Microsoft
Senior Customer Experience Program Manager
Microsoft, Redmond, Washington, United States, 98052
Senior Customer Experience Program Manager
AI is transforming the enterprise landscape, redefining how businesses innovate, operate, and deliver value. At Microsoft, we believe the next wave of productivity will come from empowering every developer to build AI‑powered experiences that delight customers and drive commercial success. Windows is the platform at the heart of this transformation, serving as the most widely adopted platform for enterprise applications worldwide.
As a
Senior Customer Experience Program Manager , you will engage with developers within Microsoft’s strategic customers, helping create secure, scalable, and impactful solutions for commercial customers. This role offers you the opportunity to influence how enterprises adopt AI and unlock new business value.
As part of the Windows Platform + Developer team, you will work side‑by‑side with product and engineering teams building cutting‑edge AI platforms, including Windows AI Foundry, Windows Subsystem for Linux, and MCP on Windows. You will operate at the intersection of technology, business, and innovation—partnering closely across product, engineering, sales, and marketing to enable the value of on‑device AI for commercial customers across industries, segments, and markets.
Responsibilities
Define the Vision: Drive the strategy for enabling AI‑powered development on Windows, aligning with Microsoft’s broader AI platform investments.
Partner with Industry Leaders: Collaborate and drive adoption of new technologies with top ISVs, SIs, enterprise customers, and internal engineering teams to deliver solutions that meet real‑world business needs.
Champion Enterprise Readiness: Drive validation of Windows AI platform with commercial customers to influence product roadmap, ensuring AI platforms on Windows meet the highest standards for security, compliance, and performance in commercial environments.
Empower Developers: Build programs, tools, and guidance that make it seamless for developers to integrate AI into their Windows applications.
Shape the Ecosystem: Influence product roadmaps, SDKs, and developer experiences to accelerate AI adoption across industries.
Other
Embody our Culture and Values
Qualifications Required Qualifications
Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development (or equivalent experience).
4+ years experience in relevant technical domain, technical sales, marketing, product management, customer support, or cross‑group/cross‑functional engineering (or equivalent experience).
4+ years experience working with enterprise and commercial accounts and/or understanding how enterprise software operates.
Preferred Qualifications
6+ years of experience with Windows operating system and application development.
6+ years of Program management experience driving multiple simultaneous projects with high attention to detail, including cross‑group collaboration and demonstrating effective communication.
Experience collaborating with external engineering partners to design, build, or integrate technical solutions—working across organizational boundaries to align architecture, drive joint development efforts, troubleshoot complex issues, and ensure successful delivery of shared goals.
Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 – $234,700 per year. For specific work locations, the base pay range is USD $158,400 – $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until November 12th, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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As a
Senior Customer Experience Program Manager , you will engage with developers within Microsoft’s strategic customers, helping create secure, scalable, and impactful solutions for commercial customers. This role offers you the opportunity to influence how enterprises adopt AI and unlock new business value.
As part of the Windows Platform + Developer team, you will work side‑by‑side with product and engineering teams building cutting‑edge AI platforms, including Windows AI Foundry, Windows Subsystem for Linux, and MCP on Windows. You will operate at the intersection of technology, business, and innovation—partnering closely across product, engineering, sales, and marketing to enable the value of on‑device AI for commercial customers across industries, segments, and markets.
Responsibilities
Define the Vision: Drive the strategy for enabling AI‑powered development on Windows, aligning with Microsoft’s broader AI platform investments.
Partner with Industry Leaders: Collaborate and drive adoption of new technologies with top ISVs, SIs, enterprise customers, and internal engineering teams to deliver solutions that meet real‑world business needs.
Champion Enterprise Readiness: Drive validation of Windows AI platform with commercial customers to influence product roadmap, ensuring AI platforms on Windows meet the highest standards for security, compliance, and performance in commercial environments.
Empower Developers: Build programs, tools, and guidance that make it seamless for developers to integrate AI into their Windows applications.
Shape the Ecosystem: Influence product roadmaps, SDKs, and developer experiences to accelerate AI adoption across industries.
Other
Embody our Culture and Values
Qualifications Required Qualifications
Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development (or equivalent experience).
4+ years experience in relevant technical domain, technical sales, marketing, product management, customer support, or cross‑group/cross‑functional engineering (or equivalent experience).
4+ years experience working with enterprise and commercial accounts and/or understanding how enterprise software operates.
Preferred Qualifications
6+ years of experience with Windows operating system and application development.
6+ years of Program management experience driving multiple simultaneous projects with high attention to detail, including cross‑group collaboration and demonstrating effective communication.
Experience collaborating with external engineering partners to design, build, or integrate technical solutions—working across organizational boundaries to align architecture, drive joint development efforts, troubleshoot complex issues, and ensure successful delivery of shared goals.
Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 – $234,700 per year. For specific work locations, the base pay range is USD $158,400 – $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until November 12th, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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