical, reasoning, and problem-solving skills. Strong written and verbal communication skills, with solid organizational abilities. Proficient in Microsoft Excel (Pivot Tables, formulas, charts, etc.), PowerPoint, and other relevant computer applications ; k nowledge of Stealth3000 preferred . Hands-on approach with a willingness to assist in other areas of the business as needed.
Additional Information
For individuals assigned and/or hired to work in New York, Moncler includes a reasonable estimate of the salary rate range for this role. This considers the wide range of factors that are considered in making compensation decisions, including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A
reasonable estimate of the current base salary range is $ 2 6 .00 to $ 32 . 00 per hour .
In addition to competitive pay, the hired candidate will also be eligible for a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, 11 paid holidays, accrue up to 120 hours of paid vacation time, 2 personal days, employee discounts, and a retirement plan with employer contribution.
The position requires 4 days per week on s ite in the Moncler Corporate Office, located in the heart of Soho, Manhattan .
Moncler Group is an equal employment opportunity employer. Seniority level
Seniority level Entry level Employment type
Employment type Temporary Job function
Job function Other Industries Advertising Services Referrals increase your chances of interviewing at BoF Careers by 2x Get notified about new Customer Service Coordinator jobs in
New York, NY . Manhattan, NY $40,000.00-$42,000.00 1 month ago Customer Service Manager, Airport Customer Experience Administration
New York, NY $50,000.00-$84,000.00 2 days ago New York, NY $50,000.00-$84,000.00 2 days ago New York, NY $61,000.00-$65,000.00 2 weeks ago Customer Service Manager, Control Center
New York, NY $50,000.00-$84,000.00 4 days ago Seasonal Client Experience Coordinator - Soho 1
New York City Metropolitan Area $17.00-$19.00 2 weeks ago New York City Metropolitan Area 3 months ago Manager, Customer Service Training & Quality
New York City Metropolitan Area 2 months ago Customer Service Representative - State Farm Agent Team Member
New York City Metropolitan Area 4 months ago Client Experience Coordinator (Long-Term Temporary Assignment) - Hudson Yards
Customer Service Representative (Temporary), HR Service Center - 25513
New York, NY $70,022.00-$70,022.00 2 weeks ago Customer Service Assistant, Journal Square Campus (Part-time)
Customer Service Representative - State Farm Agent Team Member
Jersey City, NJ $40,000.00-$65,000.00 6 months ago E-commerce Customer Experience Coordinator
Customer Service Representative - State Farm Agent Team Member
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr