HTSS Inc
Job Title: Scheduling Assistant
Location: Lancaster, PA
Duration: At least 1 year
Job Type: Full-Time, Temporary/Contract
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About the Role
We’re looking for a friendly, organized Scheduling Assistant to join a well-established utility company in Lancaster. In this role, you’ll be the go-to person for customers, making sure their questions are answered and their appointments are set up smoothly. You’ll also support the scheduling team with important day-to-day tasks that keep everything running on track.
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What You’ll Be Doing
Helping Customers
Answer incoming calls and emails with a helpful, professional attitude. Solve customer questions or route them to the right person. Keep records of all customer interactions and share updates with the team.
Supporting Scheduling
Reach out to customers to confirm appointments and go over any pre-job requirements (like inspections or account setups). Send reminders, update schedules, and keep clear notes on all communication.
Keeping Things Organized
Help prepare work packets and process job cards. Double-check holds, update records, and close out work orders. Set up IVR (automated call) appointments. Assist with scheduling temporary disconnects. Look into property damage claims and help coordinate scheduling if the company is responsible.
  What We’re Looking For
Strong communication and organizational skills. Background in customer service (required). Experience with scheduling or administrative work is a plus. Comfortable working with scheduling systems and digital tools. Detail-oriented and able to juggle multiple tasks at once.
  Pay Up to $28/hr (based on experience).   Why You’ll Love It Here If you enjoy helping people, staying organized, and being the person who keeps things moving, this is a great opportunity to make an impact. You’ll be part of a supportive team at a respected utility company—and no two days will be the same. Apply today—we’d love to hear from you!
Answer incoming calls and emails with a helpful, professional attitude. Solve customer questions or route them to the right person. Keep records of all customer interactions and share updates with the team.
Supporting Scheduling
Reach out to customers to confirm appointments and go over any pre-job requirements (like inspections or account setups). Send reminders, update schedules, and keep clear notes on all communication.
Keeping Things Organized
Help prepare work packets and process job cards. Double-check holds, update records, and close out work orders. Set up IVR (automated call) appointments. Assist with scheduling temporary disconnects. Look into property damage claims and help coordinate scheduling if the company is responsible.
  What We’re Looking For
Strong communication and organizational skills. Background in customer service (required). Experience with scheduling or administrative work is a plus. Comfortable working with scheduling systems and digital tools. Detail-oriented and able to juggle multiple tasks at once.
  Pay Up to $28/hr (based on experience).   Why You’ll Love It Here If you enjoy helping people, staying organized, and being the person who keeps things moving, this is a great opportunity to make an impact. You’ll be part of a supportive team at a respected utility company—and no two days will be the same. Apply today—we’d love to hear from you!