Cadence Design Systems
Lead Field Service Engineer
Cadence Design Systems, San Jose, California, United States, 95199
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.
Reports to San Jose Field Service Manager
Location: San Jose
Responsibilities:
Primary contact for all hardware related issues
Planning and Installation of new equipment; reconfiguring existing equipment
Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
Document all work processes as required
Establish a strong supportive relationship with customers
Inventory control
Work with Field Service team and other Cadence groups to improve processes and procedures
Position Requirements:
BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience
Good written and verbal English communication skills
Minimum working knowledge of Linux/Unix
Strong hardware and software troubleshooting skills
Strong documentation skills
Must be able to lift 40 lbs
US drivers license and passport
Willingness to travel domestically and internationally including for short notice emergency service events
Full training will be provided, however any experience in the following areas would be advantageous:
Debugging and repair in a board/system level environment.
Experience with liquid cooled systems and associated repairs
Experience with Linux Shell Skills (use grep, sed, awk, find, etc)
Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination)
Experience with networking including installation/configuration of routers, switches and firewalls
Experience with troubleshooting network issues
We're doing work that matters. Help us solve what others can't.
Additional Jobs (https://cadence.wd1.myworkdayjobs.com/addl_jobs)
Equal Employment Opportunity Policy:
Cadence is committed to equal employment opportunity throughout all levels of the organization.
Read the policy(opens in a new tab) (https://www.cadence.com/content/dam/cadence-www/global/en_US/documents/company/careers/equal-employment-opportunity-policy.pdf)
We welcome your interest in the company and want to make sure our job site is accessible to all. If you experience difficulty using this site or to request a reasonable accommodation, please contact staffing@cadence.com.
Privacy Policy:
Job Applicant If you are a job seeker creating a profile using our careers website, please see the privacy policy(opens in a new tab) (https://www.cadence.com/en_US/home/privacy/privacy-policy.html) .
E-Verify Cadence participates in the
E-Verify program in certain U.S. locations as required by law. Download More Information on E-Verify (64K) (https://www.cadence.com/content/dam/cadence-www/global/en_US/documents/company/careers/e-verify-participation-poster.pdf)
Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.
Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. ? Our shared passion for solving the world's toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.
Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.
Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.
The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.
Reports to San Jose Field Service Manager
Location: San Jose
Responsibilities:
Primary contact for all hardware related issues
Planning and Installation of new equipment; reconfiguring existing equipment
Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
Document all work processes as required
Establish a strong supportive relationship with customers
Inventory control
Work with Field Service team and other Cadence groups to improve processes and procedures
Position Requirements:
BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience
Good written and verbal English communication skills
Minimum working knowledge of Linux/Unix
Strong hardware and software troubleshooting skills
Strong documentation skills
Must be able to lift 40 lbs
US drivers license and passport
Willingness to travel domestically and internationally including for short notice emergency service events
Full training will be provided, however any experience in the following areas would be advantageous:
Debugging and repair in a board/system level environment.
Experience with liquid cooled systems and associated repairs
Experience with Linux Shell Skills (use grep, sed, awk, find, etc)
Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination)
Experience with networking including installation/configuration of routers, switches and firewalls
Experience with troubleshooting network issues
We're doing work that matters. Help us solve what others can't.
Additional Jobs (https://cadence.wd1.myworkdayjobs.com/addl_jobs)
Equal Employment Opportunity Policy:
Cadence is committed to equal employment opportunity throughout all levels of the organization.
Read the policy(opens in a new tab) (https://www.cadence.com/content/dam/cadence-www/global/en_US/documents/company/careers/equal-employment-opportunity-policy.pdf)
We welcome your interest in the company and want to make sure our job site is accessible to all. If you experience difficulty using this site or to request a reasonable accommodation, please contact staffing@cadence.com.
Privacy Policy:
Job Applicant If you are a job seeker creating a profile using our careers website, please see the privacy policy(opens in a new tab) (https://www.cadence.com/en_US/home/privacy/privacy-policy.html) .
E-Verify Cadence participates in the
E-Verify program in certain U.S. locations as required by law. Download More Information on E-Verify (64K) (https://www.cadence.com/content/dam/cadence-www/global/en_US/documents/company/careers/e-verify-participation-poster.pdf)
Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.
Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. ? Our shared passion for solving the world's toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.
Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.
Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.