TalentBurst
Supply Program Operations Lead (*** Services)
Location: San Francisco, CA (Hybrid, PST hours)
Team: Services - Supply & RevOps
Job Description: Recently expanded beyond its core homes business to launch a new business, Services. Services enhance the guest journey through access to high-quality, professionally vetted and trusted providers. From private chefs and wellness experts to photographers and stylists, our platform is reimagining travel by unlocking unique, service-driven moments for guests.
About the role Services is rapidly growing and looking to unlock high-quality services and tours at scale. We're hiring a Supply Program Operations Lead to build and run the operating system that turns partner integrations and channel programs into predictable net-new active services (NAAS) and profitable growth. You won't negotiate the deals; you'll design the strategy, programs, and performance engine that maximize the value of our partner, marketing, and sales motions.
What you'll do • Diagnose & size opportunities. Own the supply KPI tree end-to-end (growth, conversion, CAC, etc). Identify gaps, size TAM/SAM by partner/geo/segment, and prioritize the highest-impact bets. • Build the organic growth system (with Marketing). Stand up always-on, non-paid levers: SEO/content surfaces, community/referrals, partner co-marketing, and lifecycle programs (welcome → activation → quality → reactivation) using CRM/nurture, triggered messaging, and in-product nudges. • Design scalable incentives. Create tiered bounties, credits, co-op funds, and performance bonuses that improve activation, quality, and economics; define eligibility rules, abuse protections, and clear payout logic. • Launch and scale affiliates. Build an affiliate/creator/connector program (networks + direct) with accurate tracking, transparent dashboards, and compliance-optimize for incremental NAAS, not vanity volume. • Translate strategy into plans. Turn priorities into crisp charters with hypotheses, budgets, owners, and timelines; run phased pilots (geo/segment splits), then scale what works with playbooks and SOPs. • Instrument, measure, and learn. Own experimentation and attribution (A/B, geo splits, MMM/causal reads). Build self-serve dashboards and weekly readouts; quantify incrementality, LTV/CAC, and payback. • Systematize & automate. Partner with Product/Eng to ship tooling for catalog standards, QA, lifecycle triggers, payouts, and partner portals; drive down manual touches per unit. • Enable cross-functional execution. Align Marketing, Sales/Field, Partnerships, Scaled Ops, Legal/Policy, and Finance on goals, SLAs, and WBR/QBR cadences; publish scorecards by lever/region/partner. • Own outcomes. Understand performance deeply, size opportunities, design and implement the plan, measure results, and build it out at scale-closing the loop from insight → action → growth. Success = accelerated growth of the Services business: supply growth, improved quality/conversion, and steadily improving unit economics.
Qualifications • 8+ years in marketplace/growth/supply ops or consulting spanning performance marketing, partnerships, and sales execution • Consulting background (top-tier strategy/ops) with MBA preferred; proven ability to turn strategy into scalable, measurable programs. • Advanced SQL (window functions, cohorting, experiment reads) and strong analytics; proficiency with Sheets/Excel and a BI tools like Tableau • Experience with SMB and B2B sales cycles • Track record designing incentive/partner tiering, SLAs, attribution models, and WBR/QBR operating cadences. • Exceptional cross-functional leadership and crisp writing; able to influence at exec and field levels.
#TB_EN
Job Description: Recently expanded beyond its core homes business to launch a new business, Services. Services enhance the guest journey through access to high-quality, professionally vetted and trusted providers. From private chefs and wellness experts to photographers and stylists, our platform is reimagining travel by unlocking unique, service-driven moments for guests.
About the role Services is rapidly growing and looking to unlock high-quality services and tours at scale. We're hiring a Supply Program Operations Lead to build and run the operating system that turns partner integrations and channel programs into predictable net-new active services (NAAS) and profitable growth. You won't negotiate the deals; you'll design the strategy, programs, and performance engine that maximize the value of our partner, marketing, and sales motions.
What you'll do • Diagnose & size opportunities. Own the supply KPI tree end-to-end (growth, conversion, CAC, etc). Identify gaps, size TAM/SAM by partner/geo/segment, and prioritize the highest-impact bets. • Build the organic growth system (with Marketing). Stand up always-on, non-paid levers: SEO/content surfaces, community/referrals, partner co-marketing, and lifecycle programs (welcome → activation → quality → reactivation) using CRM/nurture, triggered messaging, and in-product nudges. • Design scalable incentives. Create tiered bounties, credits, co-op funds, and performance bonuses that improve activation, quality, and economics; define eligibility rules, abuse protections, and clear payout logic. • Launch and scale affiliates. Build an affiliate/creator/connector program (networks + direct) with accurate tracking, transparent dashboards, and compliance-optimize for incremental NAAS, not vanity volume. • Translate strategy into plans. Turn priorities into crisp charters with hypotheses, budgets, owners, and timelines; run phased pilots (geo/segment splits), then scale what works with playbooks and SOPs. • Instrument, measure, and learn. Own experimentation and attribution (A/B, geo splits, MMM/causal reads). Build self-serve dashboards and weekly readouts; quantify incrementality, LTV/CAC, and payback. • Systematize & automate. Partner with Product/Eng to ship tooling for catalog standards, QA, lifecycle triggers, payouts, and partner portals; drive down manual touches per unit. • Enable cross-functional execution. Align Marketing, Sales/Field, Partnerships, Scaled Ops, Legal/Policy, and Finance on goals, SLAs, and WBR/QBR cadences; publish scorecards by lever/region/partner. • Own outcomes. Understand performance deeply, size opportunities, design and implement the plan, measure results, and build it out at scale-closing the loop from insight → action → growth. Success = accelerated growth of the Services business: supply growth, improved quality/conversion, and steadily improving unit economics.
Qualifications • 8+ years in marketplace/growth/supply ops or consulting spanning performance marketing, partnerships, and sales execution • Consulting background (top-tier strategy/ops) with MBA preferred; proven ability to turn strategy into scalable, measurable programs. • Advanced SQL (window functions, cohorting, experiment reads) and strong analytics; proficiency with Sheets/Excel and a BI tools like Tableau • Experience with SMB and B2B sales cycles • Track record designing incentive/partner tiering, SLAs, attribution models, and WBR/QBR operating cadences. • Exceptional cross-functional leadership and crisp writing; able to influence at exec and field levels.
#TB_EN