Ashley Addiction Treatment
Patient Support Associate
Ashley Addiction Treatment, Havre De Grace, Maryland, United States, 21078
THE ORGANIZATION
Ashley Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease. Innovative then, and innovative now, Ashley passionately continues its core mission “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.
Position Summary Patient Support Associates (PSA) will assist the clinical staff with clinical programming and will act as a liaison to the patient community, ensuring patient adherence to the guidelines governing treatment. Patient Support Associates will carry out attendance/accountability, behavior management, data input, and other duties. Patient Support Associates will provide recovery support services to patients and will be provided the training and education needed to perform this function. Patient Support Associates may be required to provide patient transportation whenever clinically appropriate.
Key Responsibilities Patient Accountability
Follows the proper procedures for taking accurate attendance at scheduled activities.
Internalizes the patient schedule for each program
Understands the layout of the Ashley campus (room numbers/locations, offices, building amenities)
Performs scheduled rounds of the campus.
Documents lateness/unexcused absences in TIER or via email.
Admission Procedures
Follows procedures for safely searching new patient luggage
Follows the “Items to be Held” policy
Inputs confiscated items into the Personal Effects Form in TIER
Accurately labeling and maintaining confiscated patient items
Dons appropriate PPE during luggage searches
Facilitates “Welcome Tours” for new admissions
Facilitates new admission orientation and signing of proper consent forms in TIER
Reviews the Patient Handbook and develops competency in answering questions regarding the content of the Patient Handbook
Behavior Management
Internalizes the behavioral expectations of the patient community as outlined in the Patient Handbook.
Understands the responsibilities of the Clinical Aide position in addressing behavioral expectations.
Addresses behavioral issues in a professional, compassionate manner
Documents behavioral concerns and observations in the Change of Shift report in an objective, clinical manner
Communicates behavioral, psychiatric, and/or suicidal patient information to medical and clinical teams
Clinical Programming Duties
Internalizes clinical goals and structure of each program (Primary, PRP, Relapse, EA)
Serves as a function of Interdisciplinary Team
Facilitates community topic groups, mutual support groups, discussion groups.
Develops competency in assisting the clinical program as needed
Operates A/V equipment in all lecture halls
Develops competency in documenting clinical concerns in a clinical support role
Participates in clinical interventions when needed
Participates in department Strategic Planning sessions
Safety and Security
Participates in Crisis Prevention Intervention (CPI) training
Practices proper radio etiquette
Assists Safety and Security Manager during emergency drills
Internalizes the department’s role during Code Red, Code Blue, Dr. Armstrong, Active Shooter, Code White, and/or any other emergency
Safely Utilizes golf carts for patient transport Follows Standard Operating Procedures of the department as outlined in the CA Manual
Participates in monthly clinical in-services and any additional clinical trainings/educational sessions as outlined in the PSS Training Program
Patient Recovery Support
Effectively serves the patient population, including but not limited to active listening, ACA/AMA blocking, de-escalation, advocacy, resource brokering, and accountability.
Adheres to the Patient Rights and Responsibilities
Desired Knowledge/Skills/Abilities
High School diploma or GED required; Associates or Bachelor’s Degree in Human Services preferred.
A valid driver’s license with clean driving record required
CPR/BLS certification required
Prior experience working in SUD or behavioral health setting strongly preferred
Recovery Coach and/or CPRS certification preferred
Crisis Intervention/de-escalation training/experience preferred
Ability to maintain calm within the patient community during any emergency or drill
Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.)
Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness
Ability to set clear boundaries with patients
Speaks and acts in an ethical manner
Excellent customer service skills
Knowledge of SUD treatment language and documentation expectations
Ashley is committed to maintaining a work environment in which all of its employees are treated fairly with respect and dignity. Ashley prohibits discrimination and harassment based upon an individual’s race, color, religion, national origin, age, marital status, military/veteran status, sexual orientation, gender identity or expression, pregnancy, genetic information, disability, or any other characteristic protected by applicable law.
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Position Summary Patient Support Associates (PSA) will assist the clinical staff with clinical programming and will act as a liaison to the patient community, ensuring patient adherence to the guidelines governing treatment. Patient Support Associates will carry out attendance/accountability, behavior management, data input, and other duties. Patient Support Associates will provide recovery support services to patients and will be provided the training and education needed to perform this function. Patient Support Associates may be required to provide patient transportation whenever clinically appropriate.
Key Responsibilities Patient Accountability
Follows the proper procedures for taking accurate attendance at scheduled activities.
Internalizes the patient schedule for each program
Understands the layout of the Ashley campus (room numbers/locations, offices, building amenities)
Performs scheduled rounds of the campus.
Documents lateness/unexcused absences in TIER or via email.
Admission Procedures
Follows procedures for safely searching new patient luggage
Follows the “Items to be Held” policy
Inputs confiscated items into the Personal Effects Form in TIER
Accurately labeling and maintaining confiscated patient items
Dons appropriate PPE during luggage searches
Facilitates “Welcome Tours” for new admissions
Facilitates new admission orientation and signing of proper consent forms in TIER
Reviews the Patient Handbook and develops competency in answering questions regarding the content of the Patient Handbook
Behavior Management
Internalizes the behavioral expectations of the patient community as outlined in the Patient Handbook.
Understands the responsibilities of the Clinical Aide position in addressing behavioral expectations.
Addresses behavioral issues in a professional, compassionate manner
Documents behavioral concerns and observations in the Change of Shift report in an objective, clinical manner
Communicates behavioral, psychiatric, and/or suicidal patient information to medical and clinical teams
Clinical Programming Duties
Internalizes clinical goals and structure of each program (Primary, PRP, Relapse, EA)
Serves as a function of Interdisciplinary Team
Facilitates community topic groups, mutual support groups, discussion groups.
Develops competency in assisting the clinical program as needed
Operates A/V equipment in all lecture halls
Develops competency in documenting clinical concerns in a clinical support role
Participates in clinical interventions when needed
Participates in department Strategic Planning sessions
Safety and Security
Participates in Crisis Prevention Intervention (CPI) training
Practices proper radio etiquette
Assists Safety and Security Manager during emergency drills
Internalizes the department’s role during Code Red, Code Blue, Dr. Armstrong, Active Shooter, Code White, and/or any other emergency
Safely Utilizes golf carts for patient transport Follows Standard Operating Procedures of the department as outlined in the CA Manual
Participates in monthly clinical in-services and any additional clinical trainings/educational sessions as outlined in the PSS Training Program
Patient Recovery Support
Effectively serves the patient population, including but not limited to active listening, ACA/AMA blocking, de-escalation, advocacy, resource brokering, and accountability.
Adheres to the Patient Rights and Responsibilities
Desired Knowledge/Skills/Abilities
High School diploma or GED required; Associates or Bachelor’s Degree in Human Services preferred.
A valid driver’s license with clean driving record required
CPR/BLS certification required
Prior experience working in SUD or behavioral health setting strongly preferred
Recovery Coach and/or CPRS certification preferred
Crisis Intervention/de-escalation training/experience preferred
Ability to maintain calm within the patient community during any emergency or drill
Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.)
Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness
Ability to set clear boundaries with patients
Speaks and acts in an ethical manner
Excellent customer service skills
Knowledge of SUD treatment language and documentation expectations
Ashley is committed to maintaining a work environment in which all of its employees are treated fairly with respect and dignity. Ashley prohibits discrimination and harassment based upon an individual’s race, color, religion, national origin, age, marital status, military/veteran status, sexual orientation, gender identity or expression, pregnancy, genetic information, disability, or any other characteristic protected by applicable law.
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