Coller Capital
Company Overview
Coller Capital is one of the world's leading investors in the Private Equity Secondary market. The firm provides liquidity solutions to Private Equity investors worldwide, acquiring interests in private equity funds, portfolios of private companies, and other private equity‑related assets.
Coller’s IT function comprises around 35 professionals who, with the help of external service providers, implement and manage solutions to fulfill existing and emergent business requirements throughout the organization.
Role Summary The Infrastructure Support Analyst will provide 1st/2nd and 3rd‑line infrastructure and end‑user support and administration to staff based in New York. This role will be part of a global team that also provides support to offices throughout the UK, Europe and the U.S.
Responsibilities
Manage U.S IT Service Desk operations, including incident logging, prioritisation, and resolution
Manage the U.S‑based Infrastructure, including on‑premises and Cloud‑based capabilities
Provide first, second and third‑line support for hardware, software, and network issues
Administer user accounts, permissions, and access across various systems (e.g., MS Entra/AD, Microsoft 365)
Support and troubleshoot Microsoft Office applications (E‑Mail, Messaging, Video Conferencing and Telephony)
Manage and maintain U.S network infrastructure, including Cisco switches and Meraki Wi‑Fi systems
Perform End‑User device setup, software installation, and system updates for U.S‑based employees
Monitor system performance and capacity, recommending and implementing improvements
Collaborate with the global IT team on complex issues and infrastructure upgrade projects
Contribute to IT documentation, including support guides and procedure documents
Stay current with emerging technologies and apply industry best practices
Assist in developing and implementing IT policies and procedures
Debug production issues across various services and infrastructure levels
Plan for infrastructure growth to support business scaling
Manage relationships with IT suppliers and conduct regular service reviews
Qualifications & Experience
A career history that includes operating in an Infrastructure Support role coupled with a track record of delivering responsive, high quality and customer focused IT services.
Demonstrable experience in many/all the facets of the role as outlined above.
Excellent language skills and the ability to communicate effectively to business stakeholders of different seniority levels.
A broad and deep technical background, being highly proficient in supporting the majority of the following technologies:
Technical Skills
Hardware/Services
Software
Infrastructure
Applications
Desktops/Laptops
iPads/iPhones
Telephony
Video Conferencing
Printers
Copiers
Networking – Wi‑Fi/Switches
Windows 10/11
iOS
Office 365 – Web, Desktop & Mobile
Teams
SharePoint/OneDrive
Mimecast Intune
Microsoft Authenticator (MFA)
Active Directory
EasyVista ITSM (or similar)
TeamViewer
Microsoft Defender
Azure Cloud Administration
AD/Entra Administration
Key Competencies
Goal Orientation/Persistence – Maintaining focus on agreed objectives and deliverables.
Attention to Detail – Applying specific quality standards to all tasks undertaken.
Analytical Thinking – Acquiring a proper understanding of a problem or situation by breaking it down systematically.
Flexibility – Responding to new information or changed circumstances and business requirements.
Verbal Expression – Communicating effectively using the spoken word.
Interacting with People – Establishing relationships and maintaining contacts with people from a variety of backgrounds.
Teamwork – Working collaboratively with others to achieve a common goal.
Improvisation – Dealing effectively with unexpected situations in a timely manner.
Additional Qualifications
Strong problem‑solving skills and a structured, logical approach to troubleshooting.
Excellent written and verbal communication skills.
Ability to explain technical concepts to non‑technical staff.
Passion for learning new technologies and keeping skills current.
Strong organisational skills and attention to detail.
Ability to work independently and as part of a global team.
Customer‑focused mindset with a commitment to providing excellent service.
Adaptability to changing priorities and ability to work under pressure.
Interest in modern network and cybersecurity best practices.
Enthusiasm for Azure Cloud technologies and their implementation.
Experience with video conferencing technologies and troubleshooting.
Strong vendor management skills and ability to negotiate effectively.
Share the Coller Capital values, and work in accordance with those values.
Benefits In addition to a competitive salary and bonus scheme, we offer private medical insurance and an attractive pension.
Please let us know if we can make any reasonable adjustments at interview in order to fully support and promote your talent.
For more information, visit www.collercapital.com.
#J-18808-Ljbffr
Coller’s IT function comprises around 35 professionals who, with the help of external service providers, implement and manage solutions to fulfill existing and emergent business requirements throughout the organization.
Role Summary The Infrastructure Support Analyst will provide 1st/2nd and 3rd‑line infrastructure and end‑user support and administration to staff based in New York. This role will be part of a global team that also provides support to offices throughout the UK, Europe and the U.S.
Responsibilities
Manage U.S IT Service Desk operations, including incident logging, prioritisation, and resolution
Manage the U.S‑based Infrastructure, including on‑premises and Cloud‑based capabilities
Provide first, second and third‑line support for hardware, software, and network issues
Administer user accounts, permissions, and access across various systems (e.g., MS Entra/AD, Microsoft 365)
Support and troubleshoot Microsoft Office applications (E‑Mail, Messaging, Video Conferencing and Telephony)
Manage and maintain U.S network infrastructure, including Cisco switches and Meraki Wi‑Fi systems
Perform End‑User device setup, software installation, and system updates for U.S‑based employees
Monitor system performance and capacity, recommending and implementing improvements
Collaborate with the global IT team on complex issues and infrastructure upgrade projects
Contribute to IT documentation, including support guides and procedure documents
Stay current with emerging technologies and apply industry best practices
Assist in developing and implementing IT policies and procedures
Debug production issues across various services and infrastructure levels
Plan for infrastructure growth to support business scaling
Manage relationships with IT suppliers and conduct regular service reviews
Qualifications & Experience
A career history that includes operating in an Infrastructure Support role coupled with a track record of delivering responsive, high quality and customer focused IT services.
Demonstrable experience in many/all the facets of the role as outlined above.
Excellent language skills and the ability to communicate effectively to business stakeholders of different seniority levels.
A broad and deep technical background, being highly proficient in supporting the majority of the following technologies:
Technical Skills
Hardware/Services
Software
Infrastructure
Applications
Desktops/Laptops
iPads/iPhones
Telephony
Video Conferencing
Printers
Copiers
Networking – Wi‑Fi/Switches
Windows 10/11
iOS
Office 365 – Web, Desktop & Mobile
Teams
SharePoint/OneDrive
Mimecast Intune
Microsoft Authenticator (MFA)
Active Directory
EasyVista ITSM (or similar)
TeamViewer
Microsoft Defender
Azure Cloud Administration
AD/Entra Administration
Key Competencies
Goal Orientation/Persistence – Maintaining focus on agreed objectives and deliverables.
Attention to Detail – Applying specific quality standards to all tasks undertaken.
Analytical Thinking – Acquiring a proper understanding of a problem or situation by breaking it down systematically.
Flexibility – Responding to new information or changed circumstances and business requirements.
Verbal Expression – Communicating effectively using the spoken word.
Interacting with People – Establishing relationships and maintaining contacts with people from a variety of backgrounds.
Teamwork – Working collaboratively with others to achieve a common goal.
Improvisation – Dealing effectively with unexpected situations in a timely manner.
Additional Qualifications
Strong problem‑solving skills and a structured, logical approach to troubleshooting.
Excellent written and verbal communication skills.
Ability to explain technical concepts to non‑technical staff.
Passion for learning new technologies and keeping skills current.
Strong organisational skills and attention to detail.
Ability to work independently and as part of a global team.
Customer‑focused mindset with a commitment to providing excellent service.
Adaptability to changing priorities and ability to work under pressure.
Interest in modern network and cybersecurity best practices.
Enthusiasm for Azure Cloud technologies and their implementation.
Experience with video conferencing technologies and troubleshooting.
Strong vendor management skills and ability to negotiate effectively.
Share the Coller Capital values, and work in accordance with those values.
Benefits In addition to a competitive salary and bonus scheme, we offer private medical insurance and an attractive pension.
Please let us know if we can make any reasonable adjustments at interview in order to fully support and promote your talent.
For more information, visit www.collercapital.com.
#J-18808-Ljbffr