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Burroughs, Inc.

Field Service Technician 1

Burroughs, Inc., Denver, Colorado, United States, 80285

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Description Does the idea of troubleshooting electronic equipment intrigue you? Are you interested in electro‑mechanical repair and maintenance? Are you driven to deliver exceptional customer service? If you answered yes to any of these questions or have significant customer service, repair/maintenance, and installation experience, we want to talk to you!

We are seeking aspiring Service Technicians in your area to help service and support our customers' cash automation technology equipment.

Burroughs is a service and integration leader in payment and transaction automation technology with over 135 years of experience serving financial and retail customers. We offer a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions, including ATMs, teller cash automation, servers, smart safes, kiosks and self‑service solutions throughout the U.S. and Puerto Rico.

Benefits

Extensive training, tools, and company vehicle all provided!

Competitive compensation including premium pay scales, floating holidays, and paid time off!

Comprehensive benefit packages including robust medical, dental, and vision effective on the 1st day.

401(k) savings plans.

Job Description Burroughs' Service Technicians will install, maintain, and service multi‑vendor equipment at customer locations in response to assigned service calls and within established service level agreement (SLA) periods. Customer and vendor equipment typically includes banking and cash automation equipment, self‑service devices, and other OEM devices. Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player.

Key Responsibilities

Install, maintain, and service cash automation equipment at assigned customer locations.

Diagnose and resolve product performance problems.

Ensure customer satisfaction through excellent follow‑through and communication with customers and Burroughs team members.

Maintain tools and parts inventory in a secure and accurate fashion.

Minimum Requirements

Technical aptitude or interest in learning to repair electronics and electro‑mechanical components in complex machinery.

Positive attitude and passion for customer service.

Impeccable personal integrity and business ethics.

Independent and teamwork skills.

Self‑motivated and well organized.

Good oral and written communication skills.

High School Diploma or GED (associate's degree is a plus).

Must be at least 21 years of age.

Must hold a valid U.S. driver's license.

Ability to lift and/or move equipment weighing up to 75 pounds.

Previous experience with multi‑vendor ATMs and cash automation equipment is a plus.

Compensation Hourly wage range $18.00 to $33.00 depending on relevant experience.

Seniority Level Entry level

Employment Type Full‑time

Job Function Engineering and Information Technology

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