TEKsystems
Bilingual Customer Service Representative
TEKsystems, Columbia, Maryland, United States, 21046
Job Title: Bilingual Customer Service Representative
Location: Columbia, MD
Pay Rate: $18.00/hour
Contract Type: Contract-to-Hire (6 months)
Work Hours: 9:00 AM - 6:00 PM (Hybrid - Onsite Monday through Friday for the first two weeks of training; Tuesday/Thursday/Friday onsite after training)
Overview TEKsystems' client is seeking Bilingual Customer Service Representatives to join a fast‑paced support team for an Automated Traffic Safety Enforcement program. This role is ideal for individuals who are fluent in English and Spanish, have strong communication skills, and thrive in a structured, customer‑facing environment.
Responsibilities
Handle inbound calls from citizens regarding parking violations.
Provide accurate information and resolution in a professional and empathetic manner.
Perform data entry, document verification, and assist with payment processing.
Navigate multiple computer applications confidently.
Maintain clear and concise documentation of customer interactions.
Uphold a high level of attentiveness and professionalism onsite.
Qualifications
Fluent in English and Spanish.
High school diploma or GED.
Minimum 2 years of customer service experience, including 1 year in a call center.
Strong interpersonal and problem‑solving skills.
Typing speed of at least 30-35 WPM.
Proficiency in Microsoft Office.
Ability to multitask and manage time effectively.
Work Environment & Expectations
Onsite attendance and punctuality are critical.
Must be fully attentive during shifts, including breaks.
Calls are monitored for quality assurance.
Pay & Benefits Pay range: $16.00 - $18.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Nov 8, 2025.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500 across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
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Location: Columbia, MD
Pay Rate: $18.00/hour
Contract Type: Contract-to-Hire (6 months)
Work Hours: 9:00 AM - 6:00 PM (Hybrid - Onsite Monday through Friday for the first two weeks of training; Tuesday/Thursday/Friday onsite after training)
Overview TEKsystems' client is seeking Bilingual Customer Service Representatives to join a fast‑paced support team for an Automated Traffic Safety Enforcement program. This role is ideal for individuals who are fluent in English and Spanish, have strong communication skills, and thrive in a structured, customer‑facing environment.
Responsibilities
Handle inbound calls from citizens regarding parking violations.
Provide accurate information and resolution in a professional and empathetic manner.
Perform data entry, document verification, and assist with payment processing.
Navigate multiple computer applications confidently.
Maintain clear and concise documentation of customer interactions.
Uphold a high level of attentiveness and professionalism onsite.
Qualifications
Fluent in English and Spanish.
High school diploma or GED.
Minimum 2 years of customer service experience, including 1 year in a call center.
Strong interpersonal and problem‑solving skills.
Typing speed of at least 30-35 WPM.
Proficiency in Microsoft Office.
Ability to multitask and manage time effectively.
Work Environment & Expectations
Onsite attendance and punctuality are critical.
Must be fully attentive during shifts, including breaks.
Calls are monitored for quality assurance.
Pay & Benefits Pay range: $16.00 - $18.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Nov 8, 2025.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500 across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
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