Sulphur Springs YMCA
Membership Director - Multiple Large Centers - Tampa YMCA
Sulphur Springs YMCA, Tampa, Florida, us, 33646
Description
Now Hiring: Membership Directors - Multiple YMCA Locations
Bob Sierra Family YMCA
4029 North Dale Blvd., Tampa, FL 33624
Campo Family YMCA 3414 Culbreath Rd., Valrico, FL 33596
Spurlino Family YMCA
9650 Old Big Bend Rd., Riverview, FL 33578
Join a Mission-Driven Team Focused on Growth, Service, and Community
The Tampa Metropolitan Area YMCA is hiring a multiple Membership Director for two of our largest and most active suburban locations. These leadership roles are ideal for someone who thrives in a fast-paced, people-centered environment and has a proven track record of driving membership growth, team leadership, and Best in Class customer service.
Why Work for the Tampa Y?
Expanding Impact Be part of a growing, financially strong YMCA serving diverse, vibrant communities throughout the Tampa Bay area.
Excellent Benefits Enjoy comprehensive health coverage, retirement contributions, paid time off, wellness perks, and professional development support.
Incredible Location Live and work in a region known for its beautiful weather, active lifestyle, and family-friendly communities.
Strong Culture Join a team that values collaboration, service, and creating a welcoming environment for all.
Growth
Learn from some of the longest tenured senior leadership in the YMCA movement, committed to development and advancement, with 4 current Executive Directors who served in Membership Director roles earlier in their Tampa Y careers.
About the Role
Reporting to the Center Executive Director, the Membership Director is responsible for the oversight and success of all membership operations. This includes membership acquisition and retention (70%), staff development (10%), community engagement (20%), and ensuring a high-quality experience for members from first visit through ongoing participation.
What You'll Do
Lead all aspects of membership acquisition, engagement, and retention Develop and implement strategies to grow membership and strengthen member satisfaction Monitor membership metrics and trends to inform planning and improve performance Collaborate with other department leaders to align membership efforts with program goals Represent the Y in the community to build awareness, partnerships, and member recruitment opportunities Promote a culture of Best in Class customer service and continuous improvement Hire, train, and manage a high-performing Welcome Center and sales team What We're Looking For
3+ years of experience in membership or other related sales experience Strong leadership and team development skills Excellent communication and interpersonal abilities Results-driven mindset with the ability to analyze data and adjust strategies A commitment to creating inclusive, respectful, and engaging member experiences Familiarity with CRM or membership management systems is a plus Additional Details
Bachelor's degree or equivalent experience preferred CPR, AED, and First Aid certifications required (or obtained within 30 days) Must live in or be willing to relocate to the Tampa Bay area Flexibility to work evenings and weekends as needed Make a Meaningful Impact
At the Tampa Y, we're more than just a gym, we're a community hub where people connect, grow, and thrive. If you're a motivated leader who enjoys building strong teams and meaningful relationships, we invite you to apply and be part of something bigger.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Program Quality and Growth
Welcome Center Operations
> Leads the welcome center operations to ensure membership engagement, acquisition, retention, and continuous improvement to include, but not limited to:
Ensure standards are being followed for member service and engagement. Timely notification to member services team associates about any changes regarding center, program and other related information critical to member service and engagement.
Membership Enrollment
>Drives membership enrollment including meeting/exceeding established goals. This includes:
Assists the association marketing team and center leadership teams to execute enrollment and marketing plans for the center. Overseeing the identification and follow-up on opportunities to increase membership and converts prospects to members. Assists with meeting/exceeding revenue goals (net) for new and existing membership and optimizes the center(s)' membership Assists with leveraging marketing resources and drives frequent/regular community, web and social media communications and engagement. Conducts new, returning, and prospect cause-driven member tours and assisting in ensuring a seamless transition based on member-specific needs and interests. Identify and attend community events to promote Y membership. Solicit and track sales leads, continually follow-up with prospective members to secure tour appointments, perform all feature/benefit tours of the family center, and close tours by enrolling prospects as members. Providing enrollment and marketing support as needed including web and/or social media communications and engagement.
Operations/Team Leadership
Administration
> Manages daily business and administration functions, welcome center operations to ensure best in class membership experience.
Supervises/coaches team and ensures welcome center operations align with member experience, member acquisition, and member administration goals. Generates and/or analyzes membership, enrollment, and revenue reports to monitor and report on achievement of membership goals. Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff.
Team Leadership
Hire, develop, motivate and retain a team of membership associates committed to the YMCA's mission and Promise. Advocates for association-wide practices and is a source for innovative ways to grow the membership experience, base, and practices. Provides collaborative leadership and guidance to peers through association-wide membership meetings, direct one-on-one best practice sharing with peers both in and outside the center. Develops and monitors staff member development plans and training opportunities that promote career growth within the Y.
Membership Engagement and Retention
> Increases member connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated and aligned to YMCA goals including:
Gathers data about member satisfaction and interests to ensure connection to programs, services, and other members. Partner with center leadership, program operations, and other related teams to ensure the member experience is consistent, integrated and aligned with member needs. Oversees new and returning member orientation to ensure effective onboarding to include wellness and program teams. Safety and Risk Management
Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention. Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. Maintains proper records, including associate certifications, meetings, and trainings. Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed. Monitors programming to adhere to all state, local and YMCA health & safety regulations. Completes all job related, supervisory and other trainings as required. Performs all other duties as assigned.
Requirements
Education/ Experience Required:
Bachelor's degree in related field preferred or equivalent combination of education and experience Previous supervisory experience in sales and customer service preferred which would include three or more years' experience in managing personnel Has supervised or served in leadership role in 1,500+ unit membership base preferred Supervision of budget exceeding $500,000 preferred (or equivalent budgeting and / or goal achievement) Demonstrated track record of generating leads and closing sales Demonstrated track record of developing and implementing results oriented retention and engagement strategies Strategic planning and tactical execution experience that resulted in achievement of goals Excellent personal computer skills and experience with standard business software Must be able to work flexible hours including evenings, weekends, and holidays Ability to relate effectively to diverse groups of people from all social and economic segments of the community Certifications/Trainings Required:
Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration. Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to:
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting The employee frequently is required to sit and reach, and must be able to move around the work environment Ability to lift and move a minimum of 30 pounds Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold The noise level in the work environment is usually moderate This position may require availability to work flexible hours including evenings, weekends, and holidays as needed Must be able to perform all duties and functions of those that are supervised
Now Hiring: Membership Directors - Multiple YMCA Locations
Bob Sierra Family YMCA
4029 North Dale Blvd., Tampa, FL 33624
Campo Family YMCA 3414 Culbreath Rd., Valrico, FL 33596
Spurlino Family YMCA
9650 Old Big Bend Rd., Riverview, FL 33578
Join a Mission-Driven Team Focused on Growth, Service, and Community
The Tampa Metropolitan Area YMCA is hiring a multiple Membership Director for two of our largest and most active suburban locations. These leadership roles are ideal for someone who thrives in a fast-paced, people-centered environment and has a proven track record of driving membership growth, team leadership, and Best in Class customer service.
Why Work for the Tampa Y?
Expanding Impact Be part of a growing, financially strong YMCA serving diverse, vibrant communities throughout the Tampa Bay area.
Excellent Benefits Enjoy comprehensive health coverage, retirement contributions, paid time off, wellness perks, and professional development support.
Incredible Location Live and work in a region known for its beautiful weather, active lifestyle, and family-friendly communities.
Strong Culture Join a team that values collaboration, service, and creating a welcoming environment for all.
Growth
Learn from some of the longest tenured senior leadership in the YMCA movement, committed to development and advancement, with 4 current Executive Directors who served in Membership Director roles earlier in their Tampa Y careers.
About the Role
Reporting to the Center Executive Director, the Membership Director is responsible for the oversight and success of all membership operations. This includes membership acquisition and retention (70%), staff development (10%), community engagement (20%), and ensuring a high-quality experience for members from first visit through ongoing participation.
What You'll Do
Lead all aspects of membership acquisition, engagement, and retention Develop and implement strategies to grow membership and strengthen member satisfaction Monitor membership metrics and trends to inform planning and improve performance Collaborate with other department leaders to align membership efforts with program goals Represent the Y in the community to build awareness, partnerships, and member recruitment opportunities Promote a culture of Best in Class customer service and continuous improvement Hire, train, and manage a high-performing Welcome Center and sales team What We're Looking For
3+ years of experience in membership or other related sales experience Strong leadership and team development skills Excellent communication and interpersonal abilities Results-driven mindset with the ability to analyze data and adjust strategies A commitment to creating inclusive, respectful, and engaging member experiences Familiarity with CRM or membership management systems is a plus Additional Details
Bachelor's degree or equivalent experience preferred CPR, AED, and First Aid certifications required (or obtained within 30 days) Must live in or be willing to relocate to the Tampa Bay area Flexibility to work evenings and weekends as needed Make a Meaningful Impact
At the Tampa Y, we're more than just a gym, we're a community hub where people connect, grow, and thrive. If you're a motivated leader who enjoys building strong teams and meaningful relationships, we invite you to apply and be part of something bigger.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Program Quality and Growth
Welcome Center Operations
> Leads the welcome center operations to ensure membership engagement, acquisition, retention, and continuous improvement to include, but not limited to:
Ensure standards are being followed for member service and engagement. Timely notification to member services team associates about any changes regarding center, program and other related information critical to member service and engagement.
Membership Enrollment
>Drives membership enrollment including meeting/exceeding established goals. This includes:
Assists the association marketing team and center leadership teams to execute enrollment and marketing plans for the center. Overseeing the identification and follow-up on opportunities to increase membership and converts prospects to members. Assists with meeting/exceeding revenue goals (net) for new and existing membership and optimizes the center(s)' membership Assists with leveraging marketing resources and drives frequent/regular community, web and social media communications and engagement. Conducts new, returning, and prospect cause-driven member tours and assisting in ensuring a seamless transition based on member-specific needs and interests. Identify and attend community events to promote Y membership. Solicit and track sales leads, continually follow-up with prospective members to secure tour appointments, perform all feature/benefit tours of the family center, and close tours by enrolling prospects as members. Providing enrollment and marketing support as needed including web and/or social media communications and engagement.
Operations/Team Leadership
Administration
> Manages daily business and administration functions, welcome center operations to ensure best in class membership experience.
Supervises/coaches team and ensures welcome center operations align with member experience, member acquisition, and member administration goals. Generates and/or analyzes membership, enrollment, and revenue reports to monitor and report on achievement of membership goals. Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff.
Team Leadership
Hire, develop, motivate and retain a team of membership associates committed to the YMCA's mission and Promise. Advocates for association-wide practices and is a source for innovative ways to grow the membership experience, base, and practices. Provides collaborative leadership and guidance to peers through association-wide membership meetings, direct one-on-one best practice sharing with peers both in and outside the center. Develops and monitors staff member development plans and training opportunities that promote career growth within the Y.
Membership Engagement and Retention
> Increases member connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated and aligned to YMCA goals including:
Gathers data about member satisfaction and interests to ensure connection to programs, services, and other members. Partner with center leadership, program operations, and other related teams to ensure the member experience is consistent, integrated and aligned with member needs. Oversees new and returning member orientation to ensure effective onboarding to include wellness and program teams. Safety and Risk Management
Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention. Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. Maintains proper records, including associate certifications, meetings, and trainings. Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed. Monitors programming to adhere to all state, local and YMCA health & safety regulations. Completes all job related, supervisory and other trainings as required. Performs all other duties as assigned.
Requirements
Education/ Experience Required:
Bachelor's degree in related field preferred or equivalent combination of education and experience Previous supervisory experience in sales and customer service preferred which would include three or more years' experience in managing personnel Has supervised or served in leadership role in 1,500+ unit membership base preferred Supervision of budget exceeding $500,000 preferred (or equivalent budgeting and / or goal achievement) Demonstrated track record of generating leads and closing sales Demonstrated track record of developing and implementing results oriented retention and engagement strategies Strategic planning and tactical execution experience that resulted in achievement of goals Excellent personal computer skills and experience with standard business software Must be able to work flexible hours including evenings, weekends, and holidays Ability to relate effectively to diverse groups of people from all social and economic segments of the community Certifications/Trainings Required:
Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration. Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to:
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting The employee frequently is required to sit and reach, and must be able to move around the work environment Ability to lift and move a minimum of 30 pounds Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold The noise level in the work environment is usually moderate This position may require availability to work flexible hours including evenings, weekends, and holidays as needed Must be able to perform all duties and functions of those that are supervised