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Sonata Software

ServiceNow Architect

Sonata Software, Jersey City, New Jersey, United States, 07390

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Location:

Jersey City, NJ (3 Days/Week from Office)

Full-Time/Long term contract

Job Description:

Experienced ServiceNow Developer with extensive hands‑on experience on the ServiceNow platform, including CSM and ITSM modules. This role requires deep technical expertise in designing, developing, testing, and deploying ServiceNow solutions that align with business goals and enhance operational efficiency.

Key Responsibilities

Design, develop, and implement ServiceNow solutions across CSM and ITSM modules.

Configure and customize Case Management, Tasks, Life Cycle Events, and Activities.

Develop and maintain ServiceNow applications using App Engine Studio and UI Builder.

Create and manage Service Catalogs, Order Guides, Record Producers, and advanced workflows.

Implement and support modules such as Incident, Problem, Change, Knowledge, Release, Request, and Asset Management.

Build and maintain intuitive self‑service portals and dashboards for CSM.

Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs.

Integrate and manage CMDB, Discovery, and Mid‑Server configurations.

Leverage Performance Analytics to monitor and optimize system performance.

Collaborate with cross‑functional teams to deliver projects on time and within budget.

Required Skills & Qualifications

5+ years of hands‑on experience as a ServiceNow Developer.

Strong expertise in CSM and ITSM modules.

Proficient in UI Builder.

Proficient in ServiceNow scripting, UI customization, and application development.

Experience with ServiceNow Discovery, CMDB, and Asset Management.

Experience with App Engine Studio and Flow Designer.

Strong analytical, problem‑solving, and communication skills.

Preferred Certifications

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Why join Sonata Software? At Sonata, you’ll have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible. You’ll be challenged, but you will not be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Equal Opportunity Employer Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

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