Insight Global
This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60.00/hr - $70.00/hr
Direct message the job poster from Insight Global
Qualifications
7+ years of experience in a production support or similar role, preferably in a CICD Platform environment.
Expertise in Unix systems and strong understanding of CI/CD pipeline.
Hands‑on experience with Red Hat Ansible Automation Platform, JFROG Artifactory, XLRelease, Cloudbees Jenkins, Bitbucket or similar version control tool.
Proficiency in scripting languages such as Python or Bash for automation.
Experience with monitoring tools like Dynatrace and Splunk.
Familiarity with database platforms such as Oracle or PostgreSQL.
Strong experience on OpenShift containers, Apache Kafka.
Knowledge of F5 Load balancer, GTM, high availability architectures and disaster recovery strategies.
Nice to Have Skills & Experience
Certification in Red Hat Linux, DevOps methodologies or related fields.
Job Description Insight Global is seeking a CI/CI Pipeline Application Support Analyst to join the Application Production Support organization at a large financial institution. This ideal candidate will be responsible for managing and supporting 13 CI/CD pipeline applications, including tools like Ansible Automation and XLR.
The individual will monitor platform health, respond to alerts, and ensure applications are consistently available for over 60,000 internal users. Key responsibilities include performing root cause analysis on production issues, handling platform upgrades in collaboration with development and engineering teams, and participating in upgrade planning discussions. The team serves as second‑level support, resolving escalated user tickets and unblocking access issues.
Provide end‑to‑end support of production applications, ensuring their stability, reliability, and performance.
Conduct in-depth problem analysis of application, troubleshoot system errors, and performance issues.
Perform proactive application stability analysis to investigate performance concerns, system errors and improvement opportunities.
Take ownership of problem root cause analysis and implement appropriate remediation.
Lead chronic issue investigations to minimize business impact and maintain system health.
Drive proactive monitoring review and implementation strategies.
Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements.
Handle application management, business continuity, server patching coordination, vulnerabilities remediation, Splunk monitor setup.
Lead production incident triaging calls.
Provide production on‑call support, including weekend rotation on a round‑robin basis.
Execute disaster recovery procedures and strategies.
Respond to and resolve production tickets promptly to meet SLA requirements.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function & Industries Information Technology, Consulting, and Engineering | Financial Services and IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
Base pay range $60.00/hr - $70.00/hr
Direct message the job poster from Insight Global
Qualifications
7+ years of experience in a production support or similar role, preferably in a CICD Platform environment.
Expertise in Unix systems and strong understanding of CI/CD pipeline.
Hands‑on experience with Red Hat Ansible Automation Platform, JFROG Artifactory, XLRelease, Cloudbees Jenkins, Bitbucket or similar version control tool.
Proficiency in scripting languages such as Python or Bash for automation.
Experience with monitoring tools like Dynatrace and Splunk.
Familiarity with database platforms such as Oracle or PostgreSQL.
Strong experience on OpenShift containers, Apache Kafka.
Knowledge of F5 Load balancer, GTM, high availability architectures and disaster recovery strategies.
Nice to Have Skills & Experience
Certification in Red Hat Linux, DevOps methodologies or related fields.
Job Description Insight Global is seeking a CI/CI Pipeline Application Support Analyst to join the Application Production Support organization at a large financial institution. This ideal candidate will be responsible for managing and supporting 13 CI/CD pipeline applications, including tools like Ansible Automation and XLR.
The individual will monitor platform health, respond to alerts, and ensure applications are consistently available for over 60,000 internal users. Key responsibilities include performing root cause analysis on production issues, handling platform upgrades in collaboration with development and engineering teams, and participating in upgrade planning discussions. The team serves as second‑level support, resolving escalated user tickets and unblocking access issues.
Provide end‑to‑end support of production applications, ensuring their stability, reliability, and performance.
Conduct in-depth problem analysis of application, troubleshoot system errors, and performance issues.
Perform proactive application stability analysis to investigate performance concerns, system errors and improvement opportunities.
Take ownership of problem root cause analysis and implement appropriate remediation.
Lead chronic issue investigations to minimize business impact and maintain system health.
Drive proactive monitoring review and implementation strategies.
Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements.
Handle application management, business continuity, server patching coordination, vulnerabilities remediation, Splunk monitor setup.
Lead production incident triaging calls.
Provide production on‑call support, including weekend rotation on a round‑robin basis.
Execute disaster recovery procedures and strategies.
Respond to and resolve production tickets promptly to meet SLA requirements.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function & Industries Information Technology, Consulting, and Engineering | Financial Services and IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr