RELEX Solutions
Customer Success Manager - Supply Chain SaaS
RELEX Solutions, Atlanta, New York, United States, 14808
Customer Success Manager - Supply Chain SaaS
Excellent opportunity for a committed Customer Success Manager to join our RELEX family in the EST time zone in the US! You’ll join a diverse team that ensures every customer gets the most value from our solution while maintaining healthy margins and SaaS revenue to support our accelerated expansion into North America.
Must live/work in either the CST or EST time zones.
Candidates must have an understanding of retail supply chain and have experience working with or supporting one or more of the following areas:
Demand planning, forecasting and replenishment
Space planning & assortment
Category management and merchandising
Price and promo optimization
Retail or CPG supply chain
NOTE:
The ideal candidate is comfortable working as a trusted advisor, providing strategic guidance and support to leaders. Additionally, you have commercial experience in SaaS, either as a provider or customer. This is essential to success in this role! Our Customer Operations team partners with customers and supports their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used, and ultimately keep our customers happy and help them achieve their goals. Their relationship‑building skills and retail/supply chain knowledge are second to none, and they thrive in a dynamic, change‑embracing tech environment.
Responsibilities
Having your finger on the pulse of your customers’ operations and business strategy—measuring satisfaction, asking about challenges, and offering help when needed
Working with customers with a strong consultant mindset to understand and optimize their business processes and identify opportunities to increase sales, reduce costs, and maximize the efficiency of in‑store operations
Monitoring customer key performance metrics and taking necessary actions to improve them
Facilitating recurring steering meetings to align with customer business strategy and RELEX roadmap
Working closely with Service Delivery Manager to plan and coordinate version upgrades
Managing customer solution improvements and working directly with RELEX Value Development team
Providing thought leadership, innovation, and having the confidence to challenge business strategy with customers
Serving as primary escalation point for business operations, secondary for IT
Administrative functions such as reporting and invoicing billable activities
Qualifications
Minimum 2+ years of relevant work experience in SaaS Customer Success Management, IT Service Management, Management Consulting, Supply Chain Management, or Account Management role supporting one of the key areas above
2+ years of commercial experience in SaaS, either as a provider or as a customer
4+ years of leadership experience in supply chain, pricing, and/or merchandising
Experience with full customer responsibility, developing customer accounts, managing development roadmaps, and actively pursuing cross‑sell and upsell opportunities
Process and software solution experience in:
Demand planning, forecasting and replenishment
Space planning & assortment
Merchandising
Retail or CPG
Industry experience with retailers, preferably with Tier 1 retailer
Relevant Master’s or Bachelor’s degree in Industrial Management, Business Administration, Computer Engineering, Logistics, Supply Chain Management, or related fields
Desired Advantages
Combination of Customer Success Management, IT Service Management skills, and retail industry knowledge
Able to influence business strategy and communicate effectively at all levels
Able to understand customer challenges from business and IT perspectives
Independent development of customer accounts and creation of greater value for customers
About RELEX RELEX Solutions creates cutting‑edge supply chain and retail planning software. Our platforms increase adaptability, efficiency, and sustainability across the consumer goods and retail value chain. We are passionate about building the future of retail through sustainable innovation and impactful technology.
Being part of RELEX means being heard, feeling valued, and knowing you can be yourself. We champion diversity and inclusion, continually evolving our culture to welcome everyone and value every idea.
RELEX Solutions is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Must live/work in either the CST or EST time zones.
Candidates must have an understanding of retail supply chain and have experience working with or supporting one or more of the following areas:
Demand planning, forecasting and replenishment
Space planning & assortment
Category management and merchandising
Price and promo optimization
Retail or CPG supply chain
NOTE:
The ideal candidate is comfortable working as a trusted advisor, providing strategic guidance and support to leaders. Additionally, you have commercial experience in SaaS, either as a provider or customer. This is essential to success in this role! Our Customer Operations team partners with customers and supports their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used, and ultimately keep our customers happy and help them achieve their goals. Their relationship‑building skills and retail/supply chain knowledge are second to none, and they thrive in a dynamic, change‑embracing tech environment.
Responsibilities
Having your finger on the pulse of your customers’ operations and business strategy—measuring satisfaction, asking about challenges, and offering help when needed
Working with customers with a strong consultant mindset to understand and optimize their business processes and identify opportunities to increase sales, reduce costs, and maximize the efficiency of in‑store operations
Monitoring customer key performance metrics and taking necessary actions to improve them
Facilitating recurring steering meetings to align with customer business strategy and RELEX roadmap
Working closely with Service Delivery Manager to plan and coordinate version upgrades
Managing customer solution improvements and working directly with RELEX Value Development team
Providing thought leadership, innovation, and having the confidence to challenge business strategy with customers
Serving as primary escalation point for business operations, secondary for IT
Administrative functions such as reporting and invoicing billable activities
Qualifications
Minimum 2+ years of relevant work experience in SaaS Customer Success Management, IT Service Management, Management Consulting, Supply Chain Management, or Account Management role supporting one of the key areas above
2+ years of commercial experience in SaaS, either as a provider or as a customer
4+ years of leadership experience in supply chain, pricing, and/or merchandising
Experience with full customer responsibility, developing customer accounts, managing development roadmaps, and actively pursuing cross‑sell and upsell opportunities
Process and software solution experience in:
Demand planning, forecasting and replenishment
Space planning & assortment
Merchandising
Retail or CPG
Industry experience with retailers, preferably with Tier 1 retailer
Relevant Master’s or Bachelor’s degree in Industrial Management, Business Administration, Computer Engineering, Logistics, Supply Chain Management, or related fields
Desired Advantages
Combination of Customer Success Management, IT Service Management skills, and retail industry knowledge
Able to influence business strategy and communicate effectively at all levels
Able to understand customer challenges from business and IT perspectives
Independent development of customer accounts and creation of greater value for customers
About RELEX RELEX Solutions creates cutting‑edge supply chain and retail planning software. Our platforms increase adaptability, efficiency, and sustainability across the consumer goods and retail value chain. We are passionate about building the future of retail through sustainable innovation and impactful technology.
Being part of RELEX means being heard, feeling valued, and knowing you can be yourself. We champion diversity and inclusion, continually evolving our culture to welcome everyone and value every idea.
RELEX Solutions is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr