Refuel Operating Company, LLC
Krystals Shift Leader
Refuel Operating Company, LLC, Greenwood, Mississippi, United States, 38930
Krystals Shift Leader
Job Summary: The Shift Leader supports store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. The Shift Leader works with the management team in ensuring compliance with company standards in all areas of operations to include product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by assisting the management team in actively selecting, training, and coaching A+ talent to achieve key results in People, Customer, Sales and Profit.
Responsibilities
Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes.
Partner with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.
Drive customer‑focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
Coach and drive excellence, recognize and hold shift teams accountable around core operational procedures through the use of the OSM and company systems.
Ensure that food safety standards are met through direct observation while running their shifts.
Partner with the management team to ensure that restaurant‑level plans and marketing initiatives are in place and being implemented.
Execute cash/security, inventory, labor and food control procedures during shifts and take appropriate actions to identify and close gaps.
Requirements
Must have a valid driver's license.
Knowledge, Skills & Abilities
Customer Focused – Recognizes the guest as the primary focus and acts accordingly; sets a high standard for exceeding guest expectations and motivates the team by role modeling effective service behaviors.
Initiative – Takes action without being asked or required to; achieves goals beyond job requirements; is proactive and takes prompt action to accomplish tasks.
Action Oriented – Consistently maintains high levels of activity or productivity; works with vigor, effectiveness and determination over a sustained period of time.
Team Player – Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment.
Physical Demands
Consistently handles product preparation.
Ability to kneel and follow proper lifting procedures.
Consistently lifts for product preparation, stocking and inventory.
Refuel Operating Company, LLC is an Equal Opportunity Employer.
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Responsibilities
Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes.
Partner with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.
Drive customer‑focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
Coach and drive excellence, recognize and hold shift teams accountable around core operational procedures through the use of the OSM and company systems.
Ensure that food safety standards are met through direct observation while running their shifts.
Partner with the management team to ensure that restaurant‑level plans and marketing initiatives are in place and being implemented.
Execute cash/security, inventory, labor and food control procedures during shifts and take appropriate actions to identify and close gaps.
Requirements
Must have a valid driver's license.
Knowledge, Skills & Abilities
Customer Focused – Recognizes the guest as the primary focus and acts accordingly; sets a high standard for exceeding guest expectations and motivates the team by role modeling effective service behaviors.
Initiative – Takes action without being asked or required to; achieves goals beyond job requirements; is proactive and takes prompt action to accomplish tasks.
Action Oriented – Consistently maintains high levels of activity or productivity; works with vigor, effectiveness and determination over a sustained period of time.
Team Player – Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment.
Physical Demands
Consistently handles product preparation.
Ability to kneel and follow proper lifting procedures.
Consistently lifts for product preparation, stocking and inventory.
Refuel Operating Company, LLC is an Equal Opportunity Employer.
#J-18808-Ljbffr