IEHP
Transportation Services Representative I
IEHP, Rancho Cucamonga, California, United States, 91739
Transportation Services Representative I
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
The Transportation Services Representative I (TSR) plays a vital role in supporting members’ access to care by coordinating both Non-Medical Transportation (NMT) and Non-Emergency Medical Transportation (NEMT) services. Under the direction of the Supervisor, Transportation and Network Management this fast‑paced position requires timely and accurate processing of trip requests, eligibility verification, and clear communication with members, providers, and transportation vendors. Representatives must consistently provide superior customer service, comply with all regulatory and organizational requirements, and ensure that members receive safe, reliable, and timely transportation to their medical appointments.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
Competitive salary
Telecommute schedule
State of the art fitness center on‑site
Medical Insurance with Dental and Vision
Life, short‑term, and long‑term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work‑life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement
457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance
Education & Requirements
Minimum of one (1) year call center or high‑volume customer service experience required
Experience with data entry and multi‑system navigation required
Experience in transportation services, healthcare, HMO/Managed Care, or Medicaid/Medicare environments preferred
High School Diploma or GED required
Typing speed of at least 35 WPM with accuracy required
This is a non‑bilingual: bilingual preferred position. Identified bilingual team members in this role must take a language proficiency assessment and must receive a passing score.
Key Qualifications
Strong knowledge of call center operations, customer service best practices, and basic referral/authorization processes
Proficient in Microsoft Office Suite and Windows‑based applications
Excellent oral and written communication skills, with strong grammar, spelling, and active listening
Ability to multi‑task, problem‑solve, and manage time effectively in a fast‑paced environment
Bilingual skills (English/Spanish) preferred
Proven ability to:
Show a willingness to learn and follow direction in a fast‑paced call center environment and maintain understanding of referral processing.
Possess excellent punctuality and attendance.
Remain courteous when dealing with difficult or challenging callers is critical to this position.
Maintain a positive attitude and ability to work in a team setting.
Have a high level of patience.
Work independently within specified time constraints.
Adapt and perform duties efficiently when unexpected changes arise.
Show adherence to specific work schedule.
Work well in a fast‑paced environment.
Possess efficient problem solving, time management, initiative, and focus skills requiring minimum supervision and guidance.
Feel comfortable with learning and using computer programs.
Be organized.
Multitask.
Start your journey towards a thriving future with IEHP and apply TODAY! Pay Range
$23.00 USD Hourly
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at IEHP by 2x
Get notified about new Service Representative jobs in
Rancho Cucamonga, CA .
#J-18808-Ljbffr
The Transportation Services Representative I (TSR) plays a vital role in supporting members’ access to care by coordinating both Non-Medical Transportation (NMT) and Non-Emergency Medical Transportation (NEMT) services. Under the direction of the Supervisor, Transportation and Network Management this fast‑paced position requires timely and accurate processing of trip requests, eligibility verification, and clear communication with members, providers, and transportation vendors. Representatives must consistently provide superior customer service, comply with all regulatory and organizational requirements, and ensure that members receive safe, reliable, and timely transportation to their medical appointments.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
Competitive salary
Telecommute schedule
State of the art fitness center on‑site
Medical Insurance with Dental and Vision
Life, short‑term, and long‑term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work‑life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement
457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance
Education & Requirements
Minimum of one (1) year call center or high‑volume customer service experience required
Experience with data entry and multi‑system navigation required
Experience in transportation services, healthcare, HMO/Managed Care, or Medicaid/Medicare environments preferred
High School Diploma or GED required
Typing speed of at least 35 WPM with accuracy required
This is a non‑bilingual: bilingual preferred position. Identified bilingual team members in this role must take a language proficiency assessment and must receive a passing score.
Key Qualifications
Strong knowledge of call center operations, customer service best practices, and basic referral/authorization processes
Proficient in Microsoft Office Suite and Windows‑based applications
Excellent oral and written communication skills, with strong grammar, spelling, and active listening
Ability to multi‑task, problem‑solve, and manage time effectively in a fast‑paced environment
Bilingual skills (English/Spanish) preferred
Proven ability to:
Show a willingness to learn and follow direction in a fast‑paced call center environment and maintain understanding of referral processing.
Possess excellent punctuality and attendance.
Remain courteous when dealing with difficult or challenging callers is critical to this position.
Maintain a positive attitude and ability to work in a team setting.
Have a high level of patience.
Work independently within specified time constraints.
Adapt and perform duties efficiently when unexpected changes arise.
Show adherence to specific work schedule.
Work well in a fast‑paced environment.
Possess efficient problem solving, time management, initiative, and focus skills requiring minimum supervision and guidance.
Feel comfortable with learning and using computer programs.
Be organized.
Multitask.
Start your journey towards a thriving future with IEHP and apply TODAY! Pay Range
$23.00 USD Hourly
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at IEHP by 2x
Get notified about new Service Representative jobs in
Rancho Cucamonga, CA .
#J-18808-Ljbffr