Paradox
Great Wolf Food Outlet Supervisor
Leadership role critical to executing business requirements, supporting the food and beverage team, and interacting with guests and pack members to enhance their experience and maximize profitability.
Benefits and Perks
Grow your career : Cross‑training, scholarship fund, and talent development programs at all levels.
Great Perks : Discounted vacations, employee referral incentives, and exclusive employee benefits.
Learn While You Earn : Access to Great Wolf University for on‑the‑job, functional, and leadership training.
Prioritize Your Well‑Being : Flexible scheduling, holistic wellness program, technology, Employee Assistance Program, and Employee Relief Fund.
Celebrate Your Uniqueness : Diversity and inclusion programs that make everyone feel welcome and recognized.
Medical, Dental, and Vision insurance
Health savings account
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Responsibilities
Supervise daily food outlet operations to ensure lodge standards and completion of daily tasks.
Assist with overall restaurant operations: POS transactions, expediting, restocking, and staff breaks.
Ensure outlets are sanitized, cleaned, stocked, and set up correctly throughout the shift, adhering to sanitation, safety, and alcohol beverage control policies.
Provide coaching, encouragement, and recognition to pack members regularly.
Understand and champion Great Wolf policies and procedures; collaborate with Department and Lodge leadership on performance management.
Respond to pack/guest concerns and appropriately elevate issues.
Participate in scheduling, labor management, and forecasting.
Maintain supervisory and administrative support for food and beverage operations: scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties, and personnel matters.
Perform daily audits to ensure optimal operation standards.
Conduct daily stand‑up meetings with the pack to prioritize the day and facilitate feedback.
Monitor staff performance, providing real‑time feedback and coaching.
Participate in recruitment, selection, and talent development.
Partner with F&B leadership to develop and execute action plans related to guest service and pack member engagement measured via NPS and eNPS.
Maintain quality of operation: service excellence, adequate food inventory, equipment operation, troubleshooting, maintenance, and repair coordination.
Assist in developing, implementing, and monitoring programs ensuring a safe facility that complies with ergonomic, emergency response, injury prevention, and hazard communication regulations.
Basic Qualifications & Skills
High School diploma or GED.
Minimum 1 year of food service leadership experience.
Minimum 1 year of experience with Point‑of‑Sale (POS) technology.
Experience with Microsoft Office (Excel, Word, Outlook) and general software systems.
Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
Basic math skills (addition, subtraction, etc.) for cash handling.
Proficient in written and spoken English.
Able to work a flexible schedule, including nights, weekends, and holidays.
Associates degree or higher in hospitality or related field (preferred).
Prior experience with Micros POS (preferred).
Serve‑Safe and/or TIPS certification (preferred).
Previous hotel experience, preferably in a large family resort or hotel.
Physical Requirements
Able to lift up to 30 lbs.
Able to bend, stretch, and twist.
Able to stand and walk for long periods of time.
Equal Opportunity Statement We are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We also do not disclose compensation information from employees who do not have a legitimate job function that requires such information, except as required by law.
Application Instructions Click “Apply Now” or chat with a recruiter on Great Wolf’s website. Qualified applicants will be invited to schedule an interview or attend a hiring event.
#J-18808-Ljbffr
Benefits and Perks
Grow your career : Cross‑training, scholarship fund, and talent development programs at all levels.
Great Perks : Discounted vacations, employee referral incentives, and exclusive employee benefits.
Learn While You Earn : Access to Great Wolf University for on‑the‑job, functional, and leadership training.
Prioritize Your Well‑Being : Flexible scheduling, holistic wellness program, technology, Employee Assistance Program, and Employee Relief Fund.
Celebrate Your Uniqueness : Diversity and inclusion programs that make everyone feel welcome and recognized.
Medical, Dental, and Vision insurance
Health savings account
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Responsibilities
Supervise daily food outlet operations to ensure lodge standards and completion of daily tasks.
Assist with overall restaurant operations: POS transactions, expediting, restocking, and staff breaks.
Ensure outlets are sanitized, cleaned, stocked, and set up correctly throughout the shift, adhering to sanitation, safety, and alcohol beverage control policies.
Provide coaching, encouragement, and recognition to pack members regularly.
Understand and champion Great Wolf policies and procedures; collaborate with Department and Lodge leadership on performance management.
Respond to pack/guest concerns and appropriately elevate issues.
Participate in scheduling, labor management, and forecasting.
Maintain supervisory and administrative support for food and beverage operations: scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties, and personnel matters.
Perform daily audits to ensure optimal operation standards.
Conduct daily stand‑up meetings with the pack to prioritize the day and facilitate feedback.
Monitor staff performance, providing real‑time feedback and coaching.
Participate in recruitment, selection, and talent development.
Partner with F&B leadership to develop and execute action plans related to guest service and pack member engagement measured via NPS and eNPS.
Maintain quality of operation: service excellence, adequate food inventory, equipment operation, troubleshooting, maintenance, and repair coordination.
Assist in developing, implementing, and monitoring programs ensuring a safe facility that complies with ergonomic, emergency response, injury prevention, and hazard communication regulations.
Basic Qualifications & Skills
High School diploma or GED.
Minimum 1 year of food service leadership experience.
Minimum 1 year of experience with Point‑of‑Sale (POS) technology.
Experience with Microsoft Office (Excel, Word, Outlook) and general software systems.
Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
Basic math skills (addition, subtraction, etc.) for cash handling.
Proficient in written and spoken English.
Able to work a flexible schedule, including nights, weekends, and holidays.
Associates degree or higher in hospitality or related field (preferred).
Prior experience with Micros POS (preferred).
Serve‑Safe and/or TIPS certification (preferred).
Previous hotel experience, preferably in a large family resort or hotel.
Physical Requirements
Able to lift up to 30 lbs.
Able to bend, stretch, and twist.
Able to stand and walk for long periods of time.
Equal Opportunity Statement We are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We also do not disclose compensation information from employees who do not have a legitimate job function that requires such information, except as required by law.
Application Instructions Click “Apply Now” or chat with a recruiter on Great Wolf’s website. Qualified applicants will be invited to schedule an interview or attend a hiring event.
#J-18808-Ljbffr