Pump.co
Customer Success Manager - YC Startup in SF
Pump.co, San Francisco, California, United States, 94199
Customer Success Manager - YC Startup in SF Join to apply for the
Customer Success Manager - YC Startup in SF
role at
Pump.co
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Customer Success Manager - YC Startup in SF 1 day ago Be among the first 25 applicants Join to apply for the
Customer Success Manager - YC Startup in SF
role at
Pump.co As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team! About the Role As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team! What You’ll Do
Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers Have the ability to grow, develop and learn in a fast-paced, start-up environment Work directly with some of the fastest growing companies in the US Help Pump scale effectively by handling support requests over phone, email and chat Help us maintain a industry leading satisfaction rate with our customers Own a critical piece of the feedback loop for improving our product, providing insight for the whole team Learn the Pump Platform inside and out to maximize effectiveness with our customers What You Need
Ability to provide support to customers over email, slack, and in-app support channels Excellent verbal and written communication skills Experience collaborating closely with teams outside of support Strong background in customer support via email and phone Investigative and critical thinking skills Desire for ownership and growth in role over time Ability to work evenings and weekends as needed Nice to Haves
Previous experience with Pylon, Zendesk, or other Customer Support Management Softwares Benefits (for U.S.-based full-time employees)
100% medical coverage for you 401k 32 vacation days and unlimited sick leave Yearly company-paid team retreats. Developmental Bonuses Compensation: $65,000 USD - $80,000 USD Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Pump.co by 2x Get notified about new Customer Success Manager jobs in
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Customer Success Manager - YC Startup in SF
role at
Pump.co
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Customer Success Manager - YC Startup in SF 1 day ago Be among the first 25 applicants Join to apply for the
Customer Success Manager - YC Startup in SF
role at
Pump.co As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team! About the Role As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team! What You’ll Do
Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers Have the ability to grow, develop and learn in a fast-paced, start-up environment Work directly with some of the fastest growing companies in the US Help Pump scale effectively by handling support requests over phone, email and chat Help us maintain a industry leading satisfaction rate with our customers Own a critical piece of the feedback loop for improving our product, providing insight for the whole team Learn the Pump Platform inside and out to maximize effectiveness with our customers What You Need
Ability to provide support to customers over email, slack, and in-app support channels Excellent verbal and written communication skills Experience collaborating closely with teams outside of support Strong background in customer support via email and phone Investigative and critical thinking skills Desire for ownership and growth in role over time Ability to work evenings and weekends as needed Nice to Haves
Previous experience with Pylon, Zendesk, or other Customer Support Management Softwares Benefits (for U.S.-based full-time employees)
100% medical coverage for you 401k 32 vacation days and unlimited sick leave Yearly company-paid team retreats. Developmental Bonuses Compensation: $65,000 USD - $80,000 USD Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Pump.co by 2x Get notified about new Customer Success Manager jobs in
San Francisco, CA . San Francisco, CA $120,000.00-$160,000.00 3 weeks ago Customer Success Manager, Global Delivery Partnerships San Francisco, CA $99,000.00-$122,000.00 1 day ago San Francisco, CA $90,000.00-$120,000.00 2 weeks ago San Francisco, CA $105,000.00-$130,000.00 1 day ago Senior Customer Success Manager - Life Sciences San Francisco, CA $110,000.00-$180,000.00 13 hours ago San Francisco, CA $100,100.00-$180,000.00 2 days ago San Mateo, CA $130,000.00-$175,000.00 2 weeks ago San Francisco, CA $134,000.00-$155,000.00 2 days ago San Francisco, CA $140,000.00-$160,000.00 2 weeks ago San Francisco, CA $90,000.00-$150,000.00 1 month ago San Francisco, CA $90,000.00-$120,000.00 3 days ago San Francisco, CA $65,000.00-$80,000.00 2 weeks ago San Francisco, CA $123,100.00-$154,200.00 6 hours ago Customer Success Manager (Social, Remote) San Francisco, CA $75,000.00-$85,000.00 3 weeks ago San Francisco, CA $130,000.00-$180,000.00 2 weeks ago San Francisco, CA $100,000.00-$160,000.00 2 months ago San Mateo, CA $80,000.00-$165,000.00 4 months ago San Ramon, CA $105,000.00-$135,000.00 1 month ago San Francisco, CA $90,000.00-$110,000.00 2 weeks ago San Francisco, CA $140,000.00-$190,000.00 8 months ago Customer Success Manager - India (Remote) San Francisco, CA $100,000.00-$160,000.00 1 month ago Strategic Customer Success Manager, Global Strategic San Francisco, CA $102,800.00-$114,200.00 4 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr