Level99 Entertainment
WHO WE ARE
Level99 is a real‑world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle‑course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and players may repeat the same room or move on to new ones. Like a video game, players earn rewards, climb the leaderboard, and progress each time they return, as the game remembers where they left off. Alongside the games, Level99 offers a full‑service bar and award‑winning restaurant featuring scratch‑cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA; Providence, RI; Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, and King of Prussia, PA. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and has a team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details. JOB DESCRIPTION
Sales Associates are the face of Level99 and set the tone for fun! They showcase the Level99 concept, create meaningful connections with guests, and develop relationships while maintaining a fun, clean, and safe environment. Sales Associates are passionate about meeting guest needs before being asked and always promote the Level99 brand. The team is made up of fun, outgoing, honest, and caring individuals who have a true sense of urgency for our players and fellow team members. RESPONSIBILITIES
Prioritizes the guest experience by greeting guests, providing tours, answering questions, assisting with wayfinding, and efficiently moving guests through lines and the check‑in process. Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue. Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best‑in‑class service. Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, environmental cleanliness, and organization. Assists with operations, including shift tasks, POS functions, account creations & troubleshooting, cash handling, hands‑on guest service, and proper facilities upkeep and daily cleaning. Provides guests with the best value through sales techniques and recommendations. Assists with venue opening and closing tasks as assigned. Other duties, as assigned. MUST‑HAVE SKILLS
Ability to work a flexible schedule based on business needs, including days, nights, weekends, and holidays. Friday and weekend availability a must. Able to work eight‑hour‑plus shifts, and stand, sit, squat, or walk for extended periods, including stairs. Able to grasp, reach overhead, push, lift, and carry up to 50 pounds. Work well under pressure in a fast‑paced, ever‑changing environment. Strong verbal and written communication skills. Understand, utilize, and embrace new technology and its implementation into our operations. A team player. A positive, joyful, upbeat, and energetic attitude. Must be 18 years old or older, the legal age to handle alcohol. OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
Minimum 1 year experience working directly with guests or customers. Strong public speaking or performance experience. Retail Sales Associate experience preferred but not required. $18 an hour While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new! YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
Like to laugh, would be described as a "low maintenance, low drama" person, and have a tendency to have a bit of fun while you work. Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job. Are just a little bit obsessive about getting the details right the first time. Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now". Level99 is an E‑Verify employer.
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Level99 is a real‑world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle‑course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and players may repeat the same room or move on to new ones. Like a video game, players earn rewards, climb the leaderboard, and progress each time they return, as the game remembers where they left off. Alongside the games, Level99 offers a full‑service bar and award‑winning restaurant featuring scratch‑cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA; Providence, RI; Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, and King of Prussia, PA. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and has a team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details. JOB DESCRIPTION
Sales Associates are the face of Level99 and set the tone for fun! They showcase the Level99 concept, create meaningful connections with guests, and develop relationships while maintaining a fun, clean, and safe environment. Sales Associates are passionate about meeting guest needs before being asked and always promote the Level99 brand. The team is made up of fun, outgoing, honest, and caring individuals who have a true sense of urgency for our players and fellow team members. RESPONSIBILITIES
Prioritizes the guest experience by greeting guests, providing tours, answering questions, assisting with wayfinding, and efficiently moving guests through lines and the check‑in process. Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue. Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best‑in‑class service. Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, environmental cleanliness, and organization. Assists with operations, including shift tasks, POS functions, account creations & troubleshooting, cash handling, hands‑on guest service, and proper facilities upkeep and daily cleaning. Provides guests with the best value through sales techniques and recommendations. Assists with venue opening and closing tasks as assigned. Other duties, as assigned. MUST‑HAVE SKILLS
Ability to work a flexible schedule based on business needs, including days, nights, weekends, and holidays. Friday and weekend availability a must. Able to work eight‑hour‑plus shifts, and stand, sit, squat, or walk for extended periods, including stairs. Able to grasp, reach overhead, push, lift, and carry up to 50 pounds. Work well under pressure in a fast‑paced, ever‑changing environment. Strong verbal and written communication skills. Understand, utilize, and embrace new technology and its implementation into our operations. A team player. A positive, joyful, upbeat, and energetic attitude. Must be 18 years old or older, the legal age to handle alcohol. OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
Minimum 1 year experience working directly with guests or customers. Strong public speaking or performance experience. Retail Sales Associate experience preferred but not required. $18 an hour While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new! YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
Like to laugh, would be described as a "low maintenance, low drama" person, and have a tendency to have a bit of fun while you work. Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job. Are just a little bit obsessive about getting the details right the first time. Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now". Level99 is an E‑Verify employer.
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