GlobalPoint
What You Will Do
Help resolve issues staff are encountering with hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
Maintain an inventory of agency software and hardware.
Work with VITA to manage the refresh process to take advantage of equipment upgrades.
Provide security for file shares and other applications.
What The Ideal Candidate Must Possess
At least one year of experience providing helpdesk and desktop support. A strong work ethic and exceptional customer service skills. Demonstrated experience with PCs, laptops, tablets and other hardware. Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11. Detailed experience with Microsoft Office and application support. Demonstrated skills with supporting remote users. Working knowledge of help desk ticketing systems. Basic understanding of computer networking. Troubleshooting skills with ability to resolve problems quickly and thoroughly. Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee. Good oral communications skills with the ability to interact with all levels of agency personnel. Ability to think strategically and cross culturally, and independently implement new initiatives and projects. Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested. Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.
Required / Desired Experience
Helpdesk and desktop support Required: 3 Years Hardware support (PCs, laptops, tablets, printers, scanners, monitors) Required: 3 Years Microsoft Windows 10 and 11 Required: 3 Years Microsoft Office 365 Support Required: 3 Years Remote user support Required: 2 Years Basic computer networking knowledge Required: 2 Years Experience supporting Xerox multifunction hardware Highly desired: 1 Year Experience with VITA systems or processes Highly desired: 1 Year HP and/or Dell certification Highly desired: 1 Year A+ certification Highly desired: 1 Year
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at GlobalPoint Inc by 2x Get notified about new Help Desk Analyst jobs in
Richmond, VA . #J-18808-Ljbffr
What The Ideal Candidate Must Possess
At least one year of experience providing helpdesk and desktop support. A strong work ethic and exceptional customer service skills. Demonstrated experience with PCs, laptops, tablets and other hardware. Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11. Detailed experience with Microsoft Office and application support. Demonstrated skills with supporting remote users. Working knowledge of help desk ticketing systems. Basic understanding of computer networking. Troubleshooting skills with ability to resolve problems quickly and thoroughly. Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee. Good oral communications skills with the ability to interact with all levels of agency personnel. Ability to think strategically and cross culturally, and independently implement new initiatives and projects. Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested. Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.
Required / Desired Experience
Helpdesk and desktop support Required: 3 Years Hardware support (PCs, laptops, tablets, printers, scanners, monitors) Required: 3 Years Microsoft Windows 10 and 11 Required: 3 Years Microsoft Office 365 Support Required: 3 Years Remote user support Required: 2 Years Basic computer networking knowledge Required: 2 Years Experience supporting Xerox multifunction hardware Highly desired: 1 Year Experience with VITA systems or processes Highly desired: 1 Year HP and/or Dell certification Highly desired: 1 Year A+ certification Highly desired: 1 Year
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at GlobalPoint Inc by 2x Get notified about new Help Desk Analyst jobs in
Richmond, VA . #J-18808-Ljbffr