ESR Healthcare
Managed File Transfer (MFT) Support Engineer – Globalscape EFT (16757-1) houston
ESR Healthcare, Houston, Texas, United States, 77246
Overview
Managed File Transfer (MFT) Support Engineer – Globalscape EFT (16757-1)
Experience level: Mid-senior
Experience required: 10 Years
Education level: Bachelor’s degree
Job function: Information Technology
Industry: Information Technology and Services
Pay rate: View hourly payrate
Total position: 1
Relocation assistance: No
Visa sponsorship eligibility: No
Responsibilities
Handling tickets or issues without escalations.
Following all SLA response and resolution principles.
Willing to work on desired shifts and provide on-call support.
Solving issues or tickets based on customer approvals.
Working independently on critical incidents.
Qualifications & Skills
Globalscape and SFTP Tool:
Experience on Globalscape EFT, Managed File Transfer (MFT), or other Globalscape products.
File Transfer Protocols:
Strong knowledge of networking concepts and transfer protocols (SFTP, FTP, FTPS, HTTPS).
Configurations:
Hands-on with DMZ, RAM, and AWE configurations for file transfers.
Incident Management:
Expertise in resolving and troubleshooting P1/P2 issues as per SLAs without breach.
Globalscape Expertise:
Proficient in account creation, event rule configuration, connection profiles, key pair setup, and module issue resolution.
Versions:
Good command over Globalscape versions 7.x and 8.x.
Availability & Support:
Comfortable with shifts (5:30 PM–2:30 AM / 7:00 PM–4:00 AM) and on-call support.
High Availability:
Experience on HA servers and RAM agents hosting Globalscape applications.
Security & Encryption:
Encryption/decryption, SSL configuration, EFT module setup, and permission group management.
Scripting & Tools:
Knowledge of Unix and PowerShell scripts; able to run queries integrated with file transfers.
Utilities:
Skilled in Putty, WinSCP, and FileZilla.
Core Strengths:
Excellent troubleshooting, analytical, problem classification, root cause diagnosis, and communication skills.
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Experience level: Mid-senior
Experience required: 10 Years
Education level: Bachelor’s degree
Job function: Information Technology
Industry: Information Technology and Services
Pay rate: View hourly payrate
Total position: 1
Relocation assistance: No
Visa sponsorship eligibility: No
Responsibilities
Handling tickets or issues without escalations.
Following all SLA response and resolution principles.
Willing to work on desired shifts and provide on-call support.
Solving issues or tickets based on customer approvals.
Working independently on critical incidents.
Qualifications & Skills
Globalscape and SFTP Tool:
Experience on Globalscape EFT, Managed File Transfer (MFT), or other Globalscape products.
File Transfer Protocols:
Strong knowledge of networking concepts and transfer protocols (SFTP, FTP, FTPS, HTTPS).
Configurations:
Hands-on with DMZ, RAM, and AWE configurations for file transfers.
Incident Management:
Expertise in resolving and troubleshooting P1/P2 issues as per SLAs without breach.
Globalscape Expertise:
Proficient in account creation, event rule configuration, connection profiles, key pair setup, and module issue resolution.
Versions:
Good command over Globalscape versions 7.x and 8.x.
Availability & Support:
Comfortable with shifts (5:30 PM–2:30 AM / 7:00 PM–4:00 AM) and on-call support.
High Availability:
Experience on HA servers and RAM agents hosting Globalscape applications.
Security & Encryption:
Encryption/decryption, SSL configuration, EFT module setup, and permission group management.
Scripting & Tools:
Knowledge of Unix and PowerShell scripts; able to run queries integrated with file transfers.
Utilities:
Skilled in Putty, WinSCP, and FileZilla.
Core Strengths:
Excellent troubleshooting, analytical, problem classification, root cause diagnosis, and communication skills.
#J-18808-Ljbffr