League of Minnesota Cities
IT Service Desk Agent I - In-Person Support - Minneapolis
League of Minnesota Cities, Minneapolis, Minnesota, United States, 55400
Salary:
$27.69 - $33.66 Hourly Location :
Minneapolis Job Type:
FT Job Number:
Minneapolis Department:
Not Applicable Opening Date:
10/30/2025 Closing Date:
11/13/2025 4:13 PM Central
Job Posting
Serve as the IT Department central point of contact in an in-person walk-in help desk tech hub environment to provide in-person triage and level 1 technical support, analysis, troubleshooting and escalations related to computer systems, hardware, or software.
Work Location: This position currently works on-site only.
The City of Minneapolis does not sponsor applicants for work visas.
Job Duties and Responsibilities • Provide first level remote and on-site face-to-face support from the City's in-person tech support center including maintaining, analyzing, troubleshooting, repairing, and installation for all IT supported hardware, software, and Windows operating systems, applications and all peripheral devices (Level 1). • Assure that all tickets requiring follow up work, and/or escalation receive appropriate attention. • Assist in developing and documenting changes and improvements to current processes, knowledge base and help files. • Setup and configure workstations, adhering to security requirements and City IT policies.
Apply and learn more: Benefits information is not available for this position. Please contact the city directly for this information.
$27.69 - $33.66 Hourly Location :
Minneapolis Job Type:
FT Job Number:
Minneapolis Department:
Not Applicable Opening Date:
10/30/2025 Closing Date:
11/13/2025 4:13 PM Central
Job Posting
Serve as the IT Department central point of contact in an in-person walk-in help desk tech hub environment to provide in-person triage and level 1 technical support, analysis, troubleshooting and escalations related to computer systems, hardware, or software.
Work Location: This position currently works on-site only.
The City of Minneapolis does not sponsor applicants for work visas.
Job Duties and Responsibilities • Provide first level remote and on-site face-to-face support from the City's in-person tech support center including maintaining, analyzing, troubleshooting, repairing, and installation for all IT supported hardware, software, and Windows operating systems, applications and all peripheral devices (Level 1). • Assure that all tickets requiring follow up work, and/or escalation receive appropriate attention. • Assist in developing and documenting changes and improvements to current processes, knowledge base and help files. • Setup and configure workstations, adhering to security requirements and City IT policies.
Apply and learn more: Benefits information is not available for this position. Please contact the city directly for this information.