Restaurant Manager Job at The Hari Group in Villa Park

Restaurant Manager

Job Summary A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws.

Responsibilities

• Team Environment
  • Hire, train and develop employees.
  • Communicate job expectations to employees.
  • Plan, monitor, appraise, and review employee job performance.
  • Provide coaching and feedback; discipline when appropriate.
• Operational Excellence
  • Create and maintain a guest‑first culture.
  • Ensure adequate staffing for guest service goals.
  • Maintain a safe, secure, healthy environment by following safety, food safety, and sanitation guidelines; comply with applicable laws.
  • Ensure brand standards and systems are executed.
  • Prepare and complete action plans; implement production, productivity, quality, and guest service standards.
  • Complete audits and implement plans to drive system improvements.
• Profitability
  • Control costs to help maximize profitability.
  • Execute all in‑restaurant marketing promotions in a timely manner.
  • Execute new product roll‑outs, including team training, marketing, and sampling.
  • Set sales goals and track results.

Skills / Qualifications

• Fluent in English.
• Math and financial management.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age (where applicable).
• High School diploma, or equivalent.

Competencies

• Guest Focus
  • Understands and exceeds guest expectations, needs, and requirements.
  • Develops and maintains guest relationships.
  • Displays a sense of urgency with guests.
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow‑through.
  • Resolves guest concerns by following brand recommended guest recovery process.
• Passion for Results
  • Sets and maintains high standards for self and others, acting as a role model.
  • Consistently meets or exceeds goals.
  • Contributes to the overall team performance; understands how his/her role relates to others.
  • Sets, prioritizes, and maintains focus on important activities.
  • Reads and interprets reports to establish goals and deliver results.
  • Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results.
• Problem Solving and Decision Making
  • Identifies and resolves issues and problems.
  • Uses information at hand to make decisions and solve problems; includes others when necessary.
  • Identifies root cause of a problem and implements a solution to prevent recurrence.
  • Empowers others to make decisions and resolve issues.
• Interpersonal Relationships & Influence
  • Develops and maintains relationships with team.
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments.
  • Encourages collaboration and teamwork.
  • Leads others; negotiates and takes effective action.
• Building Effective Teams
  • Identifies and communicates team goals.
  • Monitors progress, measures results and holds others accountable.
  • Creates strong morale and engagement within the team.
  • Accepts responsibilities for personal and team commitments.
  • Recognizes and rewards employee’s strengths, accomplishments and development.
  • Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industry: Restaurants