Clinical Secretary - Radiology Lab Job at Dartmouth Health in Concord

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Dartmouth Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Pay Range

$17.83/hr - $27.64/hr

Overview

Reviews, processes, and tracks all referrals for services delivered by providers. Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between physicians & specialists outside of Dartmouth Health.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaires, answers questions and assists patients with completion of forms and use of technology, acknowledges delays and keeps patients updated.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients' needs are met.
• Completes any follow up needs for patients as directed by the After Visit Summary (e.g., booking appointments, scheduling lab and radiology exams or arranging for external procedures).
• Receives incoming phone calls from providers, other staff or external provider offices and patients. Assesses the needs of the caller, processes requests, takes messages, schedules appointments or transfers the call.
• Monitors and completes system messages in a timely manner to meet patients' needs. Monitors incoming faxes and reviews each to determine proper action promptly.
• Completes authorizations and pre-certifications for external and stat procedures to ensure timely services and insurance notification.
• Reviews all provider schedules at the end of day to identify patients who require follow up and processes letters to no-shows according to policy.
• Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns.
• Monitors the waiting room for patients in distress and seeks assistance as needed. Responds to concerns using service recovery tactics and reports issues to supervisor/manager.
• Manages multiple in-baskets by prioritizing and routing messages. Completes tasks as assigned by providers or clinical staff.
• Acts as liaison between primary care physicians and outside specialists.
• Monitors referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to ensure completion.
• Implements and monitors Dartmouth Health policies and procedures. Participates in initiatives to improve the referral management process.
• Delivers mail to the mail room and distributes department mail daily. Completes monthly tracers and weekly Business Continuity Application checks.
• Performs other duties as required or assigned.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives is essential.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Required Licensure/Certifications

• None

Other Job Details

• Area of Interest: Secretarial/Clerical/Administrative
• Pay Range: $17.83/Hr. - $27.64/Hr.
• FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week
• Shift: Day
• Job ID: 34447

Seniority level

Entry level

Employment type

Full-time

Job function

Management

Industries

Business Consulting and Services

Dartmouth Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.