Guest Services Representative

Are you passionate about creating memorable guest experiences? We're looking for a friendly, energetic, and customer-focused Guest Service Representative to be the face of our brand. In this role, you’ll be the first point of contact for our guests—delivering exceptional service with a smile, resolving inquiries with ease, and ensuring every guest feels welcomed and valued. As a key member of our front-of-house team, you'll thrive in a fast-paced environment where attention to detail, a positive attitude, and excellent communication are essential. Responsibilities: • Greet guests warmly and professionally upon arrival • Handle check-ins, check-outs, reservations, and guest inquiries • Provide accurate information about services, facilities, and local attractions • Resolve guest issues promptly to ensure satisfaction • Maintain a clean, organized, and welcoming front desk environment • Collaborate with team members to uphold high service standards • Handles cash and is able to accurately count cash and make accurate change for guests. Responsible for cash transactions. Knows procedure for obtaining proper credit card authorizations Qualifications: • Previous front desk experience • High School Diploma or Equivalent • Detail Oriented • Flexible • Team Player • Tech Savvy Compensation: $17 - $19 hourly

• Greet guests warmly and professionally upon arrival • Handle check-ins, check-outs, reservations, and guest inquiries • Provide accurate information about services, facilities, and local attractions • Resolve guest issues promptly to ensure satisfaction • Maintain a clean, organized, and welcoming front desk environment • Collaborate with team members to uphold high service standards • Handles cash and is able to accurately count cash and make accurate change for guests. Responsible for cash transactions. Knows procedure for obtaining proper credit card authorizations