Jacksonville Transportation Authority
Benefits & Leave Management Supervisor
Jacksonville Transportation Authority, Jacksonville, Florida, United States, 32290
Description
Under the general supervision of the Vice President - Human Resources and Organizational Development the Benefits & Leave Management Supervisor supervises various human resources plans and procedures for personnel across the organization. Leads the end-to-end leave of absence and accommodation programs, ensuring compliant, consistent, and compassionate administration across the organization. This role oversees a team of HR specialists, serves as the subject matter expert on FMLA, ADA/ADAAA, and partners closely with all departments. The ideal candidate blends deep technical knowledge with strong people leadership, data-driven decision making, and a high-touch employee experience. Together with legal counsel, the incumbent ensures compliance with applicable laws, regulations, policies and procedures for benefit management and delivery and recommends policy and procedure changes.
Essential Function(s) : Supervise the daily operations of the benefits administration and leave management team, including workload allocation, coaching, training, and performance management. Own full-cycle leave administration: intake, eligibility, designation, required notices, certification management, tracking, recertifications, return-to-work, and job restoration. Serve as the SME for FMLA, ADA/ADAAA, state and local leave laws (e.g., paid family and medical leave, paid sick leave, kin care, military/USERRA), and company policies; ensure timely updates to practices and documents as laws change. Supervise the administration of JTA and JTM benefits plans, ensuring the accurate and timely processing of enrollments/changes/terminations, and compliance with COBRA and HIPAA regulations. Oversee and participate in renewals, new benefit implementation and open enrollment activities. Optimize the utilization of the health plan in conjunction with wellness initiatives to enhance productivity, organizational performance and participant quality of life. Integrate and make effective use of EAP, mental health and other behavioral programs as part of overall employee wellness. Utilize disability and other absence management programs to produce positive impact on attendance, productivity and return to work programs. Coordinate benefits and payroll impacts: benefits continuation, premium billing, PTO accruals, pay eligibility, STD/LTD STD/LDT integration, workers' compensation overlap, COBRA triggers, and tax implications. Maintain metrics on benefit costs and trends and prepare recommendations for improvements and cost-saving measures. Supervise the administration, compliance and coordination of all employee leave programs including FMLA, ADA Accommodations, Leaves of Absence, disability leave, and all other policies and procedures related to leave. Supervise a team of benefits administration support staff. Collaborate with departments to improve optimal health and benefit plan effectiveness. Establish, manage and nurture effective business relationships with internal and external stakeholders. Manage vendor relationships and contract processes and negotiations to meet organizational goals. Analyze benefit plan results and initiate appropriate action to sustain desired benefit plan performance. Management and monitor the benefits budget, assuring appropriate allocations for revenue, expenses and fund balances are established, making regular adjustments as necessary. Utilize the value of services provided by contracted healthcare consultants. Provide oversight and management of health plan actuarial requirements, collaboratively working with actuaries and auditors. Supervise and evaluate the performance of vendor contracts. Identify and implement best in class practices in benefits and wellness programming. Manage the annual ACA process that involves collecting, tracking and reporting data on employee health coverage to the Internal Revenue Service. Responsible for filing the required forms by the annual deadline and ensure the 1095 and 1094 statements are sent out to employees. Supervise defined contribution retirement plans which supplement the Florida Retirement System retirement benefits. Develop and administer education and outreach programs to foster financial literacy for employees. Develop new and enhance existing communication plans and resources that assist employees in making maximum use of benefit programs to improve their health. Implement and manage engagement initiatives to enhance the participation in and value from health benefits, wellness initiatives, other benefits and financial programs for a diverse workforce. Assist other HR staff by making benefits, wellness and total rewards a part of the talent acquisition and management process, training programs and employee relations. Participate in and use published surveys in evaluating benefit and wellness programs for market comparisons. Oversee administration of JTA and JTM retirement-related benefit plans. Handle employee relations counseling and exit interviewing as needed. Perform other duties as assigned. Minimum Qualifications :
Bachelor's degree with course work in human resources management, business administration, accounting and/or economics from an accredited college or university. Four (4) years of progressive and combined experience in benefit program development, administration and strategy, and vendor management and negotiation. Proficiency with HRIS and leave/case management platforms (e.g., SAP, Oracle, UKG, AbsenceSoft, FINEOS, Guardian/ReedGroup, Sedgwick) and ticketing tools. Two (2) years of experience in budget management. Two (2) years of experience in a supervisory role. Two (2) years of experience with benefit management systems, including report generation and data analysis. Advanced knowledge of U.S. benefits and retirement laws, including ACA, ERISA, HIPAA, FMLA, GINA and COBRA. Preferred Qualifications:
Master's degree. Experience with self-funded benefits programs Insurance and/or benefit certification (CEBS, GBA, CIC). Active or inactive life and health insurance licensure. SHRM professional certification (PHR, SPHR, SHRM-CP or SHRM-SCP). Experience and proven success in strategic planning and project management. Expertise in a variety of benefit and wellness program delivery models, tools, and methodologies. Prior human resources experience in transportation or union field. Knowledge, Skills and Abilities:
Actively demonstrate JTA's Elements of a Leader, including being engaged, courageous, a good communicator, empathetic, a critical thinker, a team player, a strategic thinker, customer-focused, a change agent/innovative, inspirational/high energy, accountable, and having integrity. Broad knowledge of the principles and practices of Human Resources. Broad knowledge of applicable laws and regulations related to Human Resources Management (i.e., COBRA, HIPAA, FLSA, etc.). Knowledge of or ability to become familiar with pertinent federal, state, and local laws, codes, and regulations including applicable Florida Statutes and other laws related to the use of public funds and tax laws. Knowledge of principles of management, supervision, training, and performance evaluation. Strong organizational, analytic and strategic-thinking skills with demonstrated ability to create, implement and monitor complex plans and translate those plans into goals and concrete methods and strategies. Effective communication skills, both orally and in writing, with employees of all levels within an organization and with external customers and stakeholders. Proficient with Microsoft Office Suite, including advanced functions in Microsoft Excel, Word and PowerPoint; SharePoint administrator experience a plus. A track record in budget management. Ability to conduct market research, analyze results effectively, prioritize and influence stakeholders and understand the target audience and its dynamics. Ability to train, supervise and evaluate the performance of staff. Ability to maintain a high level of confidentiality. Ability to work independently as well as part of a management team. Ability to work effectively with employees at all levels within the organization as well as the public. Ability to maintain a positive image as representative of employee base.
Work Environment/Physical Demands:
The Benefits & Leave Management Supervisor is an in-office position requiring collaboration with colleagues and interaction with customers. The incumbent may be required to work extended hours, including nights, weekends, and holidays, to respond to emergencies or to meet operational needs.
Physical demands may include: keyboarding/typing/using a computer mouse, repetitive motion, and sitting for prolonged periods.
Acknowledgements:
This position description in no way states or implies that these are the only duties to be performed. Employees are responsible for completing all mandatory training classes. Employees must also review and comply with all JTA/JTM policies, procedures, and directives. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. All employment offers are contingent upon pre-employment drug testing. Positions marked as
'Safety Sensitive'
will be subject to random testing for drug and alcohol use and if any testing is positive, the application for employment will be rejected, or if hired, employment may be terminated. Positions marked as
"COOP Essential"
may be required to work whenever the Continuity of Operations Plan is activated. Driver's License - The position description will specify whether a driver's license is required and the acceptable class of license. Unless an exception under Florida law exists, a nonresident must obtain a Florida driver's license within 30 days of hire. If a driver's license has a corrective lens restriction, the employee must wear corrective lenses when operating any vehicle for work purposes. Suspended or revoked licenses, work permits, and certain restricted licenses are not acceptable.
The Jacksonville Transportation Authority is an Equal Opportunity Employer (protected veterans, disability) and does not tolerate discrimination or violence in the workplace. Employees who require a reasonable accommodation as defined by the Americans with Disabilities Act (ADA) must notify JTA in advance to allow sufficient time for JTA to provide the accommodation.
Under the general supervision of the Vice President - Human Resources and Organizational Development the Benefits & Leave Management Supervisor supervises various human resources plans and procedures for personnel across the organization. Leads the end-to-end leave of absence and accommodation programs, ensuring compliant, consistent, and compassionate administration across the organization. This role oversees a team of HR specialists, serves as the subject matter expert on FMLA, ADA/ADAAA, and partners closely with all departments. The ideal candidate blends deep technical knowledge with strong people leadership, data-driven decision making, and a high-touch employee experience. Together with legal counsel, the incumbent ensures compliance with applicable laws, regulations, policies and procedures for benefit management and delivery and recommends policy and procedure changes.
Essential Function(s) : Supervise the daily operations of the benefits administration and leave management team, including workload allocation, coaching, training, and performance management. Own full-cycle leave administration: intake, eligibility, designation, required notices, certification management, tracking, recertifications, return-to-work, and job restoration. Serve as the SME for FMLA, ADA/ADAAA, state and local leave laws (e.g., paid family and medical leave, paid sick leave, kin care, military/USERRA), and company policies; ensure timely updates to practices and documents as laws change. Supervise the administration of JTA and JTM benefits plans, ensuring the accurate and timely processing of enrollments/changes/terminations, and compliance with COBRA and HIPAA regulations. Oversee and participate in renewals, new benefit implementation and open enrollment activities. Optimize the utilization of the health plan in conjunction with wellness initiatives to enhance productivity, organizational performance and participant quality of life. Integrate and make effective use of EAP, mental health and other behavioral programs as part of overall employee wellness. Utilize disability and other absence management programs to produce positive impact on attendance, productivity and return to work programs. Coordinate benefits and payroll impacts: benefits continuation, premium billing, PTO accruals, pay eligibility, STD/LTD STD/LDT integration, workers' compensation overlap, COBRA triggers, and tax implications. Maintain metrics on benefit costs and trends and prepare recommendations for improvements and cost-saving measures. Supervise the administration, compliance and coordination of all employee leave programs including FMLA, ADA Accommodations, Leaves of Absence, disability leave, and all other policies and procedures related to leave. Supervise a team of benefits administration support staff. Collaborate with departments to improve optimal health and benefit plan effectiveness. Establish, manage and nurture effective business relationships with internal and external stakeholders. Manage vendor relationships and contract processes and negotiations to meet organizational goals. Analyze benefit plan results and initiate appropriate action to sustain desired benefit plan performance. Management and monitor the benefits budget, assuring appropriate allocations for revenue, expenses and fund balances are established, making regular adjustments as necessary. Utilize the value of services provided by contracted healthcare consultants. Provide oversight and management of health plan actuarial requirements, collaboratively working with actuaries and auditors. Supervise and evaluate the performance of vendor contracts. Identify and implement best in class practices in benefits and wellness programming. Manage the annual ACA process that involves collecting, tracking and reporting data on employee health coverage to the Internal Revenue Service. Responsible for filing the required forms by the annual deadline and ensure the 1095 and 1094 statements are sent out to employees. Supervise defined contribution retirement plans which supplement the Florida Retirement System retirement benefits. Develop and administer education and outreach programs to foster financial literacy for employees. Develop new and enhance existing communication plans and resources that assist employees in making maximum use of benefit programs to improve their health. Implement and manage engagement initiatives to enhance the participation in and value from health benefits, wellness initiatives, other benefits and financial programs for a diverse workforce. Assist other HR staff by making benefits, wellness and total rewards a part of the talent acquisition and management process, training programs and employee relations. Participate in and use published surveys in evaluating benefit and wellness programs for market comparisons. Oversee administration of JTA and JTM retirement-related benefit plans. Handle employee relations counseling and exit interviewing as needed. Perform other duties as assigned. Minimum Qualifications :
Bachelor's degree with course work in human resources management, business administration, accounting and/or economics from an accredited college or university. Four (4) years of progressive and combined experience in benefit program development, administration and strategy, and vendor management and negotiation. Proficiency with HRIS and leave/case management platforms (e.g., SAP, Oracle, UKG, AbsenceSoft, FINEOS, Guardian/ReedGroup, Sedgwick) and ticketing tools. Two (2) years of experience in budget management. Two (2) years of experience in a supervisory role. Two (2) years of experience with benefit management systems, including report generation and data analysis. Advanced knowledge of U.S. benefits and retirement laws, including ACA, ERISA, HIPAA, FMLA, GINA and COBRA. Preferred Qualifications:
Master's degree. Experience with self-funded benefits programs Insurance and/or benefit certification (CEBS, GBA, CIC). Active or inactive life and health insurance licensure. SHRM professional certification (PHR, SPHR, SHRM-CP or SHRM-SCP). Experience and proven success in strategic planning and project management. Expertise in a variety of benefit and wellness program delivery models, tools, and methodologies. Prior human resources experience in transportation or union field. Knowledge, Skills and Abilities:
Actively demonstrate JTA's Elements of a Leader, including being engaged, courageous, a good communicator, empathetic, a critical thinker, a team player, a strategic thinker, customer-focused, a change agent/innovative, inspirational/high energy, accountable, and having integrity. Broad knowledge of the principles and practices of Human Resources. Broad knowledge of applicable laws and regulations related to Human Resources Management (i.e., COBRA, HIPAA, FLSA, etc.). Knowledge of or ability to become familiar with pertinent federal, state, and local laws, codes, and regulations including applicable Florida Statutes and other laws related to the use of public funds and tax laws. Knowledge of principles of management, supervision, training, and performance evaluation. Strong organizational, analytic and strategic-thinking skills with demonstrated ability to create, implement and monitor complex plans and translate those plans into goals and concrete methods and strategies. Effective communication skills, both orally and in writing, with employees of all levels within an organization and with external customers and stakeholders. Proficient with Microsoft Office Suite, including advanced functions in Microsoft Excel, Word and PowerPoint; SharePoint administrator experience a plus. A track record in budget management. Ability to conduct market research, analyze results effectively, prioritize and influence stakeholders and understand the target audience and its dynamics. Ability to train, supervise and evaluate the performance of staff. Ability to maintain a high level of confidentiality. Ability to work independently as well as part of a management team. Ability to work effectively with employees at all levels within the organization as well as the public. Ability to maintain a positive image as representative of employee base.
Work Environment/Physical Demands:
The Benefits & Leave Management Supervisor is an in-office position requiring collaboration with colleagues and interaction with customers. The incumbent may be required to work extended hours, including nights, weekends, and holidays, to respond to emergencies or to meet operational needs.
Physical demands may include: keyboarding/typing/using a computer mouse, repetitive motion, and sitting for prolonged periods.
Acknowledgements:
This position description in no way states or implies that these are the only duties to be performed. Employees are responsible for completing all mandatory training classes. Employees must also review and comply with all JTA/JTM policies, procedures, and directives. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. All employment offers are contingent upon pre-employment drug testing. Positions marked as
'Safety Sensitive'
will be subject to random testing for drug and alcohol use and if any testing is positive, the application for employment will be rejected, or if hired, employment may be terminated. Positions marked as
"COOP Essential"
may be required to work whenever the Continuity of Operations Plan is activated. Driver's License - The position description will specify whether a driver's license is required and the acceptable class of license. Unless an exception under Florida law exists, a nonresident must obtain a Florida driver's license within 30 days of hire. If a driver's license has a corrective lens restriction, the employee must wear corrective lenses when operating any vehicle for work purposes. Suspended or revoked licenses, work permits, and certain restricted licenses are not acceptable.
The Jacksonville Transportation Authority is an Equal Opportunity Employer (protected veterans, disability) and does not tolerate discrimination or violence in the workplace. Employees who require a reasonable accommodation as defined by the Americans with Disabilities Act (ADA) must notify JTA in advance to allow sufficient time for JTA to provide the accommodation.