VOA Illinois
Client Support & Service Coordinator - HMI/HMV
VOA Illinois, Chicago, Illinois, United States, 60290
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Client Support & Service Coordinator - HMI/HMV
role at
VOA Illinois
Base pay range:
$22.00/hr - $27.00/hr
Client Support and Service Coordinator (Hope Manor Village and Hope Manor I)
About Us:
Volunteers of America is a national, faith‑based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the Volunteers of America family delivering strength‑based trauma‑informed, gender‑responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs. VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA Illinois expands and promotes from within, holding a workforce with over 50% having experienced promotion.
Position Type:
Full‑time, in‑office position requiring a 40‑hour week on average, with occasional weekend and/or evening hours as assigned.
Environment:
Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues of VOA Illinois and others involved in the care and custody of clients.
Core Competencies:
Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
Advocate for clients using active listening to determine resources and meet various needs.
Collaborate with VOA colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources.
Display discipline in managing time and attention to assigned caseload, tasks or projects.
Exercise prudent stewardship of agency resources.
Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
Demonstrate ethical and professional behavior at all times.
Engage with trauma‑informed care approach and practice principles.
Recognize and display ability to de‑escalate and resolve conflict as necessary.
Program Overview:
This position will be assigned to the Hope Manor Village and Hope Manor I Supportive Services and GPD programs. Services provided include general case management, designing and implementing ongoing programming, planning and hosting community events that foster fellowship amongst residents, and general administrative tasks.
Essential Functions:
Conducts general case management, including evaluating clients’ psychological and physical needs and developing service plans when not provided by the community.
Meets with program participants to offer support and monitor progress on service plans.
Conducts home visits minimally once monthly for each assigned case.
Completely housing inspections for client when appropriate.
Delivers culturally and socioeconomically sensitive services.
Serves as a liaison between community agencies, service providers and clients.
Utilizes the least intrusive intervention required to address problematic situations.
Facilitates and monitors for the delivery of appropriate, timely and satisfactorily services to clients.
Educates clients, both individually and in groups on service availability, application procedures and client rights.
Advocates for and negotiates on behalf of clients to ensure the timely and cost‑effective provision of services.
Meets with service providers as necessary and appropriate.
Explores opportunities for additional services from private, local, state and federal sources.
Performs data entry using databases such as EchoVantage and HMIS.
Upholds the mission and values of VOA Illinois at all times.
Other Duties:
As assigned by supervisor.
Education and Experience:
Bachelor’s degree from an accredited college or university (human services degrees preferred).
Some demonstrated experience in the helping/service field.
Compensation and Benefits:
Base hourly range: $22.20 - $26.64
Medical, Dental, Vision
403b / 403b Matching
Paid‑Time Off
Life Insurance
PSLF
Employee Assistance Program (EAP)
Flexible Spending Account (FSA) / Health Savings Account (HSA)
Referral program
AFLAC supplemental insurance options
Equal Employment Opportunity Statement:
VOA Illinois provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law. Reasonable accommodations will be considered for qualified applicants and employees with disabilities upon request.
Use our careers page to find more opportunities at VOA Illinois.
#J-18808-Ljbffr
Client Support & Service Coordinator - HMI/HMV
role at
VOA Illinois
Base pay range:
$22.00/hr - $27.00/hr
Client Support and Service Coordinator (Hope Manor Village and Hope Manor I)
About Us:
Volunteers of America is a national, faith‑based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the Volunteers of America family delivering strength‑based trauma‑informed, gender‑responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs. VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA Illinois expands and promotes from within, holding a workforce with over 50% having experienced promotion.
Position Type:
Full‑time, in‑office position requiring a 40‑hour week on average, with occasional weekend and/or evening hours as assigned.
Environment:
Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues of VOA Illinois and others involved in the care and custody of clients.
Core Competencies:
Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
Advocate for clients using active listening to determine resources and meet various needs.
Collaborate with VOA colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources.
Display discipline in managing time and attention to assigned caseload, tasks or projects.
Exercise prudent stewardship of agency resources.
Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
Demonstrate ethical and professional behavior at all times.
Engage with trauma‑informed care approach and practice principles.
Recognize and display ability to de‑escalate and resolve conflict as necessary.
Program Overview:
This position will be assigned to the Hope Manor Village and Hope Manor I Supportive Services and GPD programs. Services provided include general case management, designing and implementing ongoing programming, planning and hosting community events that foster fellowship amongst residents, and general administrative tasks.
Essential Functions:
Conducts general case management, including evaluating clients’ psychological and physical needs and developing service plans when not provided by the community.
Meets with program participants to offer support and monitor progress on service plans.
Conducts home visits minimally once monthly for each assigned case.
Completely housing inspections for client when appropriate.
Delivers culturally and socioeconomically sensitive services.
Serves as a liaison between community agencies, service providers and clients.
Utilizes the least intrusive intervention required to address problematic situations.
Facilitates and monitors for the delivery of appropriate, timely and satisfactorily services to clients.
Educates clients, both individually and in groups on service availability, application procedures and client rights.
Advocates for and negotiates on behalf of clients to ensure the timely and cost‑effective provision of services.
Meets with service providers as necessary and appropriate.
Explores opportunities for additional services from private, local, state and federal sources.
Performs data entry using databases such as EchoVantage and HMIS.
Upholds the mission and values of VOA Illinois at all times.
Other Duties:
As assigned by supervisor.
Education and Experience:
Bachelor’s degree from an accredited college or university (human services degrees preferred).
Some demonstrated experience in the helping/service field.
Compensation and Benefits:
Base hourly range: $22.20 - $26.64
Medical, Dental, Vision
403b / 403b Matching
Paid‑Time Off
Life Insurance
PSLF
Employee Assistance Program (EAP)
Flexible Spending Account (FSA) / Health Savings Account (HSA)
Referral program
AFLAC supplemental insurance options
Equal Employment Opportunity Statement:
VOA Illinois provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law. Reasonable accommodations will be considered for qualified applicants and employees with disabilities upon request.
Use our careers page to find more opportunities at VOA Illinois.
#J-18808-Ljbffr