Energy Jobline ZR
HVAC Service Dispatcher / Schedule Coordinator in Alsip
Energy Jobline ZR, Alsip, Illinois, United States, 60803
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Job DescriptionJob Description
Amber Mechanical Contractors, Alsip IL.
We have been serving Chicago land and Northwest Indiana since 1959!
We are locally owned and operated, and are an industry leader in heating, AC, and indoor air quality, and have been providing quality services to our residential and commercial customers.
We have an immediate opening for a dynamic Service Dispatcher HVAC to join our team, someone with passion for serving customers, and stellar communications skills. This position is the initial contact with our customers and plays a vital role in providing administrative support.
Benefits:
Medical insurance
Dental insurance
Vision insurance
401K for retirement
Paid vacation
Paid holidays, flex days, and more!
Job Title:
Service Dispatcher HVAC
Pay Scale:
$25.00 - $28.00 per hour, Depending on Experience
Work Hours:
7:00 am to 4:00pm, Monday through Friday, with some overtime
What you will be doing:
Answering incoming calls
Schedule and coordinate all service calls as calls are received
Create dispatch ticket for all service calls
Dispatch technicians
Maintain the dispatch board / schedule
Forecast workload for 2 - 3 days out
Contact customers with a "Parts Pending" status as parts are received for scheduling
Follow up on all pending and recommended work with customers utilizing the pending work log
Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals
Order parts for special orders
Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information)
Maintain customer history files in database
Qualifications / Skills:
2 years related experience in customer service, schedule coordinating, dispatching or project coordinating, or equivalent combination of education and experience
Dispatching experience HVAC, plumbing, electrical, construction or similar industry experience desired, and we will train on the job
Advanced customer service skills
Microsoft Office Suite experience
Ability to cultivate and maintain strong relationships with clients and technicians
CRM database experience
Type 40 + WPM with accuracy
Strong organizational skills and high attention to detail
Geographical knowledge of service area is ideal
High school Diploma or equivalent
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job DescriptionJob Description
Amber Mechanical Contractors, Alsip IL.
We have been serving Chicago land and Northwest Indiana since 1959!
We are locally owned and operated, and are an industry leader in heating, AC, and indoor air quality, and have been providing quality services to our residential and commercial customers.
We have an immediate opening for a dynamic Service Dispatcher HVAC to join our team, someone with passion for serving customers, and stellar communications skills. This position is the initial contact with our customers and plays a vital role in providing administrative support.
Benefits:
Medical insurance
Dental insurance
Vision insurance
401K for retirement
Paid vacation
Paid holidays, flex days, and more!
Job Title:
Service Dispatcher HVAC
Pay Scale:
$25.00 - $28.00 per hour, Depending on Experience
Work Hours:
7:00 am to 4:00pm, Monday through Friday, with some overtime
What you will be doing:
Answering incoming calls
Schedule and coordinate all service calls as calls are received
Create dispatch ticket for all service calls
Dispatch technicians
Maintain the dispatch board / schedule
Forecast workload for 2 - 3 days out
Contact customers with a "Parts Pending" status as parts are received for scheduling
Follow up on all pending and recommended work with customers utilizing the pending work log
Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals
Order parts for special orders
Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information)
Maintain customer history files in database
Qualifications / Skills:
2 years related experience in customer service, schedule coordinating, dispatching or project coordinating, or equivalent combination of education and experience
Dispatching experience HVAC, plumbing, electrical, construction or similar industry experience desired, and we will train on the job
Advanced customer service skills
Microsoft Office Suite experience
Ability to cultivate and maintain strong relationships with clients and technicians
CRM database experience
Type 40 + WPM with accuracy
Strong organizational skills and high attention to detail
Geographical knowledge of service area is ideal
High school Diploma or equivalent
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.