USIC Locating Services, LLC
Customer Service Representative
USIC Locating Services, LLC, Indianapolis, Indiana, us, 46262
Job Description:
Location:
9045 River Road, Indianapolis, IN 46240 This is an in-office position. Compensation:
$18 per hour Available Shifts Monday – Friday: 9:00am - 5:30pm Monday – Friday: 9:30am - 6:00pm Monday – Friday: 12:00pm - 8:30pm Monday – Friday: 2:00pm - 10:30pm Wednesday - Sunday: 1:00pm - 9:30pm Company Overview Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention.
USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves. Summary The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors. Responsibilities Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary
Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff
Answer inbound calls from homeowners
Answer call, investigate associated ticket and relay information back to the homeowner
Perform data entry and other administrative functions
Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks
Requirements Ability to utilize computers and other office equipment
Must be proficient in Microsoft Office; Excel and Outlook
Excellent customer service skills
Must be detail oriented and able to multi-task
Excellent oral and written communication skills
Excellent organizational skills
Ability to work in a multi-line phone system environment
High school education or equivalent; some college preferred
Data entry experience preferred
Reliable transportation required
We are an Equal Opportunity Employer. Veterans are encouraged to apply.
9045 River Road, Indianapolis, IN 46240 This is an in-office position. Compensation:
$18 per hour Available Shifts Monday – Friday: 9:00am - 5:30pm Monday – Friday: 9:30am - 6:00pm Monday – Friday: 12:00pm - 8:30pm Monday – Friday: 2:00pm - 10:30pm Wednesday - Sunday: 1:00pm - 9:30pm Company Overview Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention.
USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves. Summary The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors. Responsibilities Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary
Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff
Answer inbound calls from homeowners
Answer call, investigate associated ticket and relay information back to the homeowner
Perform data entry and other administrative functions
Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks
Requirements Ability to utilize computers and other office equipment
Must be proficient in Microsoft Office; Excel and Outlook
Excellent customer service skills
Must be detail oriented and able to multi-task
Excellent oral and written communication skills
Excellent organizational skills
Ability to work in a multi-line phone system environment
High school education or equivalent; some college preferred
Data entry experience preferred
Reliable transportation required
We are an Equal Opportunity Employer. Veterans are encouraged to apply.