Airwallex
Associate, Consumer Fraud Risk Operations
Airwallex, San Francisco, California, United States, 94199
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Associate, Consumer Fraud Risk Operations
role at
Airwallex .
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world‑leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future.
Attributes We Value —We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking.
About The Team —The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company’s growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.
What You’ll Do —As the Risk Manager, Consumer Fraud Risk Operations, you will independently work on real‑time risk engine optimization initiatives to enhance merchant transaction success rate and reduce merchant’s risk level globally. You will be working within a team environment to serve as a credible partner that makes sound decisions and provides support to team members. Working toward understanding industry risk idiosyncrasies and providing feedback to model makers and product managers, you will be a key stakeholder in improving our merchant’s risk performance. This role is located in San Francisco, CA.
Responsibilities
Optimize risk engine rules based on assessment of Airwallex’s merchant fraud & dispute pattern and commercial’s feedback
Partner with cross‑functional team to monitor risk engine performance and continue to enhance rules’ efficiency and accuracy
Support merchant new product launch or sale event by providing best‑in‑class risk support
Work with merchants on fraud or chargeback solutions and leverage the knowledge to provide guidance toward the risk performance improvement plans
Provide suggestions on current real‑time risk control products, policies, and processes to improve risk prevention and operational effectiveness
Envision and present AWX real‑time risk solutions to internal and external partners to build up AWX’s risk brand
Who You Are
We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum Qualifications
3 years of experience in fraud risk function with experience in payment industry
Strong data mindset and analytical skills where SQL is a must and Python is preferred
Deep understanding of acquiring real‑time risk controls and has strong ability to identify risk and remediation actions
Experience in problem‑solving, including the ability to recognize non‑obvious patterns and out‑of‑the‑box thinking
Has strong project management skills for improving rules, models and products
Ability to work independently in a fast‑paced and rapidly changing environment
Skills to communicate key risk indicators with non‑risk colleagues are essential
Preferred Qualifications
Proficient in Mandarin
Willingness to shift to support merchant sale event
Compensation Range : $96K - $150K
Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
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Associate, Consumer Fraud Risk Operations
role at
Airwallex .
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world‑leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future.
Attributes We Value —We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking.
About The Team —The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company’s growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.
What You’ll Do —As the Risk Manager, Consumer Fraud Risk Operations, you will independently work on real‑time risk engine optimization initiatives to enhance merchant transaction success rate and reduce merchant’s risk level globally. You will be working within a team environment to serve as a credible partner that makes sound decisions and provides support to team members. Working toward understanding industry risk idiosyncrasies and providing feedback to model makers and product managers, you will be a key stakeholder in improving our merchant’s risk performance. This role is located in San Francisco, CA.
Responsibilities
Optimize risk engine rules based on assessment of Airwallex’s merchant fraud & dispute pattern and commercial’s feedback
Partner with cross‑functional team to monitor risk engine performance and continue to enhance rules’ efficiency and accuracy
Support merchant new product launch or sale event by providing best‑in‑class risk support
Work with merchants on fraud or chargeback solutions and leverage the knowledge to provide guidance toward the risk performance improvement plans
Provide suggestions on current real‑time risk control products, policies, and processes to improve risk prevention and operational effectiveness
Envision and present AWX real‑time risk solutions to internal and external partners to build up AWX’s risk brand
Who You Are
We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum Qualifications
3 years of experience in fraud risk function with experience in payment industry
Strong data mindset and analytical skills where SQL is a must and Python is preferred
Deep understanding of acquiring real‑time risk controls and has strong ability to identify risk and remediation actions
Experience in problem‑solving, including the ability to recognize non‑obvious patterns and out‑of‑the‑box thinking
Has strong project management skills for improving rules, models and products
Ability to work independently in a fast‑paced and rapidly changing environment
Skills to communicate key risk indicators with non‑risk colleagues are essential
Preferred Qualifications
Proficient in Mandarin
Willingness to shift to support merchant sale event
Compensation Range : $96K - $150K
Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
#J-18808-Ljbffr