Shield Inc
Helpdesk Technician II
Department:
Managed Services
Employment Type:
Full Time
Location:
Delval Technology Solutions - Onsite
Compensation:
$75,000 - $85,000 / year
Description
We're looking for a skilled Level 2 IT Technician to join our growing Managed Services team. In this role, you'll handle escalated support requests, troubleshoot complex technical issues, and work closely with clients to ensure their IT systems run smoothly. If you enjoy problem-solving in a fast-paced, multi-client environment, this is the role for you.
Key Responsibilities Resolve escalated service tickets from Level 1 support. Troubleshoot and support servers, networks, Microsoft 365, and cloud environments. Perform proactive system monitoring and patching. Collaborate with senior engineers on projects and infrastructure upgrades. Deliver excellent customer service with clear, professional communication. Skills, Knowledge & Expertise
2-4 years of MSP experience. Strong knowledge of Windows systems, Microsoft 365, and networking. Experience with RMM/PSA tools (ConnectWise, Ninja, etc.). Problem-solver with great communication and multitasking skills. Certifications like CompTIA Network+/Security+ or Microsoft preferred. Why Join Us
Work with a variety of technologies across multiple industries. Be part of a collaborative, growth-focused team. Opportunities for career advancement and certification support.
Department:
Managed Services
Employment Type:
Full Time
Location:
Delval Technology Solutions - Onsite
Compensation:
$75,000 - $85,000 / year
Description
We're looking for a skilled Level 2 IT Technician to join our growing Managed Services team. In this role, you'll handle escalated support requests, troubleshoot complex technical issues, and work closely with clients to ensure their IT systems run smoothly. If you enjoy problem-solving in a fast-paced, multi-client environment, this is the role for you.
Key Responsibilities Resolve escalated service tickets from Level 1 support. Troubleshoot and support servers, networks, Microsoft 365, and cloud environments. Perform proactive system monitoring and patching. Collaborate with senior engineers on projects and infrastructure upgrades. Deliver excellent customer service with clear, professional communication. Skills, Knowledge & Expertise
2-4 years of MSP experience. Strong knowledge of Windows systems, Microsoft 365, and networking. Experience with RMM/PSA tools (ConnectWise, Ninja, etc.). Problem-solver with great communication and multitasking skills. Certifications like CompTIA Network+/Security+ or Microsoft preferred. Why Join Us
Work with a variety of technologies across multiple industries. Be part of a collaborative, growth-focused team. Opportunities for career advancement and certification support.