Prairie Lakes Healthcare System
IT and Network Specialist- On-site
Prairie Lakes Healthcare System, Watertown, South Dakota, United States, 57201
IT and Network Specialist
(On-site position)
JOB SUMMARY
Join our team and be a part of our mission to deliver accessible, high-quality, affordable, and compassionate healthcare. Prairie Lakes Healthcare System is an independent, non-profit healthcare system serving 10 counties in northeastern South Dakota and west-central Minnesota. Our team at Prairie Lakes makes a difference in the lives of patients and their loved ones
POSITION SUMMARY
This full-time
in-person
role based in Watertown, South Dakota
blends network administration with Desktop Support (Tier 2) in a health care setting and requires strong customer empathy, calm under pressure, and discipline around change control.
RESPONSIBILITIES • Operate & optimize the network: Monitor LAN/WAN/Wi-Fi performance, capacity, and uptime; manage switches, routers, firewalls, VPNs, Cisco
ISE, MPLS connections and SD-WAN. • Implement and maintain network security controls (segmentation/VLANs, ACLs, IPS/IDS, NAC/802.1X, DNS filtering) aligned with
organizational policies. • Connectivity & Wi-Fi: Design and support secure guest, and clinical SSIDs; ensure roaming reliability for mobile carts and handhelds. • EHR & critical applications: Ensure network paths and policies for EHR access, e-prescribing, telehealth, and billing; troubleshoot latency and
connectivity issues end-to-end. • Network monitoring, reporting, & troubleshooting. • Identity & access: Support site-to-site and remote-access VPNs, RADIUS, AD/Entra ID integration, and MFA for clinicians and staff. • Compliance & documentation: Maintain diagrams, inventories, change records, and standards; support risk assessments, audits, BAAs, and
incident response. • Resilience & DR: Participate in business continuity plans, redundant circuits, QoS for voice/video, and backup links; test failover procedures. • Vendor & ISP management: Open/track tickets, coordinate maintenance windows, and negotiate SLAs for circuits and voice/VoIP services. • Work in the ticketing system and provide support for end users on networking and desktop-supported related issues. • Provide additional hands-on support to the desktop support team for projects as needed and at the direction of the IT Service Manager. • After-hours support: Participate in an on-call rotation and perform planned maintenance outside clinic hours.
JOB SPECIFICATIONS
Education and/or Experience
Associates degree (AA) or equivalent from a two-year college or technical school; or three to five years related experience and/or training; or equivalent
combination of education and experience.
Certificates, Licenses, Registrations
South Dakota driver's license is required.
Required Skills • At least 4 years of IT support experience (Tier 2 or equivalent or above). • At least 2 years of experience managing and optimizing wireless and wired networks. • Experience implementing and managing network security controls. • At least 2 years of experience with networking fundamentals: TCP/IP, VLANs, Wi-Fi,DHCP/DNS, basic routing; familiarity with Cisco/Meraki,
Fortigate, or similar. • Experience with MDM/RMM (NinjaOne preferred), basic EDR/AV (CrowdStrike preferred), and scripting basics (PowerShell preferred). • Working knowledge of Windows 11 and Microsoft 365.. • Ability to learn new concepts quickly. • Clear, empathetic communication with end users and clinicians; strong documentation habits and ticket hygiene. • (Bonus) Experience configuring and managing Cisco ISE.
Benefits
Prairie Lakes Healthcare System offers comprehensive benefits for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 403(b)-retirement plan, and generous paid time off to maintain a healthy home-work balance.
Additional benefits for those qualifying include: Flexible Spending Account Employee Assistance Program for mental health Education Loan Program Community discounts including the Prairie Lakes Wellness Center
Prairie Lakes Healthcare System has a Drug Free Workplace Policy. An accepted offer will require positive reference checks and pre-employment background screening as a condition of employment.
JOB SUMMARY
Join our team and be a part of our mission to deliver accessible, high-quality, affordable, and compassionate healthcare. Prairie Lakes Healthcare System is an independent, non-profit healthcare system serving 10 counties in northeastern South Dakota and west-central Minnesota. Our team at Prairie Lakes makes a difference in the lives of patients and their loved ones
POSITION SUMMARY
This full-time
in-person
role based in Watertown, South Dakota
blends network administration with Desktop Support (Tier 2) in a health care setting and requires strong customer empathy, calm under pressure, and discipline around change control.
RESPONSIBILITIES • Operate & optimize the network: Monitor LAN/WAN/Wi-Fi performance, capacity, and uptime; manage switches, routers, firewalls, VPNs, Cisco
ISE, MPLS connections and SD-WAN. • Implement and maintain network security controls (segmentation/VLANs, ACLs, IPS/IDS, NAC/802.1X, DNS filtering) aligned with
organizational policies. • Connectivity & Wi-Fi: Design and support secure guest, and clinical SSIDs; ensure roaming reliability for mobile carts and handhelds. • EHR & critical applications: Ensure network paths and policies for EHR access, e-prescribing, telehealth, and billing; troubleshoot latency and
connectivity issues end-to-end. • Network monitoring, reporting, & troubleshooting. • Identity & access: Support site-to-site and remote-access VPNs, RADIUS, AD/Entra ID integration, and MFA for clinicians and staff. • Compliance & documentation: Maintain diagrams, inventories, change records, and standards; support risk assessments, audits, BAAs, and
incident response. • Resilience & DR: Participate in business continuity plans, redundant circuits, QoS for voice/video, and backup links; test failover procedures. • Vendor & ISP management: Open/track tickets, coordinate maintenance windows, and negotiate SLAs for circuits and voice/VoIP services. • Work in the ticketing system and provide support for end users on networking and desktop-supported related issues. • Provide additional hands-on support to the desktop support team for projects as needed and at the direction of the IT Service Manager. • After-hours support: Participate in an on-call rotation and perform planned maintenance outside clinic hours.
JOB SPECIFICATIONS
Education and/or Experience
Associates degree (AA) or equivalent from a two-year college or technical school; or three to five years related experience and/or training; or equivalent
combination of education and experience.
Certificates, Licenses, Registrations
South Dakota driver's license is required.
Required Skills • At least 4 years of IT support experience (Tier 2 or equivalent or above). • At least 2 years of experience managing and optimizing wireless and wired networks. • Experience implementing and managing network security controls. • At least 2 years of experience with networking fundamentals: TCP/IP, VLANs, Wi-Fi,DHCP/DNS, basic routing; familiarity with Cisco/Meraki,
Fortigate, or similar. • Experience with MDM/RMM (NinjaOne preferred), basic EDR/AV (CrowdStrike preferred), and scripting basics (PowerShell preferred). • Working knowledge of Windows 11 and Microsoft 365.. • Ability to learn new concepts quickly. • Clear, empathetic communication with end users and clinicians; strong documentation habits and ticket hygiene. • (Bonus) Experience configuring and managing Cisco ISE.
Benefits
Prairie Lakes Healthcare System offers comprehensive benefits for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 403(b)-retirement plan, and generous paid time off to maintain a healthy home-work balance.
Additional benefits for those qualifying include: Flexible Spending Account Employee Assistance Program for mental health Education Loan Program Community discounts including the Prairie Lakes Wellness Center
Prairie Lakes Healthcare System has a Drug Free Workplace Policy. An accepted offer will require positive reference checks and pre-employment background screening as a condition of employment.