Sonic Automotive
Job Description
The
Service Manager
plays a key leadership role within the dealership’s fixed operations team.
Reporting directly to the Service Director
, this position oversees day-to-day service department operations, ensuring exceptional customer satisfaction, efficient workflow, and consistent profitability.
_
Duties and Responsibilities _
Lead daily service drive and shop operations to achieve department goals for productivity, CSI, and profitability.
Manage and develop a team of Service Advisors, Technicians, and support staff to ensure high performance and engagement.
Monitor technician scheduling, dispatch, repair order flow, and labor efficiency.
Partner closely with the Service Director to analyze financial statements, identify improvement areas, and execute process enhancements.
Resolve customer concerns and escalations with professionalism and urgency.
Maintain compliance with OEM and dealership standards, including warranty administration and safety protocols.
Ensure accurate documentation and timely completion of repair orders.
Drive upsell opportunities through effective advisor coaching and service menu execution.
Collaborate cross-functionally with Parts, Sales, and Accounting to ensure smooth dealership operations.
Participate in hiring, onboarding, and ongoing training of service team members.
Qualifications: Qualifications
Minimum 5+ years of progressive experience in automotive service management, including supervisory or lead roles.
Proven success managing high-volume service operations within a franchised dealership environment.
Strong understanding of financial performance metrics.
Excellent leadership, communication, and conflict-resolution skills.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug test, Motor Vehicle Report check, and have a valid driver's license.
Preferred Qualifications:
Prior Chevrolet or GM dealership experience.
Proficiency with CDK, Reynolds & Reynolds, or similar DMS platforms.
Additional Information
**
Compensation (Draw / Commission): **
Performance-based earnings range: $150,000 - 225,000 + / year
Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.
**
Schedule **
:
FULL TIME
Sundays Always Off
Saturday Availability Required
**
Perks & Benefits: **
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
The
Service Manager
plays a key leadership role within the dealership’s fixed operations team.
Reporting directly to the Service Director
, this position oversees day-to-day service department operations, ensuring exceptional customer satisfaction, efficient workflow, and consistent profitability.
_
Duties and Responsibilities _
Lead daily service drive and shop operations to achieve department goals for productivity, CSI, and profitability.
Manage and develop a team of Service Advisors, Technicians, and support staff to ensure high performance and engagement.
Monitor technician scheduling, dispatch, repair order flow, and labor efficiency.
Partner closely with the Service Director to analyze financial statements, identify improvement areas, and execute process enhancements.
Resolve customer concerns and escalations with professionalism and urgency.
Maintain compliance with OEM and dealership standards, including warranty administration and safety protocols.
Ensure accurate documentation and timely completion of repair orders.
Drive upsell opportunities through effective advisor coaching and service menu execution.
Collaborate cross-functionally with Parts, Sales, and Accounting to ensure smooth dealership operations.
Participate in hiring, onboarding, and ongoing training of service team members.
Qualifications: Qualifications
Minimum 5+ years of progressive experience in automotive service management, including supervisory or lead roles.
Proven success managing high-volume service operations within a franchised dealership environment.
Strong understanding of financial performance metrics.
Excellent leadership, communication, and conflict-resolution skills.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug test, Motor Vehicle Report check, and have a valid driver's license.
Preferred Qualifications:
Prior Chevrolet or GM dealership experience.
Proficiency with CDK, Reynolds & Reynolds, or similar DMS platforms.
Additional Information
**
Compensation (Draw / Commission): **
Performance-based earnings range: $150,000 - 225,000 + / year
Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.
**
Schedule **
:
FULL TIME
Sundays Always Off
Saturday Availability Required
**
Perks & Benefits: **
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines