iCrossing
We’re a professional services company at the intersection of marketing and technology — partnering with ambitious brands to solve complex challenges, accelerate growth, and drive performance. Our integrated teams combine strategic insight, creative execution, data fluency, and technical expertise.
About The Role iCrossing is seeking a visionary, data‑savvy leader to drive enterprise‑scale digital transformation engagements for complex B2B and manufacturing clients. This full‑time role requires regular office presence and focuses on shaping future‑state customer experience strategies, driving platform re‑platforming, and unifying marketing, commerce, and technology into a growth engine for our clients.
Responsibilities Client Transformation Strategy
Lead business, experience, and technology discovery across multiple business units and functions
Translate client objectives into a unified, data‑backed digital transformation strategy
Own the capability gap analysis, platform scoring, and transformation planning
Shape future‑state CX, micro‑journeys, personalization frameworks, and content supply strategies
Platform & Technology Alignment
Collaborate with architects and Martech leads to evaluate and recommend right‑fit commerce, CMS, CDP, and data tools
Present platform trade‑offs (SAP, Salesforce, Adobe, etc.) with rationale and implementation pathways
Define data, personalization, and VOC strategies that drive real‑time, insight‑led engagement
Lead client and internal teams to prioritize and sequence initiatives that enable key imperatives driving business outcomes
Strategic Storytelling & Client Leadership
Serve as strategic point of contact for client transformation leadership, including CDO, CMO, CIO, BU leaders
Create executive presentations, roadmaps, value cases, and prioritization frameworks
Translate complexity into compelling business narratives that accelerate decision‑making and change
Develop strategic narratives that reduce friction through data‑driven rigor for recommendations and strategic deliverables
Cross‑Disciplinary Collaboration
Lead strategic initiatives by working hand‑in‑hand with experience design/UX, tech, media, SEO, and content teams to connect strategy to action
Operationalize strategy through integrated engagements with delivery accountability leveraging flexible methodology including COE setup, shared services, and agile enablement
Assure strategic leading practices support go‑to‑market and marketing operations teams by driving adoption and integrating performance tracking
Required Experience
8–12+ years of digital strategy, transformation consulting, or digital business design experience
Deep expertise in enterprise platform selection, Martech architecture, and personalization frameworks
Demonstrated ability to synthesize multi‑BU needs into practical, scalable strategies that balance consolidation with business realities
Experience working across industries and segments with strong experience in B2B, industrial, or manufacturing organizations
Strong analytical thinking: comfortable with developing gap analyses, maturity models, KPIs, and executive modeling while managing ambiguity
Ability to influence C‑level stakeholders through data‑backed storytelling
Demonstrated experience in delivering Product Strategy, COE design, content supply chains, and agile operating models
Conceptual mastery of front‑office technology including SAP Commerce Cloud, Salesforce, Adobe Experience Cloud, Segment, Demandbase, Snowflake, 6sense
Preferred Qualifications
Consulting background
Experience delivering RFP responses, strategic POVs, and platform business cases
Familiarity with tech trends: composable architecture, MACH, CDPs, real‑time personalization
Strong knowledge of digital analytics, lead attribution, VOC/NPS, and experience KPIs
What You’ll Get
A leadership role on flagship engagements at the intersection of business, tech, and marketing
The opportunity to shape next‑gen CX strategies across some of the world’s most complex enterprises
Cross‑functional partnership with expert technologists, creatives, and data analysts
A highly supportive, strategically ambitious, and collaborative team
Salary & Benefits
Estimated salary range: New York City – $175,000–$190,000; Chicago – $160,000–$175,000
Competitive benefits package: medical, dental, vision, life and disability insurance; 401(k) retirement plan; flexible spending and health savings account; paid holidays, vacation, and sick time; parental leave; employee assistance program
Referrals increase your chances of interviewing at iCrossing by 2x.
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About The Role iCrossing is seeking a visionary, data‑savvy leader to drive enterprise‑scale digital transformation engagements for complex B2B and manufacturing clients. This full‑time role requires regular office presence and focuses on shaping future‑state customer experience strategies, driving platform re‑platforming, and unifying marketing, commerce, and technology into a growth engine for our clients.
Responsibilities Client Transformation Strategy
Lead business, experience, and technology discovery across multiple business units and functions
Translate client objectives into a unified, data‑backed digital transformation strategy
Own the capability gap analysis, platform scoring, and transformation planning
Shape future‑state CX, micro‑journeys, personalization frameworks, and content supply strategies
Platform & Technology Alignment
Collaborate with architects and Martech leads to evaluate and recommend right‑fit commerce, CMS, CDP, and data tools
Present platform trade‑offs (SAP, Salesforce, Adobe, etc.) with rationale and implementation pathways
Define data, personalization, and VOC strategies that drive real‑time, insight‑led engagement
Lead client and internal teams to prioritize and sequence initiatives that enable key imperatives driving business outcomes
Strategic Storytelling & Client Leadership
Serve as strategic point of contact for client transformation leadership, including CDO, CMO, CIO, BU leaders
Create executive presentations, roadmaps, value cases, and prioritization frameworks
Translate complexity into compelling business narratives that accelerate decision‑making and change
Develop strategic narratives that reduce friction through data‑driven rigor for recommendations and strategic deliverables
Cross‑Disciplinary Collaboration
Lead strategic initiatives by working hand‑in‑hand with experience design/UX, tech, media, SEO, and content teams to connect strategy to action
Operationalize strategy through integrated engagements with delivery accountability leveraging flexible methodology including COE setup, shared services, and agile enablement
Assure strategic leading practices support go‑to‑market and marketing operations teams by driving adoption and integrating performance tracking
Required Experience
8–12+ years of digital strategy, transformation consulting, or digital business design experience
Deep expertise in enterprise platform selection, Martech architecture, and personalization frameworks
Demonstrated ability to synthesize multi‑BU needs into practical, scalable strategies that balance consolidation with business realities
Experience working across industries and segments with strong experience in B2B, industrial, or manufacturing organizations
Strong analytical thinking: comfortable with developing gap analyses, maturity models, KPIs, and executive modeling while managing ambiguity
Ability to influence C‑level stakeholders through data‑backed storytelling
Demonstrated experience in delivering Product Strategy, COE design, content supply chains, and agile operating models
Conceptual mastery of front‑office technology including SAP Commerce Cloud, Salesforce, Adobe Experience Cloud, Segment, Demandbase, Snowflake, 6sense
Preferred Qualifications
Consulting background
Experience delivering RFP responses, strategic POVs, and platform business cases
Familiarity with tech trends: composable architecture, MACH, CDPs, real‑time personalization
Strong knowledge of digital analytics, lead attribution, VOC/NPS, and experience KPIs
What You’ll Get
A leadership role on flagship engagements at the intersection of business, tech, and marketing
The opportunity to shape next‑gen CX strategies across some of the world’s most complex enterprises
Cross‑functional partnership with expert technologists, creatives, and data analysts
A highly supportive, strategically ambitious, and collaborative team
Salary & Benefits
Estimated salary range: New York City – $175,000–$190,000; Chicago – $160,000–$175,000
Competitive benefits package: medical, dental, vision, life and disability insurance; 401(k) retirement plan; flexible spending and health savings account; paid holidays, vacation, and sick time; parental leave; employee assistance program
Referrals increase your chances of interviewing at iCrossing by 2x.
#J-18808-Ljbffr