Alliance Defending Freedom
Constituent Relations Representative
Alliance Defending Freedom, Leesburg, Virginia, United States, 22075
Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose-to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our Statement of Faith to ensure we're a fit for you.
Location:
Lansdowne, VA
Team Overview
As the Constituent Relations Representative (CRR), you are a vital part of the Development Team. In this role, you will report to the Constituent Relations Manager. You will provide high-level customer service and stewardship to our Ministry Friends, and you will help provide operational support for the direct response program. You will be responsible for responding to donor inquiries in writing, on the phone, and by email, as well as processing donations and assisting with cultivating and retaining monthly donors.
Key Responsibilities
Provide a high level of donor stewardship and cultivation by responding to donor inquiries and processing donations, ensuring the data is accurately recorded. Answer incoming calls, handle emails from the general inbox, and respond to mailed letters. Make telephone calls to thank Ministry Friends, troubleshoot failed transactions, and update credit card information. Correctly and efficiently route time-sensitive and priority calls to the appropriate Team Member. Communicate in a clear and concise manner the work and mission of ADF and its current cases. Maintain accurate data in our fundraising Customer Relationship Management system. Conduct event follow-up and process product orders in a timely fashion. Appropriately and professionally handle negative contacts. Minimum Qualifications
Ability to provide exceptional quality of customer care/service. Efficiently multitasks across multiple systems and screens, demonstrating strong technological skills with Microsoft Office Suite and Salesforce. Communicates with professionalism, warmth, and active listening while exercising sound judgment in handling a variety of calls. Ensures accuracy and attention to detail in CRM data entry and all customer interactions. Preferred Qualifications
Experience working in a call center-type role. Customer service experience.
Pay & Benefits
At Alliance Defending Freedom, we offer a competitive compensation and benefits package to support your well-being and growth. While we do not disclose specific salary ranges, our compensation is competitive with top non-profit law firms. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life balance with paid time off and 12 paid holidays each year.
Want to Know More About ADF?
Location:
Lansdowne, VA
Team Overview
As the Constituent Relations Representative (CRR), you are a vital part of the Development Team. In this role, you will report to the Constituent Relations Manager. You will provide high-level customer service and stewardship to our Ministry Friends, and you will help provide operational support for the direct response program. You will be responsible for responding to donor inquiries in writing, on the phone, and by email, as well as processing donations and assisting with cultivating and retaining monthly donors.
Key Responsibilities
Provide a high level of donor stewardship and cultivation by responding to donor inquiries and processing donations, ensuring the data is accurately recorded. Answer incoming calls, handle emails from the general inbox, and respond to mailed letters. Make telephone calls to thank Ministry Friends, troubleshoot failed transactions, and update credit card information. Correctly and efficiently route time-sensitive and priority calls to the appropriate Team Member. Communicate in a clear and concise manner the work and mission of ADF and its current cases. Maintain accurate data in our fundraising Customer Relationship Management system. Conduct event follow-up and process product orders in a timely fashion. Appropriately and professionally handle negative contacts. Minimum Qualifications
Ability to provide exceptional quality of customer care/service. Efficiently multitasks across multiple systems and screens, demonstrating strong technological skills with Microsoft Office Suite and Salesforce. Communicates with professionalism, warmth, and active listening while exercising sound judgment in handling a variety of calls. Ensures accuracy and attention to detail in CRM data entry and all customer interactions. Preferred Qualifications
Experience working in a call center-type role. Customer service experience.
Pay & Benefits
At Alliance Defending Freedom, we offer a competitive compensation and benefits package to support your well-being and growth. While we do not disclose specific salary ranges, our compensation is competitive with top non-profit law firms. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life balance with paid time off and 12 paid holidays each year.
Want to Know More About ADF?