Richman Property Services
Collections Specialist
Richman Property Services, Stamford, Connecticut, United States, 06925
Join Our Team as a Collection Specialist at Richman Property Services, Inc.!
Richman Property Services, Inc. is seeking a full-time
Collections Specialist
to join our team in Stamford, CT 06902! If you're enthusiastic, community-driven, and team-oriented, we want you to join our growing family!
Position:
Collection Specialist
Location:
Rippowam Park, 431 unit residential property, Stamford, Ct.
What we are looking for: Experience collecting in an affordable, tax credit multi-family residential community Yardi property management software experience Bilingual English/Spanish a plus! Work onsite at Rippowam Park Apartments. The collection specialist's responsibility is to oversee the CT portfolio total of 8 buildings (about 1000 units). About Us: As a leading residential property owner in the nation, we are committed to crafting exceptional living experiences for our residents, instilling pride in their apartment community. Our mission revolves around providing unmatched customer service and fostering a safe, inviting atmosphere.
Key Responsibilities:
LIHTC Experience preferred Reviewing open accounts for collection efforts. Making outbound collection calls in a professional manner while keeping and improving tenant relations. Collect tenants' payments in accordance with payment due dates. Identify issues attributing to account delinquency and discuss the issue with the Property Manager (when needed) regarding tenants which might need to be placed on suspense or sent to an outside collection agency or the customer that may benefit from payment deferrals or whole-term debt restructuring, etc. Work closely with the Property Manager on those accounts that are trending toward repossession. Identify issues with billing, pricing, systems, etc., and escalate as needed, including assisting the Accounting Department in resolving any billing or payment misapplication issues. Maintain and document communication with customers; this includes updating all tenant's comment logs, drafting and sending all Demand, Default, and other Notices to delinquent tenants. Prepare reports for management. Work with other departments to ensure that client/customer expectations are being met. Strong communication skills with internal and external and both writing and interpersonal. Maintain a professional attitude toward the tenants, especially in difficult situations. Ability to work independently and to adapt to a fast-changing environment Responsibilities include managing legal, addressing HQS failures and abatements Requirements:
Education:
High School Diploma, 1-2 Years of Experience in Accounts Collections in a Property Management environment highly preferred. Bilingual English/Spanish a plus! Yardi experience also preferred.
Experience:
Minimum of 2+ years of collections experience in leasing industry. Detail-oriented with excellent communication, organizational, and analytical skills. Familiarity with Yardi property management software a plus Knowledge of Fair Housing and Equal Employment guidelines Experience working with subsidy providers and rental assistance agencies
Skills & Certifications:
Proficiency in Microsoft Suite and Property Management software (e.g., Yardi), strong communication, organizational, and analytical/problem-solving skills Ability to operate various types of office equipment, i.e., computers, printers, copy machines, telephone systems, and facsimile machines. Proficient with multiple computer and software programs. Able to accept supervision, speak clearly and calmly, working towards win/win resolution of issues. Participate in team meetings and/or training sessions. Exhibit sound judgment, ability to ask appropriate questions, seek guidance and communicate outstanding matters with direct supervisor. Able to prepare reports as requested. Valid Driver's License required.
Benefits:
Competitive pay and comprehensive benefits package Medical, dental, vision, life insurance, and disability coverage 401(k) retirement plan with employer match of $0.50 for every $1.00 up to 6% Opportunities for student loan repayments and tuition reimbursement Paid sick time, vacation time, and opportunities for career advancement.
Join Our Team: If you're seeking a rewarding career opportunity with one of the top Property Management organizations in the country, we want to hear from you! Visit our website at https://www.therichmangroup.com/ to learn more about Richman Property Services, Inc.
Please Note: We conduct criminal background and drug screenings as part of our hiring process. Richman Property Services is an equal opportunity employer, providing employment opportunities to all qualified applicants without regard to race, color, sex, religion, national origin, age, disability, or genetic information.
Richman Property Services, Inc. is seeking a full-time
Collections Specialist
to join our team in Stamford, CT 06902! If you're enthusiastic, community-driven, and team-oriented, we want you to join our growing family!
Position:
Collection Specialist
Location:
Rippowam Park, 431 unit residential property, Stamford, Ct.
What we are looking for: Experience collecting in an affordable, tax credit multi-family residential community Yardi property management software experience Bilingual English/Spanish a plus! Work onsite at Rippowam Park Apartments. The collection specialist's responsibility is to oversee the CT portfolio total of 8 buildings (about 1000 units). About Us: As a leading residential property owner in the nation, we are committed to crafting exceptional living experiences for our residents, instilling pride in their apartment community. Our mission revolves around providing unmatched customer service and fostering a safe, inviting atmosphere.
Key Responsibilities:
LIHTC Experience preferred Reviewing open accounts for collection efforts. Making outbound collection calls in a professional manner while keeping and improving tenant relations. Collect tenants' payments in accordance with payment due dates. Identify issues attributing to account delinquency and discuss the issue with the Property Manager (when needed) regarding tenants which might need to be placed on suspense or sent to an outside collection agency or the customer that may benefit from payment deferrals or whole-term debt restructuring, etc. Work closely with the Property Manager on those accounts that are trending toward repossession. Identify issues with billing, pricing, systems, etc., and escalate as needed, including assisting the Accounting Department in resolving any billing or payment misapplication issues. Maintain and document communication with customers; this includes updating all tenant's comment logs, drafting and sending all Demand, Default, and other Notices to delinquent tenants. Prepare reports for management. Work with other departments to ensure that client/customer expectations are being met. Strong communication skills with internal and external and both writing and interpersonal. Maintain a professional attitude toward the tenants, especially in difficult situations. Ability to work independently and to adapt to a fast-changing environment Responsibilities include managing legal, addressing HQS failures and abatements Requirements:
Education:
High School Diploma, 1-2 Years of Experience in Accounts Collections in a Property Management environment highly preferred. Bilingual English/Spanish a plus! Yardi experience also preferred.
Experience:
Minimum of 2+ years of collections experience in leasing industry. Detail-oriented with excellent communication, organizational, and analytical skills. Familiarity with Yardi property management software a plus Knowledge of Fair Housing and Equal Employment guidelines Experience working with subsidy providers and rental assistance agencies
Skills & Certifications:
Proficiency in Microsoft Suite and Property Management software (e.g., Yardi), strong communication, organizational, and analytical/problem-solving skills Ability to operate various types of office equipment, i.e., computers, printers, copy machines, telephone systems, and facsimile machines. Proficient with multiple computer and software programs. Able to accept supervision, speak clearly and calmly, working towards win/win resolution of issues. Participate in team meetings and/or training sessions. Exhibit sound judgment, ability to ask appropriate questions, seek guidance and communicate outstanding matters with direct supervisor. Able to prepare reports as requested. Valid Driver's License required.
Benefits:
Competitive pay and comprehensive benefits package Medical, dental, vision, life insurance, and disability coverage 401(k) retirement plan with employer match of $0.50 for every $1.00 up to 6% Opportunities for student loan repayments and tuition reimbursement Paid sick time, vacation time, and opportunities for career advancement.
Join Our Team: If you're seeking a rewarding career opportunity with one of the top Property Management organizations in the country, we want to hear from you! Visit our website at https://www.therichmangroup.com/ to learn more about Richman Property Services, Inc.
Please Note: We conduct criminal background and drug screenings as part of our hiring process. Richman Property Services is an equal opportunity employer, providing employment opportunities to all qualified applicants without regard to race, color, sex, religion, national origin, age, disability, or genetic information.