La Familia-Namaste
Job Details
Job Location Adult Behavioral Health - Hayward, CA
Position Type Full Time
Education Level Graduate Degree
Salary Range $120000.00 - $130000.00 Salary/year
Travel Percentage Up to 25%
Job Shift Day
Job Category Nonprofit - Social Services
Description
POSITION OVERVIEW:
The Director of Adult Outpatient Behavioral Health manages all aspects of the programs assigned to them, including supervising program leaders, establishing treatment guidelines, coordinating with funders, developing and implementing training and quality assurance processes, completing hiring and disciplinary action as needed, establishing and facilitating program meetings, coordinating across La Familia programs and departments, maintaining knowledge on regulatory and treatment standards, and ensuring the success of the services provided in the programs.
This Director will maintain a portfolio of programming, which is subject to change with prior notice, and currently contains the following programs that center on outpatient behavioral health services with wrap-around supports where possible: Re-Entry Treatment Team Service Team Spanish-Language Access Almay y Esperanza/ Certified Community Behavioral Health Center Healing Hearts Family Counseling Consultation for Crisis Stabilization Unit and Crisis Residential Treatment Design and Implementation This role will uphold and champion the agency's mission, vision, and values and contribute to a collaborative and inclusive work culture.
La Familia offers a recruitment bonus for any Behavioral Health or Substance Use Disorder programs and positions that require occupational licenses or certifications are eligible. This bonus is paid throughout your first year of continued employment in increments of $500 at 30 days, $500 at 6 months and $1,000 at year one.
Essential Job Functions and Responsibilities:
Department Leadership and Program Standards:
Actively network and collaborate with internal and external stakeholders to enhance program services and agency objectives. Lead and collaborate on special projects related to the success of assigned programs. Oversee and direct recruitment processes, including using network connections to identify appropriate entities for staff recruitment, develop and update job descriptions and interview questions, and advise program leadership staff on final staff selections and onboarding. Staff Management and Supervision:
Provide day-to-day supervision, guidance, and support to assigned staff. Set clear expectations, delegate tasks effectively, and monitor staff performance. Foster a positive, respectful, and inclusive work environment aligned with organizational values. Conduct regular team meetings, check-ins, and coaching sessions. Address performance concerns promptly, documenting and escalating issues when necessary. Support professional development by identifying training needs and opportunities for growth. Provide leadership and supervision to management and supervisory staff, including, but not limited to:
Weekly individual supervision meetings with direct report leadership staff. Training and coaching regarding supervisory skills and strategies (e.g., enacting disciplinary action). Regular informal feedback (in addition to organizationally determined formalized feedback processes) ensures that all staff continue developing professionally over time. Approve timecards every other day to maintain compliance with timekeeping requirements, including sick and vacation requests.
Provide leadership for direct service and administrative staff in collaboration with management/supervisory staff:
Develop, maintain, update, and distribute Program Manuals for each program and Staff Orientation materials. Establish and enforce expectations related to professional, ethical comportment. Develop, edit, and implement training processes and materials for all staff. Support placement of Graduate Trainees within programs in collaboration with the Multicultural Psychotherapy Training Institute. Provide backup administrative and clinical supervision for all program managers under their supervision.
Establish and track performance expectations for all programs and staff members, most notably hours of billable services, documentation standards, and quality clinical interventions. Also, collaborate to develop, maintain, and verify quality standards for the program in collaboration with La Familia's Quality Assurance Department. Oversee work product of independent contractors, as appropriate. Contract Management:
Regularly review and understand all elements of program contracts (at least annually), including performance expectations, staffing levels, reporting, regulatory bodies, policy requirements, and program meetings. Collaborate with La Familia's Strategy & Development and Administrative staff in identifying, pursuing, and fulfilling appropriate funding opportunities for the Department or Agency. Collaborate with the La Familia Executive Team and the Controller regarding managing the departmental budget(s). Serve as a liaison with funders regarding programmatic and operational issues. Attend all funder-required meetings, events, and trainings. Ensure delivery of program elements in compliance with contract language. Submit all required documents and reports by the deadlines. Collaborate with La Familia Administration and the Supervisor to ensure accurate and appropriate contract expenditures. Program & Coverage Responsibilities
Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant. Temporarily fill in unstaffed roles until the position is filled. Prioritize workload and allocate resources to maintain service delivery during staffing gaps. Communicate staffing needs and operational impacts to leadership promptly. Timekeeping & Attendance Responsibilities
Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures. Ensure staff complies with established work schedules, attendance, and punctuality requirements. Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave. Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy. Submit approvals on time to support accurate payroll processing. Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll. Enforce organizational policies, procedures, and compliance with applicable labor laws. Other
Complete internal reports as requested by executive and administrative staff members. Attend training, monitor trade publications, and participate in events relevant to key responsibilities. Track and regularly report on key metrics for responsible function areas Leads and collaborate on special projects related to agency objectives as appropriate Qualifications
QUALIFICATIONS & EXPERIENCE:
Master's or doctoral degree in social work, psychology, or related field, and licensure with the California Board of Behavioral Sciences (LMFT, LCSW, LPCC) or Board of Psychology (Psychologist) for no less than two (2) years, plus receipt of at least 6 hours of continuing education units pertaining to supervision; Demonstrate extensive knowledge of effectively integrating mental health treatment/access with community-based programming using various evidence-based approaches. Experience working with staff with lived experience is strongly preferred. Minimum of 4 years of experience in clinical and/or community-based program management and oversight. Bilingual in English/Spanish. Project Management Familiarity with Alameda County's use of Clinician's Gateway and/or InSYST preferred. Clearly articulate La Familia's mission and vision to engage multiple audiences. Ability to establish and maintain effective working relationships with community members, stakeholders, and staff of all levels of professional development. Ability to work independently, demonstrating excellent critical thinking skills and judgment. Ability to exercise a high level of professionalism and decorum. Excellent public speaking and writing abilities for multiple audiences. Experience in non-profit and community-based organizations preferred. Demonstrates and models excellent "customer service" orientation and ability to work with diverse populations. Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties. Proficient in MS Office and Google Workspace products. Valid CA Driver's license required.
Auto insurance:
If your vehicle is used for business-related purposes, it is recommended thatyou inform your auto insurance carrier.
OTHER RESPONSIBILITIES:
Demonstrates cultural awareness and provides respectful, client-centered care. Maintains knowledge of community resources for client referrals Attend work regularly, adhering to policies on absences and tardiness. Understands and applies legal requirements, including confidentiality and risk management. TEAM COMMITMENT:
Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others; and acts as a resource to team members and clients where appropriate. Handles difficult or conflict situations constructively and seeks appropriate assistance. Takes accountability for own actions and accepts constructive criticism. Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development including providing training and consultation. Observes and keeps self-informed activities in the department and makes recommendations for change. Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, and executive staff, and community stakeholders. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain goodwill within the agency. WORKING CONDITIONS and JOB SETTING:
Ability to occasionally or frequently stand, walk, sit and reach with hands and arms above shoulders While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch The employee is occasionally required to move around the office Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus May require travel dependent on agency needs The employee may occasionally lift and/or move up to 50 lbs. Can work under deadlines Performing general physical activities such as picking up moving, and using objects, tools or controls The noise level in the work environment is usually low to moderate Physical Requirements
Ability to safely operate a motor vehicle Ability to push, pull, and lift up to 50 pounds frequently. Ability to stand and move from one location to another daily. Ability to sit for prolonged periods of time Ability to visually focus on near and far items, and to be able to switch between them. Ability to reliably report to work on time and perform the position's required tasks as scheduled Ability to grasp and carry items Ability to hear and effectively communicate with co-workers, clients, and the public Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future Ability to process information and data for use within the organization BENEFITS:
Excellent Health benefits package for you and your family, including:
Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Recruitment bonus of up to $2,000.00 paid throughout your first year of employment. Vacation, 15 paid holidays, 12 paid sick days upon accrual Employee Assistance Plan to support you and your family's well-being and finances Pet Plan Benefit:
PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan Work-life wellbeing & excellent work hours
La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
License and Certification renewals reimbursed. Supportive/Collaborative work environment Opportunities for Growth and Professional Development
We believe in growing together. As a team member, you'll have access to structured mentorship and ongoing training. Whether you're pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.
Job Location Adult Behavioral Health - Hayward, CA
Position Type Full Time
Education Level Graduate Degree
Salary Range $120000.00 - $130000.00 Salary/year
Travel Percentage Up to 25%
Job Shift Day
Job Category Nonprofit - Social Services
Description
POSITION OVERVIEW:
The Director of Adult Outpatient Behavioral Health manages all aspects of the programs assigned to them, including supervising program leaders, establishing treatment guidelines, coordinating with funders, developing and implementing training and quality assurance processes, completing hiring and disciplinary action as needed, establishing and facilitating program meetings, coordinating across La Familia programs and departments, maintaining knowledge on regulatory and treatment standards, and ensuring the success of the services provided in the programs.
This Director will maintain a portfolio of programming, which is subject to change with prior notice, and currently contains the following programs that center on outpatient behavioral health services with wrap-around supports where possible: Re-Entry Treatment Team Service Team Spanish-Language Access Almay y Esperanza/ Certified Community Behavioral Health Center Healing Hearts Family Counseling Consultation for Crisis Stabilization Unit and Crisis Residential Treatment Design and Implementation This role will uphold and champion the agency's mission, vision, and values and contribute to a collaborative and inclusive work culture.
La Familia offers a recruitment bonus for any Behavioral Health or Substance Use Disorder programs and positions that require occupational licenses or certifications are eligible. This bonus is paid throughout your first year of continued employment in increments of $500 at 30 days, $500 at 6 months and $1,000 at year one.
Essential Job Functions and Responsibilities:
Department Leadership and Program Standards:
Actively network and collaborate with internal and external stakeholders to enhance program services and agency objectives. Lead and collaborate on special projects related to the success of assigned programs. Oversee and direct recruitment processes, including using network connections to identify appropriate entities for staff recruitment, develop and update job descriptions and interview questions, and advise program leadership staff on final staff selections and onboarding. Staff Management and Supervision:
Provide day-to-day supervision, guidance, and support to assigned staff. Set clear expectations, delegate tasks effectively, and monitor staff performance. Foster a positive, respectful, and inclusive work environment aligned with organizational values. Conduct regular team meetings, check-ins, and coaching sessions. Address performance concerns promptly, documenting and escalating issues when necessary. Support professional development by identifying training needs and opportunities for growth. Provide leadership and supervision to management and supervisory staff, including, but not limited to:
Weekly individual supervision meetings with direct report leadership staff. Training and coaching regarding supervisory skills and strategies (e.g., enacting disciplinary action). Regular informal feedback (in addition to organizationally determined formalized feedback processes) ensures that all staff continue developing professionally over time. Approve timecards every other day to maintain compliance with timekeeping requirements, including sick and vacation requests.
Provide leadership for direct service and administrative staff in collaboration with management/supervisory staff:
Develop, maintain, update, and distribute Program Manuals for each program and Staff Orientation materials. Establish and enforce expectations related to professional, ethical comportment. Develop, edit, and implement training processes and materials for all staff. Support placement of Graduate Trainees within programs in collaboration with the Multicultural Psychotherapy Training Institute. Provide backup administrative and clinical supervision for all program managers under their supervision.
Establish and track performance expectations for all programs and staff members, most notably hours of billable services, documentation standards, and quality clinical interventions. Also, collaborate to develop, maintain, and verify quality standards for the program in collaboration with La Familia's Quality Assurance Department. Oversee work product of independent contractors, as appropriate. Contract Management:
Regularly review and understand all elements of program contracts (at least annually), including performance expectations, staffing levels, reporting, regulatory bodies, policy requirements, and program meetings. Collaborate with La Familia's Strategy & Development and Administrative staff in identifying, pursuing, and fulfilling appropriate funding opportunities for the Department or Agency. Collaborate with the La Familia Executive Team and the Controller regarding managing the departmental budget(s). Serve as a liaison with funders regarding programmatic and operational issues. Attend all funder-required meetings, events, and trainings. Ensure delivery of program elements in compliance with contract language. Submit all required documents and reports by the deadlines. Collaborate with La Familia Administration and the Supervisor to ensure accurate and appropriate contract expenditures. Program & Coverage Responsibilities
Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant. Temporarily fill in unstaffed roles until the position is filled. Prioritize workload and allocate resources to maintain service delivery during staffing gaps. Communicate staffing needs and operational impacts to leadership promptly. Timekeeping & Attendance Responsibilities
Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures. Ensure staff complies with established work schedules, attendance, and punctuality requirements. Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave. Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy. Submit approvals on time to support accurate payroll processing. Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll. Enforce organizational policies, procedures, and compliance with applicable labor laws. Other
Complete internal reports as requested by executive and administrative staff members. Attend training, monitor trade publications, and participate in events relevant to key responsibilities. Track and regularly report on key metrics for responsible function areas Leads and collaborate on special projects related to agency objectives as appropriate Qualifications
QUALIFICATIONS & EXPERIENCE:
Master's or doctoral degree in social work, psychology, or related field, and licensure with the California Board of Behavioral Sciences (LMFT, LCSW, LPCC) or Board of Psychology (Psychologist) for no less than two (2) years, plus receipt of at least 6 hours of continuing education units pertaining to supervision; Demonstrate extensive knowledge of effectively integrating mental health treatment/access with community-based programming using various evidence-based approaches. Experience working with staff with lived experience is strongly preferred. Minimum of 4 years of experience in clinical and/or community-based program management and oversight. Bilingual in English/Spanish. Project Management Familiarity with Alameda County's use of Clinician's Gateway and/or InSYST preferred. Clearly articulate La Familia's mission and vision to engage multiple audiences. Ability to establish and maintain effective working relationships with community members, stakeholders, and staff of all levels of professional development. Ability to work independently, demonstrating excellent critical thinking skills and judgment. Ability to exercise a high level of professionalism and decorum. Excellent public speaking and writing abilities for multiple audiences. Experience in non-profit and community-based organizations preferred. Demonstrates and models excellent "customer service" orientation and ability to work with diverse populations. Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties. Proficient in MS Office and Google Workspace products. Valid CA Driver's license required.
Auto insurance:
If your vehicle is used for business-related purposes, it is recommended thatyou inform your auto insurance carrier.
OTHER RESPONSIBILITIES:
Demonstrates cultural awareness and provides respectful, client-centered care. Maintains knowledge of community resources for client referrals Attend work regularly, adhering to policies on absences and tardiness. Understands and applies legal requirements, including confidentiality and risk management. TEAM COMMITMENT:
Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others; and acts as a resource to team members and clients where appropriate. Handles difficult or conflict situations constructively and seeks appropriate assistance. Takes accountability for own actions and accepts constructive criticism. Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development including providing training and consultation. Observes and keeps self-informed activities in the department and makes recommendations for change. Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, and executive staff, and community stakeholders. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain goodwill within the agency. WORKING CONDITIONS and JOB SETTING:
Ability to occasionally or frequently stand, walk, sit and reach with hands and arms above shoulders While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch The employee is occasionally required to move around the office Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus May require travel dependent on agency needs The employee may occasionally lift and/or move up to 50 lbs. Can work under deadlines Performing general physical activities such as picking up moving, and using objects, tools or controls The noise level in the work environment is usually low to moderate Physical Requirements
Ability to safely operate a motor vehicle Ability to push, pull, and lift up to 50 pounds frequently. Ability to stand and move from one location to another daily. Ability to sit for prolonged periods of time Ability to visually focus on near and far items, and to be able to switch between them. Ability to reliably report to work on time and perform the position's required tasks as scheduled Ability to grasp and carry items Ability to hear and effectively communicate with co-workers, clients, and the public Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future Ability to process information and data for use within the organization BENEFITS:
Excellent Health benefits package for you and your family, including:
Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Recruitment bonus of up to $2,000.00 paid throughout your first year of employment. Vacation, 15 paid holidays, 12 paid sick days upon accrual Employee Assistance Plan to support you and your family's well-being and finances Pet Plan Benefit:
PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan Work-life wellbeing & excellent work hours
La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
License and Certification renewals reimbursed. Supportive/Collaborative work environment Opportunities for Growth and Professional Development
We believe in growing together. As a team member, you'll have access to structured mentorship and ongoing training. Whether you're pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.