Educated Solutions Corp
Location
New York,NY
Description
Our client, a leader in commercial real estate, is seeking a
Field Support Analyst
to provide end-user technical support and manage daily IT operations in
New York, NY . This is a
full-time, on-site
role operating
Monday-Friday 8:00am-5:00pm . This position starts as a
6-month contract opportunity . This role is ideal for candidates with 3+ years of IT support experience who are customer-focused and technically proficient. This role will support a wide range of IT tasks including hardware troubleshooting, software installation, network support, and ticket management through ServiceNow or a similar platform. The ideal candidate will have strong PC troubleshooting skills, excellent communication abilities, and the ability to manage incoming support requests effectively. Certifications such as A+, Network+, or Dell hardware credentials are a plus.
Key Responsibilities
Oversee daily operations of local IT infrastructure including software, hardware, phone systems, and tape backups Provide Level I & II support for end-users experiencing software, hardware, or peripheral issues Install and upgrade Microsoft Windows operating systems, standard business software, and related peripherals Troubleshoot and resolve issues related to desktop viruses and malware Maintain daily backups of network files and ensure data integrity Administer service tasks for software/hardware in compliance with warranty requirements Diagnose technical problems through testing, debugging, and vendor collaboration Manage software and hardware inventory Utilize ServiceNow or comparable ticketing system to track, triage, and resolve technical issues Communicate effectively with users and document support activity accurately Qualifications
3+ years of experience in desktop support, IT field services, or helpdesk roles High School Diploma or GED required Proficiency in troubleshooting PC hardware, Windows OS, Microsoft Outlook/365, and common web browsers Experience with ticketing systems such as ServiceNow or similar platforms Excellent customer service and communication skills Strong ability to prioritize, manage time, and follow procedures Basic understanding of network operations and device connectivity Ability to read, interpret, and follow instructions and documentation Nice to Have
CompTIA A+ certification (Required) Network+ and/or Dell Hardware Certification (Preferred) Strong documentation skills and attention to detail Ability to work independently and handle a fast-paced environment Routine reporting and focus on maintaining data accuracy Experience supporting end-users in enterprise or regulated environments
Description
Our client, a leader in commercial real estate, is seeking a
Field Support Analyst
to provide end-user technical support and manage daily IT operations in
New York, NY . This is a
full-time, on-site
role operating
Monday-Friday 8:00am-5:00pm . This position starts as a
6-month contract opportunity . This role is ideal for candidates with 3+ years of IT support experience who are customer-focused and technically proficient. This role will support a wide range of IT tasks including hardware troubleshooting, software installation, network support, and ticket management through ServiceNow or a similar platform. The ideal candidate will have strong PC troubleshooting skills, excellent communication abilities, and the ability to manage incoming support requests effectively. Certifications such as A+, Network+, or Dell hardware credentials are a plus.
Key Responsibilities
Oversee daily operations of local IT infrastructure including software, hardware, phone systems, and tape backups Provide Level I & II support for end-users experiencing software, hardware, or peripheral issues Install and upgrade Microsoft Windows operating systems, standard business software, and related peripherals Troubleshoot and resolve issues related to desktop viruses and malware Maintain daily backups of network files and ensure data integrity Administer service tasks for software/hardware in compliance with warranty requirements Diagnose technical problems through testing, debugging, and vendor collaboration Manage software and hardware inventory Utilize ServiceNow or comparable ticketing system to track, triage, and resolve technical issues Communicate effectively with users and document support activity accurately Qualifications
3+ years of experience in desktop support, IT field services, or helpdesk roles High School Diploma or GED required Proficiency in troubleshooting PC hardware, Windows OS, Microsoft Outlook/365, and common web browsers Experience with ticketing systems such as ServiceNow or similar platforms Excellent customer service and communication skills Strong ability to prioritize, manage time, and follow procedures Basic understanding of network operations and device connectivity Ability to read, interpret, and follow instructions and documentation Nice to Have
CompTIA A+ certification (Required) Network+ and/or Dell Hardware Certification (Preferred) Strong documentation skills and attention to detail Ability to work independently and handle a fast-paced environment Routine reporting and focus on maintaining data accuracy Experience supporting end-users in enterprise or regulated environments