AirPay Inc.
Overview
At AirPay, we are on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our company is backed by top tier VCs led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more. We are committed to delivering exceptional customer service and building lasting relationships with our users. About the Role
We are seeking a dynamic and motivated Training Specialist who will work directly with thousands of dental clinics using AirPay software. You will deliver engaging, effective training sessions that help customers maximize the value of our software. Youll collaborate with the Customer Success team to create and deliver training across product features and customize it to specific customer workflows within revenue cycle. Your expertise will directly impact customer satisfaction, retention, and product adoption. This is an in-person role based out of our New York City office, with flexibility for some remote work. Key Responsibilities Deliver virtual training sessions for new and existing customers Collaborate with Customer Success to understand value drivers for the customer, specific workflow needs, and customize training as needed Customize training content to suit different customer segments, workflows, and use cases Tailor learning experiences for users with varying degrees of tech savviness to maximize effectiveness Track and report training metrics, including attendance, engagement, and knowledge retention, to evaluate program effectiveness Support onboarding of new customers through structured training programs Collect feedback from training participants and use it to improve future sessions Collaborate with Product and Customer Success teams to stay updated on product changes Contribute to the development of scalable training programs (e.g., webinars, LMS, self-paced courses)
Requirements
3-5 years in customer training, software education, or a related role Strong interpersonal skills with a customer-first mindset and ability to build rapport with diverse audiences Strong presentation and communication skills; ability to explain complex ideas in simple terms Experience creating self-serve training content such as knowledge base articles, videos, or eLearning modules Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations Strong work ethic and commitment to excellence Enjoy working in a close-knit team and contributing to a positive work culture Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving Americas healthcare crisis Based in NYC or willing to relocate, and able to work in the office at least 3 days a week
Benefits
Competitive Compensation Packages Unlimited or Responsible PTO Structure Health, Dental, and Vision Insurance Equity Lunch & Learns
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At AirPay, we are on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our company is backed by top tier VCs led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more. We are committed to delivering exceptional customer service and building lasting relationships with our users. About the Role
We are seeking a dynamic and motivated Training Specialist who will work directly with thousands of dental clinics using AirPay software. You will deliver engaging, effective training sessions that help customers maximize the value of our software. Youll collaborate with the Customer Success team to create and deliver training across product features and customize it to specific customer workflows within revenue cycle. Your expertise will directly impact customer satisfaction, retention, and product adoption. This is an in-person role based out of our New York City office, with flexibility for some remote work. Key Responsibilities Deliver virtual training sessions for new and existing customers Collaborate with Customer Success to understand value drivers for the customer, specific workflow needs, and customize training as needed Customize training content to suit different customer segments, workflows, and use cases Tailor learning experiences for users with varying degrees of tech savviness to maximize effectiveness Track and report training metrics, including attendance, engagement, and knowledge retention, to evaluate program effectiveness Support onboarding of new customers through structured training programs Collect feedback from training participants and use it to improve future sessions Collaborate with Product and Customer Success teams to stay updated on product changes Contribute to the development of scalable training programs (e.g., webinars, LMS, self-paced courses)
Requirements
3-5 years in customer training, software education, or a related role Strong interpersonal skills with a customer-first mindset and ability to build rapport with diverse audiences Strong presentation and communication skills; ability to explain complex ideas in simple terms Experience creating self-serve training content such as knowledge base articles, videos, or eLearning modules Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations Strong work ethic and commitment to excellence Enjoy working in a close-knit team and contributing to a positive work culture Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving Americas healthcare crisis Based in NYC or willing to relocate, and able to work in the office at least 3 days a week
Benefits
Competitive Compensation Packages Unlimited or Responsible PTO Structure Health, Dental, and Vision Insurance Equity Lunch & Learns
#J-18808-Ljbffr