Mohawk Industries Inc
Claims Coordinator (Calhoun, Georgia, United States,
Mohawk Industries Inc, Calhoun, Georgia, us, 30703
Overview
Claims Coordinator (Calhoun, Georgia, United States, 30701) at Mohawk Industries Mohawk Industries is a Fortune 500 global flooring leader committed to customer solutions, process improvements, sustainable manufacturing, and career growth. What We Need
The Claims Coordinator is an entry-level contributor who handles customer-related problems of limited complexity and performs administrative tasks to ensure a smooth claims process and exceptional customer experience. This role handles customer inquiries, coordinates claims resolution, and supports the claims team with administrative duties. What Youll Do
Assist customers with the submission of claims, guiding them through required documentation and steps. Address customer concerns, troubleshoot issues, and work toward satisfactory resolution with empathy and professionalism. Respond promptly to customer inquiries through phone, email, and chat. Work proactively to resolve customer issues and provide timely solutions. Coordinate communication with customers and associates. Coordinate the processing of customer claims, ensuring all documentation is complete and that claims are properly categorized and tracked. Collaborate with internal teams to ensure claims are reviewed and processed within company guidelines and timelines. Maintain accurate and up-to-date records of claims and customer interactions within the claims management system. Escalate complex claims to the appropriate parties for further investigation or decision-making. Perform other duties as needed. What You Have
Bachelors degree in a related field or equivalent education and/or experience. 0-2 years relevant experience or equivalent education and/or experience. What Youre Good At
Applies conceptual knowledge of the theories, practices, and procedures within a discipline. Excellent communication, problem solving, and organizational skills. Able to multitask, prioritize, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. Proficient using Microsoft Office Suite products. What else?
While were primarily an in-office team, we thrive on flexibility and enabling our people to balance personal and professional time. Were located in a great spot check out this video to see what we mean. Mohawk Industries is a leading global flooring manufacturer that creates products for residential and commercial spaces worldwide. Mohawks manufacturing and distribution processes provide competitive advantages in carpet, rugs, ceramic tile, laminate, wood, stone, and vinyl flooring. Our brands include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed from an American carpet manufacturer to the worlds largest flooring company with operations globally. Equal Opportunity Employer statement:
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace. #J-18808-Ljbffr
Claims Coordinator (Calhoun, Georgia, United States, 30701) at Mohawk Industries Mohawk Industries is a Fortune 500 global flooring leader committed to customer solutions, process improvements, sustainable manufacturing, and career growth. What We Need
The Claims Coordinator is an entry-level contributor who handles customer-related problems of limited complexity and performs administrative tasks to ensure a smooth claims process and exceptional customer experience. This role handles customer inquiries, coordinates claims resolution, and supports the claims team with administrative duties. What Youll Do
Assist customers with the submission of claims, guiding them through required documentation and steps. Address customer concerns, troubleshoot issues, and work toward satisfactory resolution with empathy and professionalism. Respond promptly to customer inquiries through phone, email, and chat. Work proactively to resolve customer issues and provide timely solutions. Coordinate communication with customers and associates. Coordinate the processing of customer claims, ensuring all documentation is complete and that claims are properly categorized and tracked. Collaborate with internal teams to ensure claims are reviewed and processed within company guidelines and timelines. Maintain accurate and up-to-date records of claims and customer interactions within the claims management system. Escalate complex claims to the appropriate parties for further investigation or decision-making. Perform other duties as needed. What You Have
Bachelors degree in a related field or equivalent education and/or experience. 0-2 years relevant experience or equivalent education and/or experience. What Youre Good At
Applies conceptual knowledge of the theories, practices, and procedures within a discipline. Excellent communication, problem solving, and organizational skills. Able to multitask, prioritize, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. Proficient using Microsoft Office Suite products. What else?
While were primarily an in-office team, we thrive on flexibility and enabling our people to balance personal and professional time. Were located in a great spot check out this video to see what we mean. Mohawk Industries is a leading global flooring manufacturer that creates products for residential and commercial spaces worldwide. Mohawks manufacturing and distribution processes provide competitive advantages in carpet, rugs, ceramic tile, laminate, wood, stone, and vinyl flooring. Our brands include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed from an American carpet manufacturer to the worlds largest flooring company with operations globally. Equal Opportunity Employer statement:
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace. #J-18808-Ljbffr