Medix
You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
This position is responsible for Front Desk Office Administration. Patient Experience Experts manage a varying degree of work depending on the size and scope of location. There are three Patient Experience Expert levels: PEXP I, PEXP II, PEXP III. A Patient Experience Expert can directly affect their career path (level) based on the addition of supervisory responsibilities assigned by their Practice Administrator.
Key Responsibilities
Promote and practice our client's mission, vision, and values. Greet and assist patients with a high level of professionalism and confidentiality. Accurately collect, process, and post patient payments, including co-pays, deductibles, and outstanding balances. Verify and update patient insurance information and eligibility during check-in. Explain billing policies, insurance coverage, and patient financial responsibilities, including the Sliding Fee Discount Program, clearly to patients. Ensure compliance with federal and state billing regulations and clinic policies. Collaborate with the RCM Team to resolve discrepancies and ensure payments are posted accurately. Schedule and confirm patient appointments, managing any necessary follow-up for missing payments. Respond to patient inquiries regarding billing, insurance, and payment in a timely manner. Assist with other front desk duties including answering phones and managing patient paperwork. Accurately learn the EMR system; must pass audits and SME testing with 95% accuracy. Run and reconcile end-of-day reports against daily collections and POS reporting. Maintain confidentiality in full accordance with HIPAA. Performs all other duties as required. Qualifications
Three years of office experience required. Minimum of one year of experience in a medical office setting with medical records and/or front office. Knowledge of electronic medical records systems preferred. Skills
Ability to organize and complete work assignments with minimal guidance. Ability to perform multiple tasks simultaneously and work with constant interruptions. Good communication and interpersonal skills. Proficient with computer software programs including Microsoft Office and Outlook. Additional Requirements
Must be able to operate and have available a motor vehicle with valid insurance and driver's license. Required CAN Training: General Orientation, HIPAA, Sexual Harassment, Violence in the Workplace, HIV/AIDS, Health Steam Courses as assigned, Steri-Cycle (if applicable). Benefits
Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances). Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)). 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1). Short Term Disability Insurance. Term Life Insurance Plan.
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Job Summary
This position is responsible for Front Desk Office Administration. Patient Experience Experts manage a varying degree of work depending on the size and scope of location. There are three Patient Experience Expert levels: PEXP I, PEXP II, PEXP III. A Patient Experience Expert can directly affect their career path (level) based on the addition of supervisory responsibilities assigned by their Practice Administrator.
Key Responsibilities
Promote and practice our client's mission, vision, and values. Greet and assist patients with a high level of professionalism and confidentiality. Accurately collect, process, and post patient payments, including co-pays, deductibles, and outstanding balances. Verify and update patient insurance information and eligibility during check-in. Explain billing policies, insurance coverage, and patient financial responsibilities, including the Sliding Fee Discount Program, clearly to patients. Ensure compliance with federal and state billing regulations and clinic policies. Collaborate with the RCM Team to resolve discrepancies and ensure payments are posted accurately. Schedule and confirm patient appointments, managing any necessary follow-up for missing payments. Respond to patient inquiries regarding billing, insurance, and payment in a timely manner. Assist with other front desk duties including answering phones and managing patient paperwork. Accurately learn the EMR system; must pass audits and SME testing with 95% accuracy. Run and reconcile end-of-day reports against daily collections and POS reporting. Maintain confidentiality in full accordance with HIPAA. Performs all other duties as required. Qualifications
Three years of office experience required. Minimum of one year of experience in a medical office setting with medical records and/or front office. Knowledge of electronic medical records systems preferred. Skills
Ability to organize and complete work assignments with minimal guidance. Ability to perform multiple tasks simultaneously and work with constant interruptions. Good communication and interpersonal skills. Proficient with computer software programs including Microsoft Office and Outlook. Additional Requirements
Must be able to operate and have available a motor vehicle with valid insurance and driver's license. Required CAN Training: General Orientation, HIPAA, Sexual Harassment, Violence in the Workplace, HIV/AIDS, Health Steam Courses as assigned, Steri-Cycle (if applicable). Benefits
Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances). Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)). 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1). Short Term Disability Insurance. Term Life Insurance Plan.
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.