TDS Telecommunications LLC
Field Service Technician-Network Specialist
TDS Telecommunications LLC, Osseo, Minnesota, United States, 55311
Field Service Technician – Network Specialist
Join to apply for the
Field Service Technician-Network Specialist
role at
TDS Telecommunications LLC .
Overview At TDS Telecom, we connect people with cutting‑edge fiber internet technology, strengthening communities and creating meaningful connections. As a Field Service Technician – Network Specialist, you will maintain a highly reliable network of systems, including central office switches, carrier and transmission equipment, fiber electronics, business communication systems, and ancillary equipment. Responsibilities include installing and maintaining network infrastructure and circuits, providing advanced troubleshooting support, leading projects, and delivering excellent customer service while informing customers about TDS products and services.
Responsibilities
Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products for new and existing customers. Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T‑1s, and/or DS3s (carriers, paging & wireless). Identifies cable location with test equipment, repairs buried, aerial, and customer cable, and performs pole climbing and operating construction equipment. Maintains logs of locate requests and performs cable fault acceptance tests.
Installs, troubleshoots, tests, repairs, and maintains central office equipment including switches, operating software, and auxiliary equipment. Maintains backups, voicemail, fiber optic terminals, and updates manuals.
Provides advanced troubleshooting support techniques and corrections and responds to “trouble” dispatches.
Maintains high‑level support for record systems (cross‑connects, line groups, network elements, etc.).
Provides excellent customer service and proactively educates and sells TDS products and services to customers.
Performs project management for system installations and related functions as requested by the supervisor.
Required Qualifications
2+ years technical telecommunications experience OR current/prior military service with honorable discharge.
1+ year of basic fiber optic and/or copper cable splicing and repair, installation, and switch training.
Valid driver’s license.
Must follow TDS attendance guidelines in order to meet business needs.
Other Qualifications
Must pass all components of the Safety Course curriculum and background check required by the customer.
Available for on‑call/standby responsibilities, occasional travel, and overtime as needed.
Must maintain DOT requirements for vehicles with GVRW >10,000 lbs.
In-depth understanding of telecommunication products and services, including fiber optic transmission, PBX systems, structured wiring, and IP telephony.
Proficient with computer applications (Databases, MS Office, troubleshooting systems, etc.).
Independent decision maker with little or no supervision.
Strong customer service and sales skills with effective verbal and written communication.
Excellent organizational skills and ability to multitask.
Physical capability to operate heavy construction machinery, lift, dig, and climb; can operate manual‑transmission vehicles.
Willingness to work various/swing shifts as business needs dictate.
Physical Demands and Work Environment The position requires frequent sitting, standing, writing, and operating a computer keyboard. You will communicate with customers, move, reach, stoop, kneel, crouch, crawl, balance, climb, and lift up to 100 lbs. Work may be outdoors or in equipment rooms under extreme weather conditions, exposing you to moving mechanical parts and heavy equipment.
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Short‑Term & Long‑Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities, from small to mid‑sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, we are building and expanding fiber optic networks nationwide, serving over 1 million connections and delivering innovative communication solutions.
Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO). We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range $27.62/Hr. - $41.42/Hr.
Location Minneapolis, MN
Employment Type Full‑time
Seniority Level Entry level
Job Function Information Technology
Industry Telecommunications
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Field Service Technician-Network Specialist
role at
TDS Telecommunications LLC .
Overview At TDS Telecom, we connect people with cutting‑edge fiber internet technology, strengthening communities and creating meaningful connections. As a Field Service Technician – Network Specialist, you will maintain a highly reliable network of systems, including central office switches, carrier and transmission equipment, fiber electronics, business communication systems, and ancillary equipment. Responsibilities include installing and maintaining network infrastructure and circuits, providing advanced troubleshooting support, leading projects, and delivering excellent customer service while informing customers about TDS products and services.
Responsibilities
Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products for new and existing customers. Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T‑1s, and/or DS3s (carriers, paging & wireless). Identifies cable location with test equipment, repairs buried, aerial, and customer cable, and performs pole climbing and operating construction equipment. Maintains logs of locate requests and performs cable fault acceptance tests.
Installs, troubleshoots, tests, repairs, and maintains central office equipment including switches, operating software, and auxiliary equipment. Maintains backups, voicemail, fiber optic terminals, and updates manuals.
Provides advanced troubleshooting support techniques and corrections and responds to “trouble” dispatches.
Maintains high‑level support for record systems (cross‑connects, line groups, network elements, etc.).
Provides excellent customer service and proactively educates and sells TDS products and services to customers.
Performs project management for system installations and related functions as requested by the supervisor.
Required Qualifications
2+ years technical telecommunications experience OR current/prior military service with honorable discharge.
1+ year of basic fiber optic and/or copper cable splicing and repair, installation, and switch training.
Valid driver’s license.
Must follow TDS attendance guidelines in order to meet business needs.
Other Qualifications
Must pass all components of the Safety Course curriculum and background check required by the customer.
Available for on‑call/standby responsibilities, occasional travel, and overtime as needed.
Must maintain DOT requirements for vehicles with GVRW >10,000 lbs.
In-depth understanding of telecommunication products and services, including fiber optic transmission, PBX systems, structured wiring, and IP telephony.
Proficient with computer applications (Databases, MS Office, troubleshooting systems, etc.).
Independent decision maker with little or no supervision.
Strong customer service and sales skills with effective verbal and written communication.
Excellent organizational skills and ability to multitask.
Physical capability to operate heavy construction machinery, lift, dig, and climb; can operate manual‑transmission vehicles.
Willingness to work various/swing shifts as business needs dictate.
Physical Demands and Work Environment The position requires frequent sitting, standing, writing, and operating a computer keyboard. You will communicate with customers, move, reach, stoop, kneel, crouch, crawl, balance, climb, and lift up to 100 lbs. Work may be outdoors or in equipment rooms under extreme weather conditions, exposing you to moving mechanical parts and heavy equipment.
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Short‑Term & Long‑Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities, from small to mid‑sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, we are building and expanding fiber optic networks nationwide, serving over 1 million connections and delivering innovative communication solutions.
Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO). We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range $27.62/Hr. - $41.42/Hr.
Location Minneapolis, MN
Employment Type Full‑time
Seniority Level Entry level
Job Function Information Technology
Industry Telecommunications
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