Prestige Business Services
Overview
Job Title:
Intake Manager Location:
Southfield, MI (On-site) Type:
Full-Time Reports To:
Managing Attorney / Firm Administrator Department:
Intake & Client Onboarding Position Overview: We are seeking a strategic, high-performing
Intake Manager
to lead and oversee our law firms entire intake department. The Intake Manager will serve as the gatekeeper - managing a team of intake specialists. You will manage all incoming inquiries for representation and will be responsible for making final decisions on whether to sign a case or refer it out to our trusted partner firms. This role requires strong legal judgment, people management experience, and the ability to monitor real-time case flow through our case management dashboard. This person will also coordinate with attorneys internally to place cases with the best possible legal representation. Key Responsibilities
Lead, train, and manage the entire intake department, including intake specialists and front-desk staff Review and evaluate qualified leads escalated by the intake team for legal viability and alignment with firm goals Make final determinations to sign or refer out cases, and assign accepted cases to the appropriate internal attorney Maintain and monitor real-time intake data using the NEOS dashboard to ensure lead flow, response time, and case progression meet firm standards Manage and track case referrals to outside partner firms, ensuring follow-through and documentation Monitor and manage after-hours lead activity, including coordinating off-hours coverage and responding to time-sensitive matters Develop intake scripts, workflows, and performance metrics to improve team efficiency and conversion rates Collaborate with firm leadership and marketing to provide feedback on lead quality and pipeline trends Serve as the main point of contact for all escalated intake matters Ideal Candidate Profile
Licensed attorney preferred, or J.D. with legal experience in plaintiff personal injury and related fields 3-5+ years of intake management, lead conversion, or legal operations experience, preferred but not required Previous experience managing high-volume client-facing teams or call center environments preferred but not required Demonstrated ability to evaluate legal claims and triage effectively Tech-savvy and proficient in case management systems, especially NEOS Strong leadership, training, and communication skills Highly organized with excellent follow-through and judgment Available to support after-hours lead flow, including weekends or evenings as needed Compensation & Benefits
Competitive salary + performance-based incentives Health, dental, and vision insurance Paid time off and holiday pay Opportunities for professional development Collaborative and mission-driven work environment Why Join Us?
We are not just looking for someone to fill a seat; we are seeking a sharp, decisive, and strategic legal professional to own the intake function from start to finish. If you have a passion for client service, case evaluation, and helping people at a critical point in their lives, this role is for you. Seniority level
Not Applicable Employment type
Full-time Job function
Health Care Provider Industries
Human Resources Services Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Title:
Intake Manager Location:
Southfield, MI (On-site) Type:
Full-Time Reports To:
Managing Attorney / Firm Administrator Department:
Intake & Client Onboarding Position Overview: We are seeking a strategic, high-performing
Intake Manager
to lead and oversee our law firms entire intake department. The Intake Manager will serve as the gatekeeper - managing a team of intake specialists. You will manage all incoming inquiries for representation and will be responsible for making final decisions on whether to sign a case or refer it out to our trusted partner firms. This role requires strong legal judgment, people management experience, and the ability to monitor real-time case flow through our case management dashboard. This person will also coordinate with attorneys internally to place cases with the best possible legal representation. Key Responsibilities
Lead, train, and manage the entire intake department, including intake specialists and front-desk staff Review and evaluate qualified leads escalated by the intake team for legal viability and alignment with firm goals Make final determinations to sign or refer out cases, and assign accepted cases to the appropriate internal attorney Maintain and monitor real-time intake data using the NEOS dashboard to ensure lead flow, response time, and case progression meet firm standards Manage and track case referrals to outside partner firms, ensuring follow-through and documentation Monitor and manage after-hours lead activity, including coordinating off-hours coverage and responding to time-sensitive matters Develop intake scripts, workflows, and performance metrics to improve team efficiency and conversion rates Collaborate with firm leadership and marketing to provide feedback on lead quality and pipeline trends Serve as the main point of contact for all escalated intake matters Ideal Candidate Profile
Licensed attorney preferred, or J.D. with legal experience in plaintiff personal injury and related fields 3-5+ years of intake management, lead conversion, or legal operations experience, preferred but not required Previous experience managing high-volume client-facing teams or call center environments preferred but not required Demonstrated ability to evaluate legal claims and triage effectively Tech-savvy and proficient in case management systems, especially NEOS Strong leadership, training, and communication skills Highly organized with excellent follow-through and judgment Available to support after-hours lead flow, including weekends or evenings as needed Compensation & Benefits
Competitive salary + performance-based incentives Health, dental, and vision insurance Paid time off and holiday pay Opportunities for professional development Collaborative and mission-driven work environment Why Join Us?
We are not just looking for someone to fill a seat; we are seeking a sharp, decisive, and strategic legal professional to own the intake function from start to finish. If you have a passion for client service, case evaluation, and helping people at a critical point in their lives, this role is for you. Seniority level
Not Applicable Employment type
Full-time Job function
Health Care Provider Industries
Human Resources Services Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr