Sage Hospitality Group
About The Curtis Hotel
The Curtis Hotel, a “Stay Happy, Work Happy!” aesthetic
Calling all dashboard drummers, hairbrush singers, and firefly chasers- Welcome to the Curtis Hotel! Our playful yet professional attitude is what we live by and surround ourselves with others that have the same outlook on life. We don’t believe that we clock out of life when we come into work, but that work is an extension of our day‑to‑day. We are the simple, happy‑go‑lucky parts of childhood, delightfully tucked into a stunning, truly iconic hotel.
Front Office Gist Regardless of what the Sorting Hat says or whether you’re a Jedi or a Sith, our Front Office team has the power to curate each guest’s adventure. We pride ourselves on creating phenomenal experiences, leading to lasting memories. In all we do, we become the destination, instead of a stopping point on your journey. If you’re ready to defy gravity, click your heels together and apply!
Application window will be available until November 16, 2025.
Responsibilities
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and hotel policies and procedures are followed and to prevent fraud.
Respond in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services.
Respond to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns.
Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
Balance and close all bank ticket codes, daily.
Run night audit final after ensuring all revenues are in balance nightly.
Greets and completes established check‑in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check‑out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake‑up calls and paging guests to provide guests with timely and efficient service.
Perform the duties of a Front Desk Clerk including express checkouts.
Qualifications
High school education or equivalent experience.
Accounting background preferred, but not required.
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of CRT screen.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical Demands
90% of shift is standing, bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment Prolonged standing at indoor, thermostatically climate‑controlled work station under fluorescent lighting. Work inside 95%.
Benefits
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on hotels, restaurants, and much more.
Compensation Full‑time position at 32 hours/week. USD $20.00 - USD $20.00 /Hr.
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Calling all dashboard drummers, hairbrush singers, and firefly chasers- Welcome to the Curtis Hotel! Our playful yet professional attitude is what we live by and surround ourselves with others that have the same outlook on life. We don’t believe that we clock out of life when we come into work, but that work is an extension of our day‑to‑day. We are the simple, happy‑go‑lucky parts of childhood, delightfully tucked into a stunning, truly iconic hotel.
Front Office Gist Regardless of what the Sorting Hat says or whether you’re a Jedi or a Sith, our Front Office team has the power to curate each guest’s adventure. We pride ourselves on creating phenomenal experiences, leading to lasting memories. In all we do, we become the destination, instead of a stopping point on your journey. If you’re ready to defy gravity, click your heels together and apply!
Application window will be available until November 16, 2025.
Responsibilities
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and hotel policies and procedures are followed and to prevent fraud.
Respond in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services.
Respond to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns.
Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
Balance and close all bank ticket codes, daily.
Run night audit final after ensuring all revenues are in balance nightly.
Greets and completes established check‑in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check‑out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake‑up calls and paging guests to provide guests with timely and efficient service.
Perform the duties of a Front Desk Clerk including express checkouts.
Qualifications
High school education or equivalent experience.
Accounting background preferred, but not required.
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of CRT screen.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical Demands
90% of shift is standing, bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment Prolonged standing at indoor, thermostatically climate‑controlled work station under fluorescent lighting. Work inside 95%.
Benefits
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on hotels, restaurants, and much more.
Compensation Full‑time position at 32 hours/week. USD $20.00 - USD $20.00 /Hr.
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