Sky Systems, Inc. (SkySys)
IT Hardware Refresh Technician - Boston, MA
Sky Systems, Inc. (SkySys), Boston, Massachusetts, us, 02298
IT Hardware Refresh Technician - Boston, MA
Sky Systems, Inc. (SkySys) provided pay range
Base pay range: $20.00/hr - $24.00/hr
The Refresh Technician is responsible for managing and executing the process of upgrading and replacing the firm’s hardware. The technician ensures optimal deployment of desktops, laptops, mobile devices, and peripherals. This role includes deploying new systems, performing upgrades on existing systems, and contributing to IT projects as needed.
RESPONSIBILITIES
Assessment and planning: evaluate current hardware infrastructure and execute the refresh cycle.
Install, configure, and maintain operating systems, software applications, and system updates.
Deploy new hardware, ensuring minimal disruption to operations.
Data migration: securely and efficiently transfer data from old to new hardware.
Testing and validation: test new hardware to ensure it functions correctly and meets performance standards.
Documentation: maintain detailed records of the hardware refresh process, including inventory management and configuration details.
User training and support: provide training and address issues or concerns of end‑users.
Assist with advanced system configurations, including imaging and deployment of desktops and laptops.
Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades.
Maintain accurate records of issues and solutions in a ticketing system.
Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle management.
REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE
Bachelor’s degree or equivalent.
2‑5+ years of experience in desktop support, IT helpdesk, or a similar role with a focus on hardware troubleshooting.
Strong knowledge of Windows, macOS, and common software applications (e.g., Microsoft Office).
Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP).
Experience with system imaging, deployment, and hardware upgrades.
Strong problem‑solving and analytical skills.
Ability to follow directions, manage time effectively, and handle multiple tasks.
Excellent written and verbal communication skills.
Team‑oriented, with the ability to work independently and provide guidance to staff members.
Knowledge of IT security principles and experience implementing security measures.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
The Refresh Technician is responsible for managing and executing the process of upgrading and replacing the firm’s hardware. The technician ensures optimal deployment of desktops, laptops, mobile devices, and peripherals. This role includes deploying new systems, performing upgrades on existing systems, and contributing to IT projects as needed.
RESPONSIBILITIES
Assessment and planning: evaluate current hardware infrastructure and execute the refresh cycle.
Install, configure, and maintain operating systems, software applications, and system updates.
Deploy new hardware, ensuring minimal disruption to operations.
Data migration: securely and efficiently transfer data from old to new hardware.
Testing and validation: test new hardware to ensure it functions correctly and meets performance standards.
Documentation: maintain detailed records of the hardware refresh process, including inventory management and configuration details.
User training and support: provide training and address issues or concerns of end‑users.
Assist with advanced system configurations, including imaging and deployment of desktops and laptops.
Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades.
Maintain accurate records of issues and solutions in a ticketing system.
Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle management.
REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE
Bachelor’s degree or equivalent.
2‑5+ years of experience in desktop support, IT helpdesk, or a similar role with a focus on hardware troubleshooting.
Strong knowledge of Windows, macOS, and common software applications (e.g., Microsoft Office).
Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP).
Experience with system imaging, deployment, and hardware upgrades.
Strong problem‑solving and analytical skills.
Ability to follow directions, manage time effectively, and handle multiple tasks.
Excellent written and verbal communication skills.
Team‑oriented, with the ability to work independently and provide guidance to staff members.
Knowledge of IT security principles and experience implementing security measures.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr